“Purchased phone wasn’t delivered on time as promised. It was then dispatched despite of the refund already being requested. Luckily money now refunded back to my account.”
“Abysmal service, delays, fobbing off, failed to refund then claimed I was in receipt of a repayment which was untrue. Finally sent a phone that I didn’t want AFTER being told this and asked me to review their service. Well, here it is folks, DO NOT USE THIS COMPANY!!”
“I cancelled the order as the delivery time was too long. One week after the cancellation, I received an email to say that the order has been dispatched. I have made contact with them to find a resolution but they have not replied. DO NOT BUY FROM THIS COMPANY!”
“I ordered and paid for a red iphone, a genuine apple headphones and USB charger however, I received a black iPhone with no headphones or USB charger. Very disappointed.
I have notified this company of this and they have responded by asking me to leave a review, and to follow a link to claim some free ear pods. No mention of the items nit sent or the fact the iPhone I received was totally the wrong colour.”
“I cancelled the order as it was taking too long for the delivery to be dispatched. I was told I would get a refund within 10 days. However, I didn’t get anything despite repeatedly being told it was being escalated.
The item was then dispatched to me (nearly one month after the order) and upon receiving it, it was not as described. I originally purchased an iPhone in “pristine” conditions but the iPhone I received clearly has visibile scratches on the screen. I also did not receive the return label nor the warranty card, although that’s what it says on your website. I will now have to send it back, and once again wait for my refund. Terrible customer service.”
“I have forwarded my phone for recycling after receiving a headline price for it. I was not happy with the eventual valuation and ultimately asked for it to be returned. This company gives the impression they do everything quickly that is far from the truth. My payment for return postage is shown by my bank as paid to their account on 7th October. I have heard absolutely nothing from them and my phone has not arrived back within one day. Phoning you get told you are in a queue swiftly followed by “there is no one to take your call”. Email responses are not much better usually asking the customer to take some action or repeat information already given to them more than once. So this is one seriously hacked off, if tech savvy octagenarion!”
Hello,
We apologize for the frustration you’ve experienced. We're currently looking into this and will work to ensure your phone is returned promptly. Thank you for your patience.
Best regards,
The Smart Cellular Team
“The phone I ordered arrived in good time but in the wrong colour, and they didn't send me the charger I had ordered with it. Called and emailed smart cellular multiple times about getting sent the product or a refund and I was ignored.”
Hello,
We’re sorry to hear about the issues with your order, Georgia. Please reach out to us again with your details so we can resolve this for you as soon as possible.
Regards,
The Smart Cellular Team
“I traded my phone in almost 5 weeks ago now and still not received payment for it, I have tracking which they confirmed was correct and the device was received (3 weeks ago) after sending numerous emails starting after I had no further further updates for a week I have still not been told what the issue is and haven’t heard anything at all for 2 weeks bar their online chat which have told me the case has been “escalated” which at this point I just don’t believe.
Frustrated as the first part of the process was very straight forward and easy but now left wishing I’d used another business.”
We apologize for the delay and understand your frustration. Your experience does not reflect our usual standards, and we're actively working to resolve your case. Please reach out to us again through email or chat so we can assist you further. Thank you for your patience.
Best regards,
The Smart Cellular Team
“This company is absolutely ludicrous. They send me messages saying my phone is on contract when it isn't. I sent them an invoice as well and they still keep saying it is. I was offered 835 pounds for this when quoted and now they're saying 550 pounds. I don't know why they aren't looking at my invoice which says it's not on contract”
Hi Majid,
We’re sorry to hear about your experience. We take these concerns seriously and would like to resolve this issue for you. Please reach out to our customer service team with your invoice details so we can assist you further.
Best regards,
The Smart Cellular Team
“This is Fraud,scam and dodgy seller.i ordered iPhone15plus on 2oct24.they took money by PayPal and they never post phone and no give us any update.i have contact them via WhatsApp,email,chat, no customer service to answer my quastion.Thanks God I paid by PayPal and I recover my money.
Do not lose your money this scam company who stealing people money”
Hi there,
We’re sorry to hear about your experience and appreciate your feedback. It’s concerning to learn that you encountered these issues. If you haven't already, please reach out to our customer service team so we can look into this matter and assist you further.
Best regards,
The Smart Cellular Team
“Awfull company ordered two phones and only got one . Tried to contact no replies from emails several times contacted chat line no response (will email) Have had to get bank to retrieve payment AVOID”
Hi Mike,
We’re sorry to hear about your experience. This is not the level of service we aim to provide. Please contact our support team directly so we can resolve this issue promptly.
Best regards,
The Smart Cellular Team
“Paid £1134.99 on 24/09/2024
No phone sent, only thing received from smart cellular is excuses & lies as to
Why phone not sent. 😞 contacted them by email, phone & WhatsApp, just told there’s is a delay, Even though the phone still shows as in stock on with next day delivery on their website , they take your money & do not send the phone.
Apple could have shipped me a phone directly from china with faster delivery!
On 4/10/2024 they issued tracking link via paypal, tracking link does not work, or is fake! Unless you want to throw away over 1K avoid these people at all costs!”
Hi Wendy,
We sincerely apologize for your experience. This is not the level of service we aim to provide. We understand your frustration with the delay and communication issues. Please reach out to our customer service team directly, and we’ll do our best to resolve this matter for you promptly.
Best regards,
The Smart Cellular Team
“Very easy way to buy a phone with really good prices compared to other sellers.
Good communication on when my purchase was being delivered.
I will recommend your services to anyone one who is looking for a phone .
Cheers.
Chris”
Dear Chris,Thank you so much for taking the time to provide us with your valuable feedback about Smart Cellular. We truly appreciate your kind words and recommendation to others seeking a phone. It's customers like you that help us improve and provide the best service possible.
We are thrilled to hear that you found our website to be an easy and convenient way to purchase a phone at competitive prices. We strive to offer our customers the best deals available. Additionally, we are glad to know that our communication regarding the delivery of your purchase was helpful and timely.
However, we apologize if there were any aspects of your experience that did not meet your expectations. We always strive for complete customer satisfaction and would love to hear any specific areas where we can improve. If there is anything we can do to enhance your future experiences with us, please do not hesitate to let us know.
Thank you once again for your support and recommendation. We genuinely appreciate your feedback, and we look forward to serving you and assisting you in any way possible.
BSmart Cellular Team
“Unfortunately very poor Customer Service.
Placed an order, received several days later as they had to verify payment, which was very unusual and not experienced with other retailers. Received handset but unfortunately had a crack on the screen. Did not want to send it back right away as I'd be without a handset for approx. 1 week. Decided to purchase a 2nd handset and return 1st one once received.
I was promised a £20 credit for inconvenience but yet to be received. The 2nd handset was delivered couple of days ago and signed for by Smart. I received no communication to confirm handset was returned successfully. Followed up this morning and now been informed it will take 42 working days to confirm they have received the return. On top of this another 10 working days to process refund. Under Returns & Refunds section on their website they state 'We offer a 30-day money-back policy on all our products'. Therefore, why will it take over 50 working days to receive a refund.
I have provided evidence of delivered tracking number, and have communications on email. Customer Services will never answer calls or return calls either.
Note, the 2nd handset received has no issues but the trouble I'm having to go through and be proactive has caused lot of inconvenience. It also means if a refund is not received in a timely manner I would struggle to pay off the credit card balance for this purchase.
If anyone at Smart are reviewing this, I'd appreciate effective support to fast track the refund process. Happy to re-visit this review based on final outcome.”
Hi,
We’re sorry to hear about your experience and the inconvenience caused. Please reach out to us via email or WhatsApp with your order details so we can prioritize your refund and resolve this matter swiftly.
Best regards,
The Smart Cellular Team
“The reviews on here must be fraudulent!
There is no way in this world anyone would rate this company anything more than a negative experience
Pure FRUAD and I will be reporting this.
DO NOT USE THIS COMPANY
unless you want to lose money and receive no communication or have shocking customer support.”
Hi,
We’re sorry to hear about your experience and take your concerns seriously. Please reach out to us via email or WhatsApp with your order details, and we’ll work to resolve the issue promptly.
Best regards,
The Smart Cellular Team
“Would not recommend using this company, sent them my Phone which they received on the 24/9 but as yet no payment. Sent emails and just get fobbed off tried ringing on several numbers no answer. My advice use a different company if you don’t want to get ripped off”
Hi Kevin,
I’m sorry to hear about your experience. We understand your frustration and are working to resolve payment delays. Thank you for your feedback, and we hope to improve our service.
Best regards,
The Smart Cellular Team
“Shockingly poor service. Offering £450 for a sale on iPhone which is immaculate - then saying it’s not good and offering £300! Totally unprofessional.
Demanding phone return and no one is never available. Avoid This company”
Hi John,
Thank you for your review. We’re sorry that you had a frustrating experience with our service and that the offer for your iPhone didn’t meet your expectations. We are actively working to improve our processes and communication. Your feedback is valuable, and we’ll ensure your request for the device's return is addressed promptly.
Best regards,
The Smart Cellular Team
