“The phone was great although communication wasnt that good which is why I gave just 4 stars . The chocolate bar was also a really nice touch well done”
Dear Hilary,Thank you so much for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback and are glad to hear that you found our phone to be great.
We apologize if the communication fell short of your expectations, and we are constantly working towards improving it to better serve our customers. Your comment will definitely help us in that regard.
We are delighted to know that you enjoyed the chocolate bar included with your purchase. We strive to make our customers' experience extra special, and we are thrilled that this little touch made a difference for you.
Once again, thank you for your valuable review. We hope to have the opportunity to serve you again in the future and provide you with an even more exceptional experience.
Best regards,
Jeff S
Thank you so much for your fantastic 4-star rating of Smart Cellular! We sincerely appreciate your time and effort in sharing your experience with us. We're absolutely thrilled to hear that you have purchased 3 phones from us and that you haven't encountered any issues so far. 🤞 Your support means the world to us, and we look forward to serving you again in the future. Should you have any questions or need further assistance, please don't hesitate to reach out. Thank you once again, and have a wonderful day!
Dear Joanne,Thank you for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback and support.
We're thrilled to hear that your phone arrived in good time. It's wonderful to know that it appears to be perfect, even though it hasn't been turned on and used yet since it was purchased as a gift. We hope it exceeds all expectations once it's activated.
If you have any further questions or need assistance, feel free to reach out to us. We're here to provide you with an excellent experience.
Thanks again for your trust in Smart Cellular.
Best regards,
Jeff S
Thank you, Angus, for taking the time to give Smart Cellular a 4-star rating! We greatly appreciate it. We apologize for the slow delivery and the color mismatch in your order. However, we are delighted to hear that the iPhone you received is in excellent condition, almost as good as new. Furthermore, we are glad that our price was competitive. If there is anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you so much for your kind review and generous four-star rating of Smart Cellular! We sincerely appreciate your feedback and support.
We are thrilled to hear that you were very pleased with the condition of the iPhone you purchased from us. Providing our customers with high-quality products is our top priority, and your satisfaction means a lot to us.
Regarding the battery status, we understand that you may have some concerns at the moment. Rest assured, we always strive to ensure that our devices are in optimal condition before they are shipped out. However, if you encounter any issues with the battery or any other aspect of your purchase, please do not hesitate to reach out to our customer support team. We are here to assist you and address any concerns you may have.
Once again, thank you for taking the time to share your positive experience with us. We truly value your feedback and hope to continue serving you in the future.
Best regards,
Jeff S
Smart Cellular Team
Dear Samuel,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We greatly appreciate your feedback and are thrilled to hear that you found our website very easy to use. We strive to provide fast service and good communication to ensure a seamless experience for our customers.
We are also delighted to know that our payment instalment options proved to be helpful for you. Our aim is to make the purchasing process as convenient and flexible as possible.
Once again, thank you for choosing Smart Cellular and for sharing your positive experience with us. We look forward to serving you again in the future!
Best regards,
Smart Cellular Customer Support
Thank you for your 4-star rating of Smart Cellular! We appreciate your positive feedback and are glad to hear that you find our site really good and plan on continuing to use it. We apologize for the delay in delivery, as we strive to provide timely service to all our customers. We understand your frustration and we'll do our best to improve our shipping process. Thank you for bringing this to our attention and for choosing Smart Cellular.
“Ordered 2 iPhone XR for Christmas presents. Only 1 arrived but emailed and they responded. I did need to follow up a few times but communication was good. have now received the second phone. Both pristine condition although first one came with original box and 2nd one didn’t, it would have been nice to have boxes for both phones.”
Thank you for your 4 star rating of our Smart Cellular services. We are happy to hear that you have now received both of your iPhone XR for Christmas presents. We understand your disappointment that the second phone did not come with its original box, and we will take this as a learning opportunity to ensure our customers get their products as expected next time. We appreciate your understanding and patience while we addressed your inquiries. Thank you again for your positive rating!
“I purchased a refurbished iPhone X recently. It was delivered fairly promptly and was indeed in the pristine condition that it claimed to be.
It was bought as a present for someone and the user is VERY happy with it.
However, I ordered a silver phone but was sent a rose gold phone instead. Smart Cellular apologised for this immediately and offered a part refund of £10 if I was willing to keep the phone, which I was happy to do. 2 months later though, I am still waiting for my refund…”
Thank you so much for your great rating of Smart Cellular! We are glad that the recipient of the iPhone X was very happy with it. We apologize for sending you the wrong color phone, and we are committed to making it right. We sincerely apologize for the inconvenience and your wait in receiving your refund - we ask for your patience and we will look into providing a more suitable resolution for you as soon as we can. Again, thank you for your feedback and your patience as we work to make things right.
Thank you for taking the time to leave a 4 star rating of Smart Cellular, Yasir. We appreciate your feedback on our delivery services and customer service. We are continuously improving our services and hope to be able to exceed your expectations in future. Thank you for your time and support!
Posted 2 years ago
Thanks Yasir for your 4 star rating! We're glad that the delivery was quick, however, we're sorry to hear that customer service wasn't up to your expectations. We take customer service very seriously and we're doing what we can to improve. Thanks again for the rating, and we hope you enjoy your purchase.
“easy to order, phone arrived as described. Have dropped one star as took a while for phone to be delivered (likely due to being purchased around Black Friday). It was also quite difficult to get through to anyone to chase the delivery.”
Thank you for sharing your experiences with us! We are glad that you found our Smart Cellular easy to order, and that you were satisfied with the way it arrived. We apologize for the delay in delivery around Black Friday and would like to assure you that we always strive to provide prompt service. It is unfortunate that you found it difficult to get through to us during this time, as that runs contrary to our usual practices. Thank you for taking the time to leave your review, and for the 4-star rating.
Thank you for your 4 star rating of Smart Cellular, Ade! We're glad to know you're pleased with the phone and the price. We apologize for the inconvenience caused with the longer than anticipated delivery time. We truly value our customers and are sorry that we didn't live up to your expectations. Thank you again for sharing your experience with us.
Thank you Sarah for giving us a 4 star rating and your honest review! We're glad you think that Smart Cellular is offering good value - the phone looks pristine and was a good price. We appreciate your feedback!
Thank you for your 4 star rating of Smart Cellular! We're glad you had an issue with the delivery that was easily resolved, and we appreciate you taking the time to post your review.
“good price amd pristine is definitely pristine, bought 2 iphone 11's, one had 96% battery health other was mid 80's so still happy, would have been 5 stars but the email communication didn't inspire confidence, get past that and the product is great”
Thank you for your 4-star rating for Smart Cellular, Steve! We appreciate you taking the time to share your feedback and glad to hear that you are satisfied with the price and condition of the iPhone 11s you purchased. We apologize for any issues you faced with email communication and we will do our best to improve this area in the future. We hope to serve you again soon!
“This is a good service. The S21 I ordered was competatively priced and when it arrived was as stated in 'pristine' condition. The only reason it is not a 5 star is that they missed the delivery date and I had to send an email to establsih what the problem was. They answered promptly and I understood the reason why. I would definately use this company again.”
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to inform you that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Do not forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy your Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to inform you that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Do not forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy your Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
