“I ordered iPhone 15 from your website but I haven’t received anything to show the the delivery process and when I call people from waste and removal call back, I need to know why you’re doing this”
We apologize for the inconvenience you've experienced, Paul.
It's disappointing to hear that you haven't received updates on your iPhone 15 order. We understand how frustrating this must be for you. Please reach out to our customer service team directly, and we'll do our best to resolve this issue and provide you with the information you need. Thank you for your patience as we work to address your concerns.
Best regards,
The Smart Cellular Team
Thank you for your feedback!
We’re delighted to hear that your experience with us was smooth and that Alex was able to assist you effectively. It’s our goal to ensure that every customer feels valued and receives the service they expect.
Your acknowledgment of the prompt payment after your call with Alex is greatly appreciated. We understand how important timely communication and resolution are in ensuring a positive experience, and we’re glad to hear that Alex delivered on that promise.
We’re committed to maintaining high standards of service and are thrilled that you found your experience to be A+. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
If you ever need assistance in the future or have any questions, please feel free to reach out. We’re always here to help. Thank you once again for choosing Smart Cellular, and have a fantastic day!
Best regards,
The Smart Cellular Team
“Im starting to thing something weird might be happening with Smartcellular.
I posted my iPhone 15 Pro to them on 17 September, and they received it before 1pm on 18 September. Their site promises same day payment of the device is received before 2pm, I never got any confirmation they received the device so I emailed them to confirm and they didnt write to me until the following day stating the regraded my device as new, even though I traded it as excellent. They asked me for proof of ownership, which I provided.
They then wrote me the next day, asking again for proof of ownership, even though I had already provided it.
I've had two false promises of the payment being processed on that day, and just can't make sense of what is happened. I've contacted them on whatsapp and email and just get the same "we will update you as soon as we can" spiel over and over again. I even called them to get an update to have someone listen to my query, to then be told the trade in team do not take calls and they will pass the message along.
I seem to be stuck in limbo with smartcelluar and my experience is nothing like any of the "reviews" below. The sell/trade-in team don't even take or make phone calls so I don't understand how any of the people below trading in have spoken to anyone.
It is well past 4 days since they received my device and I have yet to be paid. I have been asking for them to keep me up to date, but it takes them all but a day to reply, the don't answer any questions and just keep passing me off.
Im hoping that my trade in completes soon, but I will of course update this review as my trade in completes.”
Thank you for your feedback, Ashley. We sincerely apologize for the delays and the confusion you've experienced with your trade-in. We understand your frustration and are actively looking into the issue to ensure your payment is processed as soon as possible. We’ll work on improving our communication to provide more timely updates.
Best regards,
The Smart Cellular Team
“I ordered a Samsung Galaxy s21+ with a 3 day delivery time. I still have not received my mobile after over 4 weeks. I get sent a message each time I contact them to say my mobile will be delivered mid next week.
They have informed me that they have a shortage of these phones...Although I notice they are still selling them online.
I am guessing they will take your order with an estimated guess that someone will sell their unwanted mobile to them, for them to refurbish and send on. Although the wait time is unknown.
I will provide another update when and if I receive my mobile...”
Thank you for your feedback. We’re truly sorry for the delays and the frustration this has caused. We understand how disappointing it is to wait for an order, especially when communication hasn’t been clear. We’re currently addressing the supply issue and will work to improve our response times. We appreciate your patience and hope to resolve this soon.
Best regards,
The Smart Cellular Team
“I ordered a phone from Smart Cellular. The delivery process was fine but the phone was advertised as being in ‘excellent’ condition & in fact the sides had lots of scratches, some quite deep (I will attach pic if possible). I contacted Smart Cellular but received no response (my email was acknowledged, so I know they got it – their email timed at 14/09/2024, 15:15 in case anyone from Smart Cellular sees this). I have kept the phone because it seems to work fine but was clearly not as advertised.”
Hi Andy,
Thank you for your feedback! We’re glad the delivery process went smoothly, but we’re sorry to hear about the condition of the phone not matching your expectations. Your experience with our communication is important to us, and we’re currently reviewing our response times. If you’d like to share any photos or further details, please feel free to reach out directly. We appreciate your understanding and hope to resolve this for you.
Best,
The Smart Cellular Team
Bilel,
Thank you for your feedback! We're glad to hear that you received your product, and it's great to know that it met your expectations in terms of quality. Our goal is to provide genuine products in excellent condition, and we’re thrilled that you found yours to be just that.
We apologize for the delay in delivery. While we aim for timely shipping, sometimes unforeseen circumstances can arise. Your patience during this time is greatly appreciated, and we're happy that the product was worth the wait.
Your recommendation means a lot to us! Positive word-of-mouth is invaluable, and we are grateful that you chose to share your experience with others. We strive to create a positive shopping experience for all our customers, and your feedback helps us achieve that.
If you have any further questions or need assistance, please don’t hesitate to reach out. Our team is always here to help and ensure you have a seamless experience.
Thank you once again for choosing Smart Cellular! We look forward to serving you again in the future, whether you need another device or assistance with anything else.
Best regards,
The Smart Cellular Team
Hello,
Thank you for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with our service. Providing excellent customer service is one of our top priorities, and your feedback reinforces our efforts.
It’s fantastic to know that the delivery was quick. We understand how important timely shipping is to our customers, and we strive to ensure that all orders are processed and dispatched as efficiently as possible.
We’re also glad that the phone met your expectations and was just as described online. Our team works hard to provide accurate listings to ensure that you receive exactly what you’re looking for. It’s wonderful to hear that we delivered on that promise.
Your willingness to recommend us to others means a lot to us. Word-of-mouth referrals are incredibly valuable, and we appreciate your support in spreading the word about our services.
If you have any friends or family looking for similar products, please encourage them to reach out. We’re always here to assist with any inquiries or needs they may have.
Should you need assistance in the future or have any questions about your purchase, don’t hesitate to contact us. We’re committed to ensuring your continued satisfaction.
Once again, thank you for your kind words. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“Grateful to the Hackingproteam, I learned about them through earlier feedback here. Working with the Hackingproteam was truly a positive experience. They assisted me in discreetly accessing my girlfriend's phone, allowing me to view all her WhatsApp messages without leaving any evidence. I'll definitely return for their services when needed in the future.
𝘍𝘰𝘳 𝘢𝘯𝘺𝘰𝘯𝘦 𝘴𝘦𝘦𝘬𝘪𝘯𝘨 𝘵𝘩𝘦 𝘢𝘴𝘴𝘪𝘴𝘵𝘢𝘯𝘤𝘦 𝘰𝘧 𝘢 𝘱𝘳𝘰𝘧𝘪𝘤𝘪𝘦𝘯𝘵 𝘩𝘢𝘤𝘬𝘦𝘳, 𝘐 𝘸𝘩𝘰𝘭𝘦𝘩𝘦𝘢𝘳𝘵𝘦𝘥𝘭𝘺 𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥 𝘳𝘦𝘢𝘤𝘩𝘪𝘯𝘨 𝘰𝘶𝘵 𝘵𝘰:
𝘌𝘮𝘢𝘪𝘭: 𝘩𝘢𝘤𝘬𝘪𝘯𝘨𝘱𝘳𝘰𝘵𝘦𝘢𝘮001@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮
𝘞𝘦𝘣𝘴𝘪𝘵𝘦: 𝘩𝘢𝘤𝘬𝘪𝘯𝘨𝘱𝘳𝘰𝘵𝘦𝘢𝘮.𝘵𝘰𝘱
𝘞𝘩𝘢𝘵𝘴𝘈𝘱𝘱: +44 7526 187377
They’ve got quick responses and solutions.
Best regards”
Dear Reggie,
Thank you for your wonderful review! We’re thrilled to hear that your purchasing experience was easy and hassle-free. Making the buying process straightforward for our customers is one of our top priorities, and your feedback confirms we’re on the right path.
It’s fantastic to know that the phone arrived looking brand new and with no issues. We take great care in sourcing and inspecting our devices to ensure they meet high-quality standards. Your satisfaction with the product is incredibly important to us.
We’re also delighted to hear that you had an excellent experience with our customer service team. Providing outstanding support is a key focus for us, and we’re glad that our efforts made a positive impact on your experience.
Your recommendation means the world to us. Word-of-mouth referrals are invaluable, and we appreciate you sharing your positive experience with others. It helps us grow and serve our community better.
If you have any friends or family who are considering similar purchases, please don’t hesitate to pass along our information. We’re always here to assist and ensure they have a great experience as well.
Should you have any questions or need assistance in the future, please reach out. We’re committed to supporting you and ensuring your continued satisfaction with our products and services.
Once again, thank you for your kind words. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
Hello,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you experienced quick delivery and good communication throughout your order process. Ensuring our customers receive their items promptly is a top priority for us, and it’s rewarding to know we met your expectations.
We strive to keep our communication clear and timely, as we understand how important it is for our customers to stay informed. Your appreciation for this aspect of our service reaffirms our commitment to providing a seamless shopping experience.
It’s also great to hear that you felt supported during your purchase. Our team works hard to ensure that all inquiries are addressed promptly, and we’re pleased that you found our communication effective.
Customer satisfaction is at the heart of what we do, and your positive feedback motivates us to continue improving our services. We believe that every detail, from delivery speed to customer interaction, contributes to a successful experience.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure your continued satisfaction.
Thank you once again for your kind words and support. We truly appreciate your business and look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“DO NOT USE THIS COMPANY. One star is generous.
I have recently upgraded my phone and decided to try and recycle my old one, my previous phone had been encased the entire time I had the device, never dropped, always rather obsessively looking after my
Phone. I listed the phone as excellent condition and of the prices presented to me ‘smart cellular’ had the best price and what seemed like a very straight forward sale. I paid for the device to be posted to smart cellular as they made it clear that upon inspection of the device and sale agreement reached they would refund me for the postage on top of the price they owe me for the phone. Well, they deemed the phone not worthy of the ‘excellent’ condition that I posted. And offered me over £200 less for the device than originally offered, due to ‘too many marks around the edges’. I was given the option to have the device returned to me, so I asked for that to be done. I again, had to pay for the postage on this, so £20 down already. However, after saying I would like my device returned to me they later told me that they would give the device a ‘second look’ and came back to me with a (slightly) improved offer, i declined the offer and again they offered me another £20 “to try and save hassle”. I did in fact accept this offer, as this had already been dragging on a few days. This was just shy of 2 weeks ago. I am still due the money for the device itself, the refund for BOTH postage’s, and a £10 good will payment for stupidly leaving a 5 star review on trust pilot for the company. I have phoned every single day trying to sort this out, as apparently they need to make a short phone call to me to authorise the payment. I keep getting told that the payment department is different to the department that I speak to on the phone, every day I have been told they will escalate my case to the appropriate department and to please wait for funds until end of working day. And NOW they are telling me that there is a note on their system that tells them that they have indeed paid me. Which of course they haven’t. I would never leave such long winded reviews such as this. But I highly recommend people choose a different company to sell their devices to and steer well clear of Smart Cellular. They are also very condescending over the phone which is never good. I’ve absolutely no idea what to do next in terms of receiving my payment or my device back. Hopefully citizens advice can help. 👎🏼”
Hi, I'm really sorry to hear about your experience. It sounds frustrating, and I understand your concerns. We're looking into this matter and want to ensure we resolve it for you as quickly as possible. Thank you for your patience, and we appreciate your feedback.
Best,
The Smart Cellular Team
“My wife needed a new phone. I browsed under google search and discovered Smart Cellular. In comparison to other sites, I found the range of phones, clarity of condition choices and subsequent pricing to be exactly what we needed. After a simple payment transaction process, the phone arrived with in 3 days. Boom ! The product was quality and deliver efficient. Happy wife, happy life ! Thanks Smart Cellular.”
Hi D.J. Shawyer,
Thank you so much for taking the time to leave us such a wonderful review! We’re thrilled to hear that you found our website easy to use. We strive to create a user-friendly experience, allowing our customers to quickly navigate and find the devices they need without any hassle. Your feedback reassures us that our efforts are paying off.
It’s great to know that you were able to pick the phone that suited your needs. We understand that everyone has different requirements when it comes to technology, and we aim to provide a wide selection to cater to all preferences. Knowing that you found exactly what you were looking for truly makes our day.
We also take pride in our fast delivery service. We know how exciting it is to receive a new phone, so we work hard to ensure that orders are processed and shipped promptly. Hearing that your phone arrived quickly is fantastic news, and we’re glad we could meet your expectations in this regard.
It’s especially rewarding to hear that the phone you received was as described and is working well. We put a lot of effort into accurately representing our products, so it’s great to know that you’re satisfied with your purchase. Your trust in us means a lot, and we’re committed to maintaining that level of quality in every transaction.
If you ever have questions or need assistance in the future, please don’t hesitate to reach out. Our team is always here to help, whether it’s about choosing a new device or addressing any concerns you might have. We value open communication and want to ensure you have the best experience possible.
Thank you again for your support and feedback! We look forward to serving you again in the future.
Best,
The Smart Cellular Team
“I was waiting for nearly two months the devices to be sent to me. In meantime we have exchanged for several emails, to be updated.
At the end I have received devices, thanks!”
Hi Ferid,
Thank you for your patience throughout the process, and we're glad to hear that you’ve finally received your devices! We sincerely apologize for the delay and any frustration it may have caused. Your feedback is invaluable, and we appreciate you taking the time to keep us updated via email.
We’re committed to improving our service and ensuring a smoother experience for our customers in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for choosing us!
Best,
The Smart Cellular Team
“Grateful to the Hackingproteam, I learned about them through earlier feedback here. Working with the Hackingproteam was truly a positive experience. They assisted me in discreetly accessing my girlfriend's phone, allowing me to view all her WhatsApp messages without leaving any evidence. I'll definitely return for their services when needed in the future.
𝘍𝘰𝘳 𝘢𝘯𝘺𝘰𝘯𝘦 𝘴𝘦𝘦𝘬𝘪𝘯𝘨 𝘵𝘩𝘦 𝘢𝘴𝘴𝘪𝘴𝘵𝘢𝘯𝘤𝘦 𝘰𝘧 𝘢 𝘱𝘳𝘰𝘧𝘪𝘤𝘪𝘦𝘯𝘵 𝘩𝘢𝘤𝘬𝘦𝘳, 𝘐 𝘸𝘩𝘰𝘭𝘦𝘩𝘦𝘢𝘳𝘵𝘦𝘥𝘭𝘺 𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥 𝘳𝘦𝘢𝘤𝘩𝘪𝘯𝘨 𝘰𝘶𝘵 𝘵𝘰:
𝘌𝘮𝘢𝘪𝘭: 𝘩𝘢𝘤𝘬𝘪𝘯𝘨𝘱𝘳𝘰𝘵𝘦𝘢𝘮001@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮
𝘞𝘦𝘣𝘴𝘪𝘵𝘦: 𝘩𝘢𝘤𝘬𝘪𝘯𝘨𝘱𝘳𝘰𝘵𝘦𝘢𝘮.𝘵𝘰𝘱
𝘞𝘩𝘢𝘵𝘴𝘈𝘱𝘱: +44 7526 187377
They’ve got quick responses and solutions.
Best regards”
Hi there,
Thank you for your fantastic review! We're delighted to hear that you had an excellent experience with us. Providing top-notch service is our primary goal, and it’s wonderful to know we met your expectations.
We're also thrilled that you’re satisfied with your phone. Our team carefully selects high-quality devices to ensure our customers receive the best products available. Knowing that you found a great phone at a great price is incredibly rewarding for us.
Affordability is key to our mission, and we strive to offer competitive pricing without compromising on quality. Your feedback reinforces our commitment to providing value to our customers, and we appreciate your acknowledgment of our efforts.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help you make the most of your purchase and ensure your experience remains positive.
Thank you once again for choosing Smart Cellular. Your support means a lot to us, and we look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“Great service, answered all my queries, the service was great, delivery was faster than they quoted and the phone is just as described, All perfect wouldn’t hesitate to recommend.”
Hi Welshian,
Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with our service. Answering all your queries promptly is a priority for us, and it's great to know that our team met your needs effectively.
We're also pleased that your delivery was faster than expected. We understand how important timely shipping is, and we work hard to ensure that our customers receive their orders as quickly as possible. It’s fantastic to hear that we delivered on that promise.
It’s equally rewarding to know that the phone you received matched the description. We take great care to provide accurate details about our products so that our customers can shop with confidence. Your satisfaction with the product reinforces our commitment to quality.
Thank you for your willingness to recommend us! Word-of-mouth referrals are invaluable, and we truly appreciate your support. It’s customers like you who help us grow and continue to improve our services.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. Our team is always here to help and ensure your experience remains outstanding.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“Great service. I was kept informed of the status and progress of my order throughout. This is the fourth pre-loved iPhone I’ve bought from Smart Cellular. Would highly recommend them if you don’t want to buy a brand new phone.”
Hello Tom Russell,
I truly appreciate your positive feedback! It’s wonderful to know that you felt informed throughout the entire process of your order. Keeping our customers updated is a top priority for us, and it’s great to hear that we met your expectations.
It’s impressive that you’ve purchased four pre-loved iPhones from us! Your continued trust in our service speaks volumes, and we’re delighted to be your go-to choice for quality devices. We strive to offer excellent products at great prices, and it’s rewarding to see that our efforts resonate with you.
Thank you for recommending Smart Cellular! Word of mouth is incredibly valuable, and we’re grateful for your support. We aim to provide an experience that encourages customers to share their satisfaction with others.
If you ever have any questions or need assistance with future purchases, please don’t hesitate to reach out. We’re always here to help and ensure your experiences remain positive.
Thanks again for your kind words, and we look forward to serving you again in the future!
Best,
The Smart Cellular Team
“I would give 5 stars except couldn’t get through to a member of staff on either phone numbers also not being able to receive the colour of phone I ordered, having said that, Rebecca phoned me and was honest with me to say they didn’t have the phone colour I ordered. And she agreed to an up grade to a white coloured phone and sent it to me for a next day delivery which arrived on time at no extra charge to my self. The phone I received works perfectly and is of excellent quality exactly what I was looking for.Rebecca you’re a credit to your company & you put my faith in smart cellular when I had doubts , so over all I would give a 4.5 stars, I would say people need to be able to contact the company that they are dealing with, may be in the very near future look at sorting this part of your company out as it’s vital to the success of a legitimate business for which you are as I have experienced this for my self.well done in the end”
Hi Scott,
Thank you so much for your thoughtful feedback! We truly appreciate your understanding regarding the challenges you faced in reaching our staff and the availability of the phone color you originally ordered. It’s great to hear that Rebecca was able to assist you effectively and provide an upgrade that met your needs.
We’re delighted that your new phone arrived on time and that it works perfectly. Providing high-quality products and a positive experience for our customers is always our goal, so it's wonderful to know we succeeded in your case. Rebecca is indeed a valuable member of our team, and we’ll be sure to pass along your kind words to her.
Your suggestion about improving our customer contact options is very valuable. We understand how important it is for customers to easily reach us, and we are continually working to enhance our communication processes. Feedback like yours helps us identify areas for improvement.
Thanks again for your review and for choosing Smart Cellular. We hope to serve you even better in the future!
Best,
The Smart Cellular Team
Hi Dec,
Thank you for your fantastic review! We’re thrilled to hear that you’re pleased with your new phone and that it arrived in pristine condition. Providing high-quality products at competitive prices is a top priority for us, and it’s wonderful to know we met your expectations.
Your recommendation means a lot to us. We strive to create a positive experience for all our customers, and it’s rewarding to see that our efforts are appreciated. Knowing that you would consider using our services again truly motivates us to keep improving.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure you have the best experience possible.
Thank you once again for choosing Smart Cellular! We look forward to serving you again soon.
Best,
The Smart Cellular Team
