“Sadly the phone I ordered took over 2 weeks to arrive despite being advertised as in stock. Once received, unfortunately the phone was not in pristine condition (as described) and I had selected this and paid extra as wanted the security of the condition being top notch. I emailed customer service over 10 days ago and as yet have received no reply.....
Maybe the offer of a pair of free ear buds to make a review might make up for this in a small way....”
Hello Clare,
We’re really sorry to hear about your experience with the order and the condition of the phone. It's disappointing to know that it didn't meet your expectations, especially after paying extra for a premium product. We understand your frustration regarding the delay and the lack of response from our customer service team, which is not the standard we strive for.
We appreciate your feedback and would like to resolve this for you. Please reach out to us directly, and we'll make it a priority to address your concerns. Your satisfaction is very important to us.
Best regards,
The Smart Cellular Team
“Order #000092797
That’s my order number
Your service is really really poor
I ordered iPhone and it was said to be delivered in a week time but failed wanted to talk to you but no replies so have to go to my bank to claim refund”
We're truly sorry to hear about your experience with our service. We understand how disappointing it is when expectations are not met, especially regarding delivery timelines. We sincerely apologize for the lack of communication on our end, which has added to your frustration. Your feedback is crucial to us, and we would like to make things right. Please reach out to us directly, and we'll do our utmost to assist you in resolving this issue and expedite your refund process. Thank you for your patience and understanding.
Best regards,
The Smart Cellular Team
“I cancelled the order as it wasn't delivered in time for my daughter's birthday, despite ordering 8 days prior. I was promised a refund within 10 days. However 9 days after cancellation, a phone was delivered to my house. I've had to send it back at my expense and still not received a refund. AVOID AT ALL COSTS!”
We're truly sorry to hear about your experience. It's disheartening to hear that your order didn't arrive in time for such an important occasion, and we apologize for the inconvenience caused by the unexpected delivery and the consequences that followed. We value your feedback and would genuinely like to assist you in resolving this matter. Please reach out to us directly, and we will do our best to address your concerns and expedite your refund process. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Best regards,
The Smart Cellular Team
“Phone took too long and when it came the iOS was so low I could not use it and could not connect to pc or anything
Waste of money never use this company again”
We're truly sorry to hear about your experience. It’s disappointing to receive a product that doesn't meet expectations, especially regarding compatibility and functionality. We understand how frustrating this must be, and we sincerely apologize for any inconvenience this has caused you. Please reach out to us directly so we can look into this matter and see how we can assist you moving forward. Your feedback is important to us, and we appreciate the chance to improve our service.
Best regards,
The Smart Cellular Team
“Used site to sell an old iPad on 19th Sept 24, I have still not received payment (after accepting offer and being advised payment would be made) and after following up with several emails I no longer get responses to my queries. Do not use them.”
We're truly sorry to hear about your experience, James. We understand how frustrating it is to wait for payment and to feel unheard after multiple attempts to reach out. Your concerns are important to us, and we apologize for any inconvenience this situation has caused. We are committed to resolving issues like yours and would appreciate the opportunity to address your issues directly. Please contact us so we can assist you further and work towards a resolution.
Best regards,
The Smart Cellular Team
“Absolutely shocking Company, avoid at all costs. Bought a iPhone December 2023 which arrived 2 weeks late and was faulty, returned it twice but they could not fix it, I refused collection from the postman and it was returned to Smart Cellular. They have no idea where the phone is which is easily solved by using the tracking number they used to accept it back. They would not share the tracking number so I can do no more. The result is that I have lost nearly £300 and don't even have a faulty phone. STAY CLEAR”
We're genuinely sorry to hear about your experience, Anthony. It’s incredibly frustrating to deal with undelivered items and the hassle of obtaining a refund. We understand that this has been a difficult situation for you. Please reach out to us directly, as we would like the opportunity to address your concerns and improve our service. Your feedback is important to us, and we appreciate the chance to make things right.
Best regards,
The Smart Cellular Team
“Ordered 2 iPhones from this company and have never receive them, they were due the 15th October and I have been fobbed off with every excuse going !! I have now asked for a refund and they are saying it will take 10 working days , going by my experience I am not holding out much hope - shambles of a company !!”
We're really sorry to hear about your experience, Jill. It’s frustrating to wait longer than expected, and we completely understand your disappointment. We strive for better communication and service, and it's upsetting to know we didn’t meet your expectations this time. Please reach out to us directly so we can assist you further and help resolve your concerns. Your feedback is crucial, and we appreciate the chance to improve.
Best regards,
The Smart Cellular Team
We're really sorry to hear about your experience, JR. Waiting over a month for your order is certainly frustrating, and we understand how disappointing it is when our delivery times don't align with what’s advertised. We appreciate your patience and want to assure you that we are here to help. Please reach out to us directly so we can assist you further and address your concerns. Your feedback is crucial, and we aim to improve our services.
Best regards,
The Smart Cellular Team
“I send and sold my phone in Aug over 10 weeks ago it was an iPhone 15 I have sent 26 emails and called 5 times for payment to be made with no response to make payment, after promises of calling me! They have in effect stole my device, I am contacting the police as we speak to report the device stolen! Rubbish company, thrives, never use them, they don’t answer the phone, or call you back please avoid them”
We're very sorry to hear about your experience, David. It's unacceptable that you haven't received the communication or payment you deserve, and I completely understand why you're frustrated. We strive to provide timely responses and efficient service, and it’s clear we’ve fallen short in your case. Please contact us directly so we can investigate your situation and work towards a resolution. Your feedback is important to us, and we want to do everything we can to make this right.
Best regards,
The Smart Cellular Team
“Shocking. Don’t even deserve 1 star. Don’t sell to them, as if you don’t agree with the pathetic price they offer they then won’t return your device when they say they will. Ignore all emails and don’t answer the phone. Dishonest company.”
We're really sorry to hear about your experience. It’s disappointing to know that we haven’t lived up to your expectations, and your frustration is completely understandable. We aim to provide better service and communication. Please reach out to us directly so we can address your concerns and work towards a solution. Your feedback matters, and we’d like the chance to rectify this situation.
Best regards,
The Smart Cellular Team
I'm sorry to hear that you feel this way about our company. It's concerning to know that we haven’t met your expectations, and we take your feedback seriously. I assure you we strive for honesty and transparency in our business practices. Please consider reaching out to us directly to discuss your concerns further, as we’d like the opportunity to address the issues you've raised.
Best regards,
The Smart Cellular Team
“6 weeks from the date my device was confirmed as delivered and I still haven't been paid, I have been told that my case has been escalated for the last three weeks and the same again today.
I wouldn't have had a problem with a one week delay or even two weeks can be understood but 6 weeks is just ridiculous.
After raising again with their customer service department after being told on Tuesday I will have an update tomorrow and still nothing I have informed them that I genuinely do not believe that Smart Cellular has any intention of paying me for my device and I'm now having to consider small claims court.
absolutely abysmal experience would not recommend to anyone.”
I’m sorry to hear about your frustrating experience, Elliot. It’s disappointing to learn that we haven’t met your expectations regarding timely payments. We value your feedback and are here to assist in resolving this matter. Please consider reaching out to us directly with your details so we can take immediate action and address your concerns.
Best regards,
The Smart Cellular Team
“Scam company - I’m guessing most of the good reviews are paid for or internally generated. I ordered a Brand New iPhone 15 which never arrived. Cancelled the order and 4 weeks later still waiting for a refund. I know now they don’t refund unless taken to court. So now I am making a claim through HM Courts & Tribunals which will cost them substantially more in the end. Hope it hurts!!”
“Scam company
Paid for an iPhone £600 and the next day said they didn’t have it. I asked for a refund and they have now been avoiding all calls, emails and WhatsApp messages. They tell you to email and then never email back.
Do not use this company you will regret it”
I'm truly sorry to hear about your experience, Rhys. It’s disheartening to know that we have fallen short of your expectations. We take customer feedback seriously and would like to help resolve this situation. Please reach out to us directly with your order details, and we will do everything we can to address your concerns.
Best regards,
The Smart Cellular Team
“Avoid at all cost
Order Nos: 000092346 and 000092339
Nearly three weeks now and still no sign of the iPhone and no communication despite an assurance that it would be here today. This is very poor and deeply disappointing
Ordered an iPhone and Apple watch totaling £450. Order was acknowledged and delivery promised within 3 to 5 working days. After the 6th working day nothing had arrived I emailed to see why the delay. They replied that they were having difficulty with the handset but they would be with me by the middle of the following week. Nothing arrived!! Emailed, phoned and used their chat, no response, phone disconnects after I min every time and on-line chat doesn't respond, recent emails ignored so no means of contacting them. Now in the hands of PayPal and Nationwide. I don't believe they have the phone in stock and they are waiting for someone to sell them theirs. Avoid them at all cost”
I’m very sorry to hear about your experience and the delays with your order. This is not the service we aim to provide. I understand your frustration with the lack of communication and responsiveness. Please know that we take these matters seriously and are committed to resolving this issue. If you have any further concerns, please reach out directly. Thank you for your feedback.
Best regards,
The Smart Cellular Team
“Purchased phone wasn’t delivered on time as promised. It was then dispatched despite of the refund already being requested. Luckily money now refunded back to my account.”
“Abysmal service, delays, fobbing off, failed to refund then claimed I was in receipt of a repayment which was untrue. Finally sent a phone that I didn’t want AFTER being told this and asked me to review their service. Well, here it is folks, DO NOT USE THIS COMPANY!!”
“I cancelled the order as the delivery time was too long. One week after the cancellation, I received an email to say that the order has been dispatched. I have made contact with them to find a resolution but they have not replied. DO NOT BUY FROM THIS COMPANY!”
“I ordered and paid for a red iphone, a genuine apple headphones and USB charger however, I received a black iPhone with no headphones or USB charger. Very disappointed.
I have notified this company of this and they have responded by asking me to leave a review, and to follow a link to claim some free ear pods. No mention of the items nit sent or the fact the iPhone I received was totally the wrong colour.”
