Hello,
Thank you for your positive feedback! We’re thrilled to hear that you had a great experience with us. Clear communication is a priority for our team, and it’s fantastic to know that we met your expectations.
We strive to ensure that all items are accurately described, and we’re glad to hear that your purchase matched what you expected. Your satisfaction is important to us, and it’s rewarding to know we delivered exactly what you were looking for.
If you have any questions or need assistance in the future, don’t hesitate to reach out. Our team is always here to help and ensure your experience remains positive.
We appreciate your support and look forward to serving you again soon. Thank you for choosing Smart Cellular!
Best,
The Smart Cellular Team
“I placed an order for a Samsung and it was supposed to be delivered within 3 days. I contacted the provider and they kept saying it's been sent and they have not got any more details. Finally after a few weeks I have received the phone. Phone is in good condition soI kept it. The company does deliver so I would recommend just takes ages.”
Hi, Thank you for your feedback, Marium! We're glad to hear that your Samsung arrived in good condition. We appreciate your understanding regarding the delivery delay, and we’re continuously working to improve our shipping processes to ensure quicker turnaround times in the future.
Your recommendation means a lot to us, and we hope your next experience will be much smoother. If you have any questions or need assistance, please don’t hesitate to reach out!
Best,
The Smart Cellular Team
“I ordered a Samsung Galaxy s21+ with a 3 day delivery time. I still have not received my mobile after over 4 weeks. I get sent a message each time I contact them to say my mobile will be delivered mid next week.
They have informed me that they have a shortage of these phones...Although I notice they are still selling them online.
I am guessing they will take your order with an estimated guess that someone will sell their unwanted mobile to them, for them to refurbish and send on. Although the wait time is unknown.
I will provide another update when and if I receive my mobile...”
Hi,
I’m truly sorry to hear about the delays with your Samsung Galaxy S21+ order. We understand how frustrating this must be and appreciate your patience as we work through our inventory challenges. Please know that we are actively addressing the situation, and we’ll keep you updated on your order status. Thank you for your understanding.
Best regards,
The Smart Cellular Team
“Over the last few months, I've purchased an iPhone and then an iPad. I was delighted with the excellent conditions of the products at a competitive price. I would certainly buy again.”
“Ordered a refurbished galaxy s22 ultra,the phone turned off a few times then went off completely. Tried to ring but no one answered so tried to email and still no reply. Took the phone to a phone shop who said it had fried the motherboard. Tried ringing again but no answer. Avoid this company”
Hello, I’m very sorry to hear about your issue with the phone. Please email us directly with your order details so we can address this immediately. We’re here to help and resolve any concerns.
Best regards,
The Smart Cellular Team
“I Ordered a refurbished iPhone 12 on 31st July 2024 and instead of the phone arriving in a timely manner it took more than 2 weeks to arrive and after several conversation on the chat.
I ordered a Blue phone and the phone i was sent was Red which was not what I ordered.
There are two scratches on the screen on the iPhone 12 I received which is not ideal.
So overall now a very good experience from myself.
One of my sons ordered exactly the same refurbished iPhone 12 2 hours before me and he received his in good condition and the colour he requested and in a timely manner (3-days) so what happened to my phone I have not been informed”
Dear Stuart,
Thank you for sharing your feedback with us. We apologize for the delay in receiving your refurbished iPhone 12, the incorrect color, and the scratches on the screen. This is not the standard we aim to provide.We understand your frustration, especially as your son's order was fulfilled correctly. We are committed to resolving this issue and would appreciate more details to investigate further.
Best regards,
The Smart Cellular Team
“Well-priced phones delivered quickly and as described on the website. Simple no-frills packaging. Used twice now to purchase iPhones and satisfied both times.”
Hello,
Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with Smart Cellular.
We're glad to know that you found our phones to be well-priced and that they were delivered quickly and as described on our website. We strive to make the purchasing process as simple and straightforward as possible, so we're happy to hear that our no-frills packaging met your expectations.
It's wonderful to hear that you have chosen Smart Cellular not just once, but twice, to purchase iPhones. We're glad that we could satisfy your needs both times and we appreciate your repeat business.
Once again, thank you for your kind words and for choosing Smart Cellular. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to provide you with excellent service.
Best regards,
The Smart Cellular Team
“I have made several purchases of refurbished Smart Phones (Apple and Samsung) for members of my family and Smart Cellular provided the best value and prompt service. I will continue using them.”
Dear Dan,
Thank you so much for your outstanding 5-star rating of Smart Cellular! We are truly grateful for your kind support and the wonderful feedback you’ve shared.
It’s fantastic to hear that you’ve had a positive experience with our refurbished smartphones. We’re delighted that you found the value we offer to be the best for your family members, and that our prompt service met your expectations. We take great pride in ensuring that both the quality of our products and the efficiency of our service stand out.
Your satisfaction is incredibly important to us, and knowing that we’ve succeeded in meeting your needs reaffirms our commitment to delivering top-notch products and exceptional customer service. We always strive to provide the best experience possible, and your feedback encourages us to continue our efforts.
Once again, thank you for choosing Smart Cellular and for taking the time to share your experience. We look forward to serving you and your family for all your future mobile device needs.
Warm regards,
The Smart Cellular Team
“STOP - Never has this experience with Backmarket or MusicMagpie
Update- Phone delivered today. 'Brand New' iPhone 15 Pro Max but its not. Its a used iPhone 15 Pro Max, not with 12 months Apple warranty but actually 5 months. S/N on the box and phone do not match.
I am anticipating issues with returning for a refund, thankfully I paid by credit card.
I might anticipate this kind of antics with a purchase from FB Marketplace or Gumtree but hope for better from a business, particularly one that is apparently shortlisted for awards according to their landing page.
—————-
Placed an order for a phone yesterday, next working day delivery, nice. Email received today saying I need to provide ID, what, payment in full was made with delivery to my cards registered address. Sent what they asked for , got no reply to confirm receipt or satisfaction. Online chat have no idea and take ages to try to get information, they seemed to think the request for ID might have come from my bank...it didn't, it came from Smart Cellular. Called and got a person after four attempts, she sounded vague, said what I'd provided was probably okay and I should get an email within two days and maybe delivery late next week.
I get it, fraud is a thing but one phone delivered to the address of the cardholder, really?!”
Hello,
We’re very sorry to hear about the issues you've faced with your order. It’s concerning to learn that the iPhone 15 Pro Max you received was not as described and that there were discrepancies with the warranty and serial numbers. We understand the frustration this situation has caused and appreciate you bringing it to our attention. Additionally, we apologize for the confusion and delay regarding the ID verification process and the lack of clear communication from our support team. We take your feedback seriously and are committed to resolving these issues promptly. Please reach out directly to our customer service team so we can address your concerns and work towards a satisfactory resolution.
Regards,
The Smart Cellular Team
Hello,
Thank you for your feedback! We’re delighted to hear that you found our service to be very good and that you felt you received excellent value for your money. Offering great value and ensuring a high level of service are central to our mission, and it’s wonderful to know that we met those goals for you.
We aim to provide products and services that exceed expectations, and your positive comments are a great affirmation of our efforts. It’s always rewarding to hear that our customers feel they have made a wise investment with us.
Your satisfaction is very important to us, and we’re committed to maintaining high standards in both our products and customer support. If you have any further needs or questions, please don’t hesitate to reach out.
Thank you for taking the time to share your experience. Your feedback helps us continue to improve and provide the best possible service to all our customers.
We look forward to the opportunity to serve you again in the future. Your continued trust in Smart Cellular is greatly appreciated.
Regards,
The Smart Cellular Team
Dear Anonymous,
Thank you for your feedback! We’re delighted to hear that you found our service to be very good and that you felt you received excellent value for your money. Offering great value and ensuring a high level of service are central to our mission, and it’s wonderful to know that we met those goals for you.
We aim to provide products and services that exceed expectations, and your positive comments are a great affirmation of our efforts. It’s always rewarding to hear that our customers feel they have made a wise investment with us.
Your satisfaction is very important to us, and we’re committed to maintaining high standards in both our products and customer support. If you have any further needs or questions, please don’t hesitate to reach out.
Thank you for taking the time to share your experience. Your feedback helps us continue to improve and provide the best possible service to all our customers.
We look forward to the opportunity to serve you again in the future. Your continued trust in Smart Cellular is greatly appreciated.
Regards,
The Smart Cellular Team
Dear Sean,
Thank you for taking the time to leave us a review! We’re delighted to hear that you’re very satisfied with your phone and that it’s functioning perfectly. Providing devices that are clean and in excellent working condition is a priority for us, and it’s great to know we’ve delivered on that promise for you.
We’re pleased that the phone met your expectations and is working 100% as intended. Ensuring the quality of our products and the satisfaction of our customers is central to our service, and your feedback reinforces that we’re on the right track.
If you have any questions or need further support in the future, please feel free to get in touch. We’re always here to assist and make sure your experience with us remains positive and hassle-free.
Thank you once again for choosing Smart Cellular. We truly appreciate your business and look forward to the opportunity to serve you again.
Regards,
The Smart Cellular Team
Dear Joseph,
Thank you for your feedback! We’re thrilled to hear that you consider our product to be excellent and a great value for money. Providing high-quality products at competitive prices is a cornerstone of our service, and it’s gratifying to know that we’ve met your expectations.
Your satisfaction with both the product and the value you received is very important to us. We aim to deliver exceptional quality and ensure that our pricing reflects the value of the items we offer.
We appreciate your positive comments and are encouraged by your feedback. It helps us maintain high standards and continue to offer products that our customers find both valuable and satisfactory.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help and ensure that your experience with us remains positive.
Thank you once again for choosing Smart Cellular. We look forward to serving you again and providing you with more excellent products and value in the future.
Regards,
The Smart Cellular Team
“They offer a great selection of refurbished iPhones at affordable prices,
Customer service was great and very responsive, delivery was on time as promised.
Would 100% use Smart cellular again for my next big purchase.”
Dear Carl,Thank you so much for your fantastic 5-star rating of Smart Cellular. We are thrilled that we were able to meet your expectations and provide you with a great experience.
"They offer a great selection of refurbished iPhones at affordable prices, Customer service was great and very responsive, delivery was on time as promised. Would 100% use Smart Cellular again for my next big purchase."
We are delighted to hear that you found our selection of refurbished iPhones to be excellent and the prices affordable. Our team takes great pride in providing excellent customer service, so it's wonderful to hear that we were able to assist you promptly and efficiently. We understand how important it is to receive your order on time, and we are glad that we could meet your expectations in that regard as well.
Thank you once again for choosing Smart Cellular, and we look forward to serving you again for your future purchases.
Best regards,
The Smart Cellular Team
Hi,
Thank you for your feedback! We're delighted to hear that you’re happy with the phone and that it met your expectations. We apologize for the delay in delivery, which took longer than the 3 days we advertised. Your experience is important to us, and we’re working to ensure our delivery times are more accurate in the future.
If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your patience and hope to serve you better next time.
Best regards,
The Smart Cellular Team
“I recently purchased an iPhone 11 Pro from Smart Cellular, and I couldn't be happier with the experience! The phone arrived quickly and in perfect condition, just as described. Their customer service was top-notch, answering all my questions promptly. The pricing was very competitive, making it a fantastic deal. Highly recommend Smart Cellular for anyone looking for quality phones at great prices! 5 stars!”
Hi Abdul,
Thank you so much for your amazing review! We’re thrilled to hear that you’re delighted with your iPhone 11 Pro and that everything met your expectations. It’s fantastic to know that the phone arrived quickly and in perfect condition, and that our customer service team was able to assist you effectively.
We take great pride in providing competitive pricing and high-quality products, and your feedback reassures us that we’re achieving our goals. Your recommendation means a lot to us, and we’re grateful for your support.
If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and ensure that your experience remains exceptional.
Thank you once again for your kind words and for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“I bought an iPhone 12 in ‘pristine’ condition and it was!
It even had the original box and the bits that normally are thrown away. More than happy with the phone and the price”
Hi G Price,
Thank you for your fantastic review! We’re thrilled to hear that you’re delighted with the iPhone 12 and that it met your expectations for 'pristine' condition. It’s great to know you appreciated the original box and all the included accessories.
We’re committed to providing high-quality products and excellent value, so your satisfaction with both the phone and the price means a lot to us.
If you have any further questions or need assistance in the future, please feel free to reach out. We’re here to ensure you continue to have a great experience with Smart Cellular.
Thanks again for your positive feedback!
Best regards,
The Smart Cellular Team
Posted 7 months ago
Hi G Price,
Thank you for your fantastic review! We’re thrilled to hear that you’re delighted with the iPhone 12 and that it met your expectations for 'pristine' condition. It’s great to know you appreciated the original box and all the included accessories.
We’re committed to providing high-quality products and excellent value, so your satisfaction with both the phone and the price means a lot to us.
If you have any further questions or need assistance in the future, please feel free to reach out. We’re here to ensure you continue to have a great experience with Smart Cellular.
Thanks again for your positive feedback!
Best regards,
The Smart Cellular Team
“Purchased a used phone from this company. The quality of the phone was amazing, exactly as described. No marks,scratches or scores. Just like new. Delivery was quick but what I am most pleased about was the price. Could not find the same phone cheaper anywhere else. Excellent service and wouldn't hesitate to use this company again.”
Hi Hannah,
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with us has been so positive. It’s fantastic to know that the used phone you purchased met your expectations and arrived in such excellent condition.
We’re especially pleased to hear that the phone was exactly as described, with no marks, scratches, or scores. We take great care in ensuring that all our products are thoroughly inspected and accurately represented, so it’s great to know that this was reflected in your purchase.
It’s also wonderful to hear that our delivery service was quick and met your expectations. Timely delivery is a key part of our service, and we’re glad we could get your phone to you efficiently.
We’re equally happy that you found the price to be competitive. We strive to offer the best value for our customers, so it’s rewarding to hear that you couldn’t find a better deal elsewhere.
Your satisfaction with both the quality of the phone and the overall service means a lot to us. We appreciate your feedback as it helps us continue to provide excellent service and maintain high standards.
Thank you for choosing Smart Cellular. If you have any questions or need further assistance in the future, please don’t hesitate to get in touch. We’re here to help and look forward to the opportunity to assist you again.
Best regards,
The Smart Cellular Team
“I ordered a new phone on Monday 9th September and only then decided to read the reviews on Smart Cellular.
I became a little worried at the negative reviews and wondered if I would see the phone or my money again.
I had an update on Monday evening to say the order had been received, it was dispatched from the warehouse on Tuesday and delivered by Royal Mail at 9.15 Wednesday morning.
The phone was just as I had ordered and works perfectly.
I cannot fault the service and reliability at all.”
Hi,
Thank you for sharing your recent experience with Smart Cellular. We’re delighted to hear that your order was fulfilled smoothly and to your satisfaction. We understand that reading mixed reviews can be concerning, and we're pleased that your experience turned out to be positive.
It’s great to know that your phone arrived on time, especially given the quick turnaround from order to delivery. We strive to ensure that all our customers receive their purchases promptly, and it’s wonderful to see this reflected in your feedback.
We’re also glad to hear that the phone you received met your expectations and is working perfectly. Our goal is to provide high-quality products that match our descriptions, and your confirmation that the phone was just as ordered reassures us that we are meeting our standards.
Your satisfaction with our service and reliability is extremely important to us. We take pride in our commitment to delivering both excellent products and dependable service. It’s rewarding to know that our efforts are making a difference for our customers.
If you have any further questions or need assistance in the future, please feel free to reach out. We’re always here to help and ensure your continued satisfaction with our services.
Thank you once again for choosing Smart Cellular and for taking the time to provide us with your feedback. We look forward to serving you again in the future and hope to maintain the high level of service you experienced.
Best regards,
The Smart Cellular Team
“Price was unbeatable, but for some reason there was a delay in delivery, which was not communicated towards me. I ordered the phone for my upcoming holiday, it turned up the day after I left, so I was a bit disappointed, but in overall decent company I can still recommend.”
Hi Istvan,
Thank you for taking the time to share your experience with us. We’re pleased to hear that you found our pricing unbeatable and that, despite the issues, you still consider us a decent company. We aim to offer great value, and it’s reassuring to know that this aspect of our service met your expectations.
However, we deeply regret that you experienced a delay in delivery and a lack of communication. We understand how crucial timely delivery is, especially when you’re preparing for an upcoming holiday. It’s disheartening to hear that the phone arrived only after you had left, and we sincerely apologize for the inconvenience this caused.
Your feedback is incredibly valuable to us, and we take your experience very seriously. We are currently reviewing our delivery and communication processes to ensure that such issues are addressed and improved upon in the future. Our goal is to provide a seamless and efficient service, and we are committed to enhancing our operations based on your feedback.
We truly appreciate your understanding and for recommending us despite the challenges you faced. Your patience and constructive criticism help us to improve and provide better service to all our customers.
If you have any further concerns or if there’s anything else we can assist you with, please do not hesitate to reach out to us. We are here to help and want to ensure that your future experiences with us are positive and meet your expectations.
Thank you once again for your feedback and for choosing Smart Cellular.
Best regards,
The Smart Cellular Team
