Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.85

4.9 Rating 794 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.9

Based on 794 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. I have not received an email certificate. Can you help with that? Thanks”

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Posted 10 months ago

“You should part company with the delivery system you use for delivery of package. They are not trustworthy and dishonest. They lied that they came to the house which was boldly written but they did not come to the two houses which are care homes. They also lied that no one was at home when the care home is open 24/7. I am not impressed by this method as it caused me a lot of stressful time. In the end, I had to drop off the sample at the post office.”

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Posted 10 months ago

We appreciate your comments and hope you can appreciate that every courier has (mostly) good and bad drivers. Unfortunately you got a bad one and we can only apologise. We always feed your comments back to our courier service who, in turn, speak to the drivers and take action where necessary. We are please you were able to get your samples to us using an alternative method and apologise again for the inconvenience and stressed caused.

Posted 10 months ago

“I have received the Certificate by email, thank you. Theo Hodges”

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Posted 1 year ago

“Communication issue with collection and delivery”

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Posted 1 year ago

“I believe the advice re requirement was not fully understood. Initial delivery of bottles was very quick, but the results seemed to get lost in the system and needed two reminders.”

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Posted 2 years ago

“I was disappointed to received an email 7 days after I posted the sample to say the sample has not been received. When I asked for a refund the sample was found. I received the test results and certificate within the published timescales.”

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Posted 2 years ago

Hi Dawn, I'm really sorry we initially told you that your sample had not arrived at our lab. This was caused by human error and I sincerely apologise for any inconvenience caused. As you have confirmed, your results were provided to you on time so it's disappointing we were unable to completely satisfy you on this occasion.

Posted 2 years ago

“I haven't received my certificate. As told to get within 14 days . Bit slow process.”

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Posted 2 years ago

Hi Nisha, your certificate was emailed to you on 5 August. It may have landed in your junk folder? I will email it over to you again. Many thanks

Posted 2 years ago

“I bought 2 testing kits some 2 weeks ago and was sent 2 bottles and 2 return bags, so I put a bottle in each bag. When DPD came to pick up, they only had one label so put both my bags in a larger bag and the driver said he would re-do the labels when he got back to Swindon depot. Knowing delivery companies as I do, I was worried this might not happen but 2 weeks later I received confirmation from yourselves that the samples were ok. On the same day (this Wednesday), I received another e-mail telling me DPD would pick up samples that day. They arrived only to be told that they had a wasted journey and there were no samples to pick up. I think the admin needs tightening up at your end to stop sending duplicate e-mails and repeat instructions to DPD.”

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Posted 4 years ago

Hi John, as discussed on the phone our process worked exactly as it should. For some reason DPD attempted another collection approx 2 weeks after they had made the collection. We have checked with them as to why but they do not have any explanation. I can only apologise for this but this error is not as a result of our process and we've never seen this happen before.

Posted 4 years ago

“Hi, I found the service offered by Smartwater to be first class, clear & frequent communications from them means you are always informed of the progress of your order throughout its life cycle. I would highly recommend them,”

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Posted 4 years ago

“Your kit and testing was very good. Your website is awful! Very difficult to find my way around and buy kits. We will use you again, but please have the website sorted!”

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Posted 4 years ago

“Initial process of booking was quick and efficient- however when I didn’t get contacted with my test results I became concerned. Unfortunately the lab had lost my sample and the process had to be started all over again! Which could have compromised me ! It took a few emails until I felt completely satisfied with the aftercare service . Subsequent tests were ok”

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Posted 5 years ago

Smartwater Testing Ltd is rated 4.9 based on 794 reviews