“Ordered an iPhone 13 in pristine condition phone took ages to turn up when it did there was scratches all over the screen was sent back took ages to return another phone and when it turned up was the wrong phone . I'm still waiting for the correct phone ( 19/12/24) was ordered at the end of November and is is Christmas present for my 12 year old daughter so she will feel great when she finds out her dad has got nothing for her for Christmas. 2 phones delivered wrong and still no warranty card either .Email responses take ages online chat is a waste of time all u get is we understand you're frustration and nothing else no help at all . And as for phone calls they answered the 1st few times and now not answering at all !!! Thankyou for ruining my daughter's Christmas will never use this company again complete waste of time !!!!!”
“Would love to give a positive review but ordered two phones and only one has been delivered. Doesn't matter how many times I phone or email you can't get hold of anyone to resolve the problem. We're still a phone down and going to have one disappointed child at Christmas.
Smart Cellular, please don't respond with 'just email us' I'd done that three times and you haven't responded. Please just read your emails and resolve this as we are currently a lot of money out of pocket......... Would not recommend at this moment in time!”
“Overall my experience has been good. What i would say is that I am receiving emails regarding my trade in that already has been dealt with. Also I ordered 2 phones, with 5 days apart and the 1 i ordered later I have received and the 1st 1 i still have not from the 9th December”
“Excellent service from Smart cellular. My refurbished Samsung A40 arrived on time and in very good condition. Would look at using this company again in the future”
“Recently bought an iPhone 8 described as 'Pristine' condition, that's exactly what I received! Although there was a minor issue with the Network Lock, this was resolved within 48 hours using the Smart Cellular web chat and email. Overall I am very happy with my purchase and would not hesitate to order from Smart Cellular again in the future.”
“chased called and emailed - no response - i have a feeling these people are scammers and tomorrow i will be getting clawback from bank as a fraud transaction if they dont resolve, refund or respond - dont have time to waste chasing incompetence and poor service companies”
“They’re lying scum bags and they hang up on you when u call when you haven’t even been rude. They take your money, tell u it will be delivered in 2-3 days then it’s 5-7 been 10 days since I paid for the phone and still hasn’t arrived but apparently shipped 6 days ago. Useless customer service staff and when u complain u get told to email sales so you do that and they send a generic email that all orders will be delivered by end of this week ….yeah right am going to raise transaction with my bank once it’s been 14 days as they’re ignoring my request of a refund. Don’t know how they even are open or how any of the staff even managed to get jobs as half of them can’t even spell or make sense and all give u robotic answers and never actually answer your questions. Worst company I’ve ever bought from DONT USE !!!!! Now I will probably get a reply saying contact our sales ream who will help. DONE THAT They don’t do s***”
“They promised minimal investment but it was all lies , I tried to get money out and it was never possible after many tries . My withdrawal request was hanging for days.Fortunately, juliana phil 232 @ 𝘨𝘮𝘢𝘪𝘭 . 𝘤𝘰𝘮 stepped in, took up my claim, and successfully recovered my losses you can also contact on 𝘞hatsApp: +1__(615)__414__(15)__62”
“George Nixs
Stear well clear of these thieving people..be warned.
I ordered and paid for a Samsung S10 plus October 22nd and after 2 week
Stear well clear of these thieving people..be warned.
I ordered and paid for a Samsung S10 plus October 22nd and after 2 week wait no phone so.... numerous phone calls and emails to the company and them promising refund and passing over to accounts absolutely nothing to date Dec 18th.
Promising to "reach out" to me but never did.
I have never dealt with such a bad lying, stealing company...ever...don't do it.”
“We were looking for a reconditioned phone for our daughter who wanted an IPhone for xmas. After looking into the best phones for her we looked on several sites and who either had the phone at a costly price or was out of stock or looked a bit used. We then came across Smart Cellular who had the phone stating it was pristine at a reasonable price. We were kept informed constantly about what was happening with it and it arrived earlier then stated, and yes it was pristine would never have known it had been used. It was packaged excellently and can't fault the service would recommend the site.”
“Easy to use website and quick delivery. The colour isnt as blue as shown on the website (iPhone 12 mini), and the battery life isnt great on the despite being positioned as suitable for non-heavy / typical users. The condition of the phone is excellent. Would purchase again.”
“Great looking phone - no visible scuffs or marks. Although delivery time was longer than advertised they kept me updated throughout so I wasn't worried. .”
“Ordered 2 phones, one arrived a bit late but is perfect and as ordered, the second one, nightmare! Loads of delaying sales tactics, poor excuses and 'let me check this for you and we'll get back to you shortly' yeah right, never did! When they did send out a phone, it was the wrong colour and totally the wrong grade, I'm sure they sold me a phone they they never actually had in stock. Returned the phone, and 2 weeks later they still couldn't acknowledge receiving the return so wouldn't process a refund, i had to call my bank and seek a refund under a disputed transaction, told them this and they didn't even acknowledge that!
They do have cheaper phone, but with that comes cheap service. Worst customer experience I've ever had from any company.”
