Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.85

4.9 Rating 1,004 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.9

Based on 1,004 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Testing kit delivered as stated, with clear instructions and postage paid returns label. Certificate received, thank you.”

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Posted 5 years ago

“The kit is very easy to use and it is good value for money.”

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Posted 5 years ago

“i can't fault the service. Bottles delivered & collected promptly. Queries answered quickly. Results readily available to download easily. Great professional service. No hidden charges as bottles, collection, delivery & certificates all included in the price.”

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Posted 5 years ago

“As usual excellent service with prompt delivery of products needed”

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Posted 5 years ago

“Very supportive and the easy test I’ve carried out, I highly recommended you.”

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Posted 5 years ago

“Excellent and quick service”

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Posted 5 years ago

“Very professional and sample water bottle and certificate delivered as promised. Keep it good job.”

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Posted 5 years ago

“The Currier company let you down but The organisation people specially SEB ward was really helpful and made it easy despite the currier issues”

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Posted 5 years ago

“Great service, clear instructions, fast delivery and collection.”

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Posted 5 years ago

“Time excellent. Very cooperative employer . Very happy of all”

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Posted 5 years ago

“I bought 2 testing kits some 2 weeks ago and was sent 2 bottles and 2 return bags, so I put a bottle in each bag. When DPD came to pick up, they only had one label so put both my bags in a larger bag and the driver said he would re-do the labels when he got back to Swindon depot. Knowing delivery companies as I do, I was worried this might not happen but 2 weeks later I received confirmation from yourselves that the samples were ok. On the same day (this Wednesday), I received another e-mail telling me DPD would pick up samples that day. They arrived only to be told that they had a wasted journey and there were no samples to pick up. I think the admin needs tightening up at your end to stop sending duplicate e-mails and repeat instructions to DPD.”

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Posted 5 years ago

Hi John, as discussed on the phone our process worked exactly as it should. For some reason DPD attempted another collection approx 2 weeks after they had made the collection. We have checked with them as to why but they do not have any explanation. I can only apologise for this but this error is not as a result of our process and we've never seen this happen before.

Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Very quick service”

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Posted 5 years ago

“I have to say that whilst the purchase of the kit was easy - the subsequent communication with you to arrange the collection of the samples was not good. The automated service on the website did not work and other forms of communication were fruitless. It took many attempts and several days to resolve this. Fortunately we make it a practice not to sample our supply until we have organised a collection date - if we had the the collection would have exceeded best practice collection period. The issuing of the certificate was completed efficiently”

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Posted 5 years ago

Hi Tony, thank you for your feedback and I'm very sorry you had some issues. The automated collection booking system on our website does work (it's used numerous times a day) but maybe you have an internal filter that blocks it from opening? We've known this to be the case previously. The instructions that are included in the testing kit also provide an email address in order to book a collection which you used and you asked us to book to a collection for the following day which we did. I'm not sure why you say, therefore, that other forms of communication were fruitless and it took several days to resolve? That appears to simply not be true.

Posted 5 years ago

“Really happy about the service. It gives me confidence that my rental property is Legionella-free.”

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Posted 5 years ago

“great service and prompt”

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Posted 5 years ago

“Fast speedy service. Easy to follow instructions and very good communication and pick up service.”

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Posted 5 years ago

“all went well, easy and no issues”

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Posted 5 years ago

“Very efficient and swift service. Thank you very much.”

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Posted 5 years ago

“Great service. Easy to follow instructions. Courier collects samples on time. We have been using this service for 2 years now at Both our GP Practices. Highly Recommend.”

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Posted 5 years ago

Smartwater Testing Ltd is rated 4.9 based on 1,004 reviews