Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.85

4.9 Rating 1,147 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.9

Based on 1,147 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“5outof5😀 will definitely use next year again...”

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Posted 3 years ago

“Not very helpful Having to pay for a hard copy certificate to be sent out and no one answer the phone with any queries”

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Posted 3 years ago

We're confused by your review; You had the option to buy a hard copy certificate during the checkout but you chose not to. We are quite happy to send you a hard copy certificate after the event but we charge a small amount for doing so (the same amount as we charge if you ordered one whilst placing your original order). To then provide a negative review is very harsh and unfair. Additionally all our calls are logged and we have not received any from you and neither have you left a message so we could call you back. Very bewildering!

Posted 3 years ago

“This was a new requirement for me as a new landlord, I found the instructions easy to follow and the outcome satisfactory.”

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Posted 3 years ago

“You should part company with the delivery system you use for delivery of package. They are not trustworthy and dishonest. They lied that they came to the house which was boldly written but they did not come to the two houses which are care homes. They also lied that no one was at home when the care home is open 24/7. I am not impressed by this method as it caused me a lot of stressful time. In the end, I had to drop off the sample at the post office.”

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Posted 3 years ago

We appreciate your comments and hope you can appreciate that every courier has (mostly) good and bad drivers. Unfortunately you got a bad one and we can only apologise. We always feed your comments back to our courier service who, in turn, speak to the drivers and take action where necessary. We are please you were able to get your samples to us using an alternative method and apologise again for the inconvenience and stressed caused.

Posted 3 years ago

“Full explanation and clear instructions. Very good information support including video brief and then easy to use courier service. In all a trouble free experience with certificated results within 2 weeks at a good vale price to provide the thumbs up for our property.”

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Posted 3 years ago

“Very well explained instructions with a quick turn around.”

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Posted 3 years ago

“Excellent, efficient service”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“I would highly recommend Smartwater Testing. It was so very easy to order the kit and the instructions were easy to understand and carry out.”

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Posted 3 years ago

“Hi would been nice get someone on ph help as I was told be 3 bottles only one came just wanted make sure I was doing it right as it was first time I know it explains it but would like to have been re assured thank you”

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Posted 3 years ago

“Very efficient, prompt service, thank you”

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Posted 3 years ago

“I found the product instructions easy to understand and apply. I have never encountered a serious issue since applying this product. Rating 5”

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Posted 3 years ago

“Quick easy to use.”

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Posted 3 years ago

“Prompt efficient service”

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Posted 3 years ago

“Money well spent.Smartwater tested the water in my rented property -the test came Legionella negative.Timeline-everything happened as they promised.Happy with the service which has been provided .Thank you.”

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Posted 3 years ago

“Speedy efficient service with very clear instructions on how to collect water samples.”

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Posted 3 years ago

“Really simple and easy to do at good competitive price. Got results in 2 weeks with and easy to print certificate. Thank you!”

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Posted 3 years ago

“very efficient”

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Posted 3 years ago

“Excellent service, great price. Thanks”

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Posted 3 years ago

“Made the process as easy as it could possibly be. No hard sell tell you what you need to know and then simply follow the easy instructions”

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Posted 3 years ago

Smartwater Testing Ltd is rated 4.9 based on 1,147 reviews