Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.84

4.8 Rating 951 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.8

Based on 951 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealt with enquire, 2nd time round, very quickly. Thank you”

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Posted 1 month ago

Hi Ush, I have left a voice mail and will email the certificate to you. The certificate is also available in your online account which you can access using your email address. I apologise for any inconvenience caused.

Posted 1 month ago

“Very easy and straightforward process”

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Posted 2 months ago

“very efficient”

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Posted 3 months ago

“This service is very easy to use, as is collecting the water samples. The kit comes with clear instructions as well as an easy return system. the results (along with your certificate were received within the time frame specified . This is the scond time i have used this company and would definitely recommend”

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Posted 3 months ago

“The only improvements I can think of would be to make the certificates valid for 2 years, make the bottles thin enough to post in normal post boxes, and to offer a discount for multiple properties. Otherwise very happy with the service.”

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Posted 4 months ago

“good service”

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Posted 4 months ago

“Very easy to use and post back, good communication re. receipt of sample and the test results. We also paid for a hard copy certificate which we have not yet received hence only 4 stars.”

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Posted 5 months ago

Hi David, thank you for your review and please accept our sincere apologies for the non receipt of your hard copy certificate. This is going out in the post to you today. Apologies again.

Posted 5 months ago

“Great service as always. Easy to use with great communication right the way through.”

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Posted 5 months ago

“great service and very easy to use”

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Posted 10 months ago

“very easy to use”

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Posted 1 year ago

“The service is good value with the clear instructions and the pick-up of the water to be tested included. The results followed about a week later and a certificate is generated on the website link for you. Very easy to do and use .. will use again next year.”

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Posted 1 year ago

“We conducted 3 Legionella tests with Smartwater Testing and found the process straightforward and good value for money. We had an issue with getting the tests collected as the courier company were unreliable but Smartwater testing did eventually provide an alternative.”

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Posted 1 year ago

“Testing very good but website is difficult to navigate and use.”

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Posted 1 year ago

“Efficient service - pay, get the testing kit, return, get the result - no problems.”

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Posted 1 year ago

“Easy to manage”

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Posted 1 year ago

“Purchase of kit was easy . Courier collection failed had to ask for Royal Mail label in order to go out of way to take to Post Office. There have been several issues with DPD collections as of late. Otherwise a very good service.”

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Posted 1 year ago

“Kept to timetable. Test easy to do”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Good service , but do have some issues with the courier’s used, they constantly fail to collect.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

Smartwater Testing Ltd is rated 4.8 based on 951 reviews