Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.85

4.9 Rating 1,004 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.9

Based on 1,004 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“My elderly Dad has dementia and is in a care home. His flat is rented out to help pay his care fees. As a "landlord" Legionella is a "must-do" but the rules and guidance are VERY vague and a bit of a nightmare. In the first year of the tenacy I was confident that the flat was compliant and testifed as such. Now in the second year I was nervous to do so since I didn't know how the tenant lived his life. Luckily I found SmartWater testing and decided to "give it a go". My apprehension was unfounded - the proecedure and the service is very good and, now two weeks later with a definitive "all-clear", I feel much better about the situation. Thanks.”

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Posted 1 year ago

“The testing process is straightforward.”

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Posted 1 year ago

“The bottles arrived promptly and the system was easy to use. The collection of the bottles by DPD was fraught, especially given the tight deadlines. They did not turn up, We have a 2 man reception office at the front of the building, who absolutely did not see any DPD driver let alone say to a driver that there "was nothing to pick up" Next time I order testing kits, the picking up options will be the most important feature. Difficult to contact Smartwater”

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Posted 1 year ago

Hi, thank you for your feedback and I’m sorry you had issues with the courier collection service. Hopefully you can appreciate that as we use a third party (DPD) this is totally out of our hands. The overwhelming majority of collections go smoothly but as this service is driver specific we do have issues occasionally for which we sincerely apologise. We do feed back to DPD on a regular basis to improve the collection service but, unfortunately, drivers change all the time. We do offer a free post Post Office drop off option as an alternative which may work better for you next time. In the meantime please accept our sincere apologies. Smartwater Testing Team

Posted 1 year ago

“Great service, clear instructions and the results return quickly.”

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Posted 1 year ago

“Prior to my last experience I would have rated you as Good. I intend to continue your services next time but wanted to give this feedback for you to bear in mind. Please refer to notes you must have on your system for more detail. Firstly, the DPD driver, did not come on the expected same day. He put a note on the DPD system that the item was not ready for pickup. This was not correct, I had stated on the delivery instructions, via SWT, that he should ring Flat 23; we have CCTV camera and did not see him arrive at the main building or enter. I tried contacting SWT, it was c 5.10pm, and just got an answerphone, saying the office was closed. I emailed the Collections Team, and a name would be helpful; I got the impression everything is automated. The DPD Driver arrived the next day, he was adamant he had come the previous day. Also, by this time I was using the DPD tracking service, and he arrived ahead of the schedule; this was fine but it also means the DPD tracking system is not accurate. I subsequently received an email from Collections saying the lab had not received the samples and a fresh test would be sent. However, in the meantime, the tracking system showed that the samples had been delivered in time. From a customer service point of view, I would have appreciated some contact and acknowledgement that there had been a problem. I hope you find this feedback of value. Thank you”

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Posted 1 year ago

“Very easy to use. Quick and reliable.”

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Posted 1 year ago

“Easy to use kit, helpful customer service department, and results in two weeks.”

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Posted 1 year ago

“Easy to use and good value. Thank you”

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Posted 1 year ago

“easy to use great experience via email and post”

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Posted 1 year ago

“Easy to deal with”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Efficient service - pay, get the testing kit, return, get the result - no problems.”

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Posted 1 year ago

“Very Good service”

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Posted 1 year ago

“Easy to manage”

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Posted 1 year ago

“Kit was sent out in a timely manner. The samples were then sent back for testing and the results arrived via email in exactly 2 weeks.”

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Posted 1 year ago

“Purchase of kit was easy . Courier collection failed had to ask for Royal Mail label in order to go out of way to take to Post Office. There have been several issues with DPD collections as of late. Otherwise a very good service.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Xxxxxxxxxxxxxxxxxxx”

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Posted 1 year ago

“Quick efficient service”

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Posted 1 year ago

“Quick and efficient service”

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Posted 1 year ago

Smartwater Testing Ltd is rated 4.9 based on 1,004 reviews