“Do not use this company. Ordered a phone in 'excellent' condition. They took 14 days to send the phone out and 16 days in total for it to arrive. When it did arrive the screen was in a terrible state with scratches so deep you could feel. I always purchase pre used phones and I have never had one in this state before. I Will never use this company again!!!”
“Where do I start with the lies, unprofessionalism and incompetence.
1. Next day delivery promised (and still being promised for delivery Christmas Day apparently). This did not happen.
2. Tracking number provided over a week later and email confirming phone had been posted. This was a lie which they later admitted to in an email.
3. Refused to answer why they had lied and kept being told to “have faith and trust it would arrive before Christmas”
4. Phone arrived last night. It was missing the charger, the sim pin, the apple box id paid extra for, oh and was not pristine. Marks and chips down all 4 sides.
They offered to post a new box and charger out which won’t come before Christmas and said I can buy my own charger and get a refund if I provide a receipt and sales approve it.
I now have a phone that doesn’t meet the description of what I was sold, missing items, evidence of failure to deal with a customer complaint correctly and as a lawyer will be taking this matter further.
Do not use this company!!!!!!”
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James Trower
0 reviews
GB
Rated 1 out of 5 stars
Avoid this scam company at all costs
I don't really know where to begin with how smart cellular are so awful, and borderline fraudulent operations have affected our experience with them, my partner ordered a Samsung s23 ultra over a month ago and this phone still hasn't arrived not only that the refund they have said is agreed has also not happened, this phone was purchased on the basis of a 48 hour delivery time after a week still no phone, there were false promises and lies from whoever she delt with of online chat, because that is the only was you can have contact with someone, who I think also all use false names and they seem to use a tactic that they tell you what you want to hear and actually do nothing, and all you do is chase them,
After she was having so much trouble I got involved, I was dealing with Claire if that's her real name, who eventually agreed a refund of the phone, however that process has been just as frustrating full of blatant lies once again because two weeks later there is still no refund, our only option now is to post the truth on how this company operates in such a fraudulent manner on every platform we can think of until this matter reaches it's conclusion of course if they were to actually refund the phone before we contact the relevant authorities I will happily delete my reviews if this awful experience is delt with”
“Once product was received we was very happy with phone. I must add though from point of order to delivery was delayed it took over a week longer than expected or intimated. At one point i was told it was on its way then days later informed there was a delay. I would have given 5 stars if customer service and communication was better.”
“Appalling, don’t buy from these guys, they took the money, offered 3-5 days delivery, 10 days later nothing, completely missed Christmas, lied on every email about delivery, 15 days later still nothing and no reply’s to emails! Don’t buy from them, I think they are importing from the Far East at low cost and making customers wait for weeks and weeks for a product they have paid for.”
“Ordered on the 9th December, still haven't received my order even although it was dispatched on the 13th. Supposed to be delivered last week, nothing. Customer service is an absolute joke, emailed, called and contacted on social media without reply. Then left a review on trustpilot where I got a reply from them saying to email or call. Which I have done hundreds of times.
DO NOT USE THIS COMPANY!!!!”
“Do not buy from this company ,a year on and I still don't have my money have and they have the phone . Total con artists . I have had all the automated emails saying someone is looking into this .but still no further forward”
“I ordered an IPhone 12 , it came in good time and the condition was fantastic, very easy to order and you get a good warranty on your purchases , overall very happy”
“Smart Cellular we’re great, it’s my first time buying a mobile without seeing it first, but the phone I chose arrived really quickly it was packaged very well and the condition was like new. My main reason was I needed a reasonably priced mobile. Will definitely buy from again.”
