“Purchased iPhone 13 pro, very happy with phone, condition as described, very competitive price and prompt delivery. Will recommend to friends and family.”
Dear Ramesh,Thank you for your 4-star rating and feedback on Smart Cellular! We greatly appreciate your support.
We are thrilled to hear that you have purchased the iPhone 13 Pro and that you are very happy with the phone. It is excellent to know that its condition matched the description and that you found our pricing to be very competitive. Moreover, we are delighted that the delivery was prompt.
We sincerely appreciate your recommendation to friends and family. If there is anything else we can assist you with, please feel free to reach out.
Thank you again for choosing Smart Cellular!
“Excellent service by Katie she phone me to say founds were in my account and they were there fast service. I highly rate smartcellular for selling your phone.”
Dear Wayne, Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your kind feedback and support.
We're thrilled to hear that you had such a positive experience with our service. It's wonderful to know that Katie provided excellent service and promptly informed you about the funds being transferred to your account. We always strive to provide fast and efficient service, so we're delighted to have met your expectations.
Your high praise means a lot to us, and we truly value your recommendation of Smart Cellular for selling your phone. Should you ever need assistance in the future, please don't hesitate to reach out. We'll be more than happy to assist you again.
Thank you once again for choosing Smart Cellular and for being a valued customer. We look forward to serving you in the future!
Dear valued customer,Thank you for your 4-star rating and for taking the time to review Smart Cellular. We truly appreciate your feedback and we're delighted to hear that you found our ordering process easy and our communication satisfactory.
At Smart Cellular, our main goal is to provide a seamless and convenient experience for our customers, and we're glad to know that we were able to meet your expectations.
Should you have any further inquiries or require assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again.
“Sent my IPad in excellent condition, said on website they pay £185, on receipt they offered me £55 which I refused, with no explanation. I have had to send them the postage amount to return but 3 weeks later I have heard nothing and they are not answering my emails or phone calls. My Brother is a Solicitor so i have taken some advise. If I don’t receive it back within the next week I will report this company. Honest people should not be ripped off!”
We are truly sorry to hear about your dissatisfaction with the revised offer for your iPad. We want to assure you that our intention is to provide a fair and transparent service to all our customers.
Our grading guidelines are indeed strict, as they must adhere to industry standards to ensure that every customer receives a fair assessment of their device. We understand that discrepancies in device condition can lead to different interpretations, which is why we have tried to reach out on multiple occasions to discuss the condition of your device and the reasons behind the regrading.
Your trust is important to us, and we strive to maintain the highest standards of customer service.
“I chose a reconditioned phone that is in excellent condition, and I am pleased with my purchase. When I called customer service to double-check something before purchasing, they were really helpful.”
Dear Zamir,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are delighted that you chose one of our reconditioned phones and that it arrived in excellent condition. Your satisfaction is our utmost priority, and we are glad that you are pleased with your purchase.
Moreover, we are glad to hear that our customer service team was able to assist you effectively. Providing helpful and reliable assistance is something we strive for, and we are thrilled that our team could address your concerns before making your purchase.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“My friend recommend me to buy hand set from this site and i actually buy and now i am very happy to get that Iphone it is really in Good condition i gave A+ ❤️”
Dear Muhammad, Thank you so much for the amazing 5-star rating you gave Smart Cellular! We deeply appreciate your feedback and are thrilled to hear that you had a fantastic experience with us.
It's wonderful to know that your friend recommended our site to you, and that you took their advice to buy a handset from us. We're delighted that you are extremely happy with your iPhone and that it arrived in such great condition.
We strive to provide top-notch products and excellent service, and your satisfaction is our ultimate goal. Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future!
“The phone is in excellent condition... as new. It is exactly as described and the communication via email is top notch all the way. Highly recommended!”
Thank you, Tony, for your outstanding 5-star rating of Smart Cellular! We truly appreciate your kind words. It's fantastic to hear that the phone you received is in excellent condition, just like new, and that it precisely matches the description. We take pride in our top-notch communication through email, ensuring a smooth and seamless experience for our valued customers. Thank you for recommending us highly. We look forward to serving you again in the future!
Thank you so much for taking the time to rate Smart Cellular with five stars. We truly appreciate your support and we're thrilled to hear that you are satisfied with your experience.
We're delighted to inform you that your new phone has already been dispatched and should be arriving within two days. Additionally, we're actively working on resolving your query regarding in-ear headphones. Rest assured, our team is committed to providing prompt and efficient solutions.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
“I was very happy with my recent purchase of an iPhone 11 Pro Max for my daughter it was in great condition and was delivered on time.
It was easy to pick the right phone at the right price online and I was kept informed throughout with emails.
I will definitely use smart cellular next time I need a phone.”
Dear Pete,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your kind words and feedback.
We're thrilled to hear that you were very happy with your recent purchase of an iPhone 11 Pro Max for your daughter. It's always our goal to deliver products in excellent condition and on time, so we're glad to know that we met your expectations.
Moreover, we're glad that our online platform made it easy for you to find the right phone at the right price. Our team is constantly working to ensure a seamless and user-friendly shopping experience for our customers like you. We genuinely appreciate your patronage and support.
Should you need another phone in the future, we would be honored to serve you again. Once again, thank you for choosing Smart Cellular!
Best Regards,
[Your Name]
Dear Thank you so much for your excellent 5-star rating of our service at Smart Cellular. We truly appreciate your feedback and are thrilled to hear that you are delighted with your iPhone purchase.
We take great pride in offering a wide variety of iPhones to choose from, ensuring that our customers find the perfect device to meet their needs. Our dedicated team also works tirelessly to ensure fast and efficient delivery, so you can enjoy your new iPhone in no time.
Furthermore, we are delighted to hear that your iPhone is exactly as described and in pristine condition. We strive to provide the highest quality products to our customers, and it is wonderful to know that we have met your expectations.
Thank you once again for choosing Smart Cellular. We value your trust and satisfaction, and we look forward to serving you again in the future.
Best regards,
Smart Cellular Team
,Thank you so much for taking the time to rate Smart Cellular with five stars! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with our company.
We are especially delighted that you found our customer service brilliant, our prices reasonable, and our delivery service efficient. At Smart Cellular, we place a high value on providing exceptional customer service, affordable prices, and prompt deliveries. It gives us immense joy to know that we were able to meet your expectations in these areas.
We would also like to express our gratitude for recommending our company. Your trust and confidence mean a lot to us, and we will continue to strive towards delivering the best products and services to our valued customers like yourself.
Once again, thank you for your kind words and for choosing Smart Cellular. If there's anything else we can assist you with, please don't hesitate to reach out. We are here to ensure your satisfaction.
Warm regards,
Smart Cellular
Dear Paul,Thank you so much for your amazing 5-star rating of Smart Cellular! We appreciate your feedback and are thrilled to hear that you had a positive experience with our services.
We're glad to hear that the delivery was really quick and that the iPhone XS you purchased was in great condition. We take great pride in providing high-quality products to our customers.
Thank you for recommending our company! Your satisfaction is our top priority, and we look forward to serving you again in the future.
Dear MR,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had an excellent experience with us.
We're delighted to know that you found our refurbed iPhone 13 Pro at a bargain price. We strive to offer the best deals and ensure that our customers receive high-quality products. Plus, it's fantastic to hear that you enjoyed the added benefit of free postage.
Your satisfaction is our utmost priority, and we hope to continually provide you with top-notch service in the future. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again soon!
Dear Thank you so much for your glowing 5-star review of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you are very happy with our service and product. Your satisfaction is our top priority, and it's always great to know that we're meeting your expectations.
If you have any further comments or suggestions, please don't hesitate to reach out to us. We are here to assist you and provide you with the best experience possible.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future.
“Visually iPhone excellent condition
Had to send back as sound tinny & battery lost its charge rapidly
Top marks for no issue return - just awaiting refund”
Thank you so much for taking the time to share your valuable feedback about Smart Cellular! We truly appreciate your kind words and are delighted to hear that our services have met your expectations.
At Smart Cellular, customer satisfaction is our top priority, and we are thrilled to have made you happy. We constantly strive to deliver exceptional services, and your positive experience reaffirms our commitment to excellence.
If you ever need any assistance or have any questions, please don't hesitate to reach out. Our customer support team is always here to help, and we will do our best to provide you with prompt and effective solutions.
Thank you again for your amazing feedback. We value your support and look forward to serving you in the future!
Best regards,
Smart Cellular Team
Dear Barash,Thank you so much for taking the time to leave us a 5-star rating for Smart Cellular! We truly appreciate your support and are glad to hear that you had a positive experience with us.
We are thrilled to know that the phone was delivered quickly and as described. Customer satisfaction is our top priority, and we are delighted that we could meet your expectations.
Thank you once again for your recommendation. It means a lot to us, and we look forward to serving you again in the future.
Dear Julie,Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you found our range of choices to suit your needs. Our team takes pride in providing fast and efficient service to our valued customers like you.
Your recommendation means a lot to us, and we are grateful for your support. If you ever have any further needs or questions, please don't hesitate to reach out. We'll be more than happy to assist you.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future!
Thank you, David, for your fantastic 5-star rating of Smart Cellular! We deeply appreciate your kind support and positive feedback. We are thrilled to hear that your experience with us was an easy sale at affordable prices, with no hassle and a fast delivery service. Providing excellent customer service is our top priority, and it's delightful to know that we have met your expectations. Should you need any further assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
“I was looking for a pre-loved iPhone 12 and the deals on Smartcellular looked good, with prominent banners on the website claiming “premium next day delivery”. I ordered a “pristine” handset which is defined as “The body may have very light scratches, barely visible. The screen will have no scratches.”
I quickly received an email confirming my order, with promise of an update when my order was despatched. After no follow-up for a couple of days (it was Easter) I tried to contact Customer Services. A automated email response advises that they endeavour to reply within two days, so I tried calling the phone line. Over a number of days I called seven times without ever getting through. The live online chat is slightly better but even this requires significant patience, with time from initial enquiry to getting some form of response typically being around an hour.
I finally received my phone a week later. There is a significant chunk from the top right hand corner of the body and the screen has at least one visible scratch. I immediately contacted Smartcellular requesting a partial refund as the phone meets their “excellent” rather than “pristine” grading. I’ve had no response and no refund five days later.
In summary, my new phone is great (it’s a premium product manufactured by Apple) but my experience of Smartcellular is poor.”
Dear Stephen,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your input and we apologize for the inconvenience you have faced.
We understand that the delays in communication and the condition of the phone you received were not up to your expectations. We sincerely apologize for any disappointments caused. This is not the level of service that we strive to provide to our customers.
We would like to assure you that we are addressing the issues you have raised and we are working to improve our customer service and delivery process. We understand the importance of prompt responses and accurate product descriptions.
If there is anything specific we can do to make things right for you, please let us know. Our team is committed to rectifying this situation and ensuring your satisfaction.
Thank you once again for bringing this to our attention. Your feedback is vital in helping us improve our services. We value you as our customer and hope that you will give us another opportunity to serve you in the future.
Dear Lewis,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us.
It's great to know that the phone you bought from us arrived in perfect condition and that you haven't faced any issues so far. We strive to provide high-quality products, and your satisfaction is our top priority.
Moreover, we're delighted that you found our pricing to be fair and reasonable. We always aim to offer our customers great value for their money while ensuring they receive top-notch products and services.
Once again, thank you for your kind words and for choosing Smart Cellular. If you ever need any assistance or have any further feedback, please don't hesitate to reach out to us. We look forward to serving you again in the future!
