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Smart Home Sounds Reviews

5.0 Rating 2,075 Reviews

100 %

of reviewers recommend Smart Home Sounds

Company Reviews

Product Reviews

5.0

Based on 2,075 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Smart Home Sounds:

At Smart Home Sounds we are experts in everything audio visual.
We focus on quality and service to a wide range of clients, priding ourselves on being at the forefront of new technology for the home.

Visit Website

Phone:

0800 677 1100

Email:

info@smarthomesounds.co.uk

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Smart Home Sounds 5 star review on 1st May 2024

Smart Home Sounds 5 star review on 22nd April 2024

Smart Home Sounds 5 star review on 16th April 2024

Smart Home Sounds 5 star review on 16th April 2024

Smart Home Sounds 5 star review on 16th April 2024

Smart Home Sounds 5 star review on 18th March 2024

Smart Home Sounds 5 star review on 18th March 2024

192

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic CS and product delivered on time. Was kept informed at each stage of purchase and staff more than happy to answer any questions fired at them with emails answered professionally and quickly. Will certainly use again”

Posted 1 year ago

“Really impressed with the service. I hadn't heard of the company before but found them through Google. The pricing was competitive so I looked them up on Trust Pilot where the reviews were positive which aligned well to my experience of using them. My order was dispatched within about an hour (if not less!) of ordering. with next day delivery. Unfortunately I wasn't going to be home the next day but because they use the best courier (DPD), it was easy to push delivery back by a day. When the product arrived, it was well-packed and exactly as described. A great experience from start to end.”

Posted 1 year ago

“First time I have used this website. Very efficient company. Easy website to use to order my item. Quick delivery. Would recommend.”

Posted 1 year ago

“Bought a Sonos Sub Mini. Having some connection issues that are still to be resolved with Sonos. SHS have been brilliant. Really efficient service from day 1. Delivery swift .Amelia has been brilliant trying to help with the issues & has dealt with return quickly. 5*”

Posted 1 year ago

“I recently chose Smart Home Sounds as my preferred retailer for the purchase of a Sonos Beam soundbar. I first noticed the company from the informative YouTube reviews that they post and this was backed up by excellent reviews and a competitive pricing policy. I was particularly impressed by the 30 day trial period and free 6 year guarantee that they offered. I ordered the soundbar from the Smart Home Sounds website, which offered free next day delivery, however this did not work for me, but using the 'Contact' option on the website enabled me to request a Saturday delivery date. My enquiry was dealt with promptly and in a very efficient and friendly manner. My dealings with the company have been nothing but positive.”

Posted 1 year ago

“Excellent. Next day delivery!”

Posted 1 year ago

“Excellent service and also very helpful on product knowledge”

Posted 1 year ago

“Bought a Sonos Beam from them but unfortunately it wouldn't work with my Samsung TV. The customer service tried to help me but to no avail. The return process was faultless and kudos to SHS for a truly great service despite the problem. I will buy from them again on the strength of this. Particular praise to Amelia who was professional and friendly throughout the process.”

Posted 1 year ago

“ONLY ONE WORD REQUIRED "EXCELLENT"”

Posted 1 year ago

“I was looking to upgrade my tv/home cinema sound system because we had just bought a new tv. I knew Sonos was a very good brand at reasonable prices so decided to look for reviews on YouTube where I found the videos by Smart Home Sounds. First, it was actually great to see videos made by British reviewers as they almost always are by Americans, and also that the videos were very professionally produced and presented in clear, understandable language that is neither overly technical nor condescending. I decided to go for the Sonos Beam Gen 2 and wall mount bracket which were promptly dispatched on the next working day and delivered the day after as promised. I had one small problem with screws which attach the sound bar to the mounting bracket not being long enough so I phoned SHS to let them know (I had found some alternative screws that I could use so wasn’t in need of replacements). SHS customer service was very attentive to my problem and forwarded the issue onto the supplier. They were relieved that I was not held up in getting my system operational and I feel that if I was they would have done everything possible to minimise the disruption. With the best will in the world problems happen, but it is the way in which a vendor deals with it that distinguishes a good one from the rest and I felt that SHS was genuinely concerned for my satisfaction and wanted to resolve the issue rather than just being obliged to, and that gives me confidence to recommend them and to be a return customer. I’m already thinking of adding a pair of rear surround speakers and I reckon I know where I’ll be shopping.”

Posted 1 year ago

“After viewing Smart Home Sounds on YouTube for some time, I went to them for a review on the new (10/2022) Sonos Sub Mini. Enjoyed the review as it told me real details bout what to expect, and whether it would be value for money for me. I have never bought from a site that gives reviews on such a web site, but, on checking the company, I felt they could be trusted and so, I ordered the speaker. T the time of ordering, the, Sonos web site was offering a suggested delivery date (from) 13 October following a 6 October release. Smart Homes Sounds still stated 6 October and, lo and behold, by 11:15 am on the 6 October, I received my order in perfect condition. SHS’s service and advice is second to none and if anyone feels unsure (as I did) about using such an on-line company, DON’T, you will find excellent service and goods - I couldn’t recommend them more than the full 5 star rating, but I WISH I COULD!!”

Smart Home Sounds 5 star review on 7th October 2022

Posted 1 year ago

“Incredible service from purchase to delivery. Fantastic communications through email of the status and delivery of my order. I will be recommending this company if ever the conversation crops up. The price was matching that of the SONOs website but the added value of support and warranty by SHS made my purchase a no brainer.”

Posted 1 year ago

“All the information I needed and quick delivery!”

Posted 1 year ago

“Excellent company to deal with great service quick delivery”

Posted 1 year ago

“Fantastic service and exceptionally quick delivery. That linked with very competitive pricing means I will definitely be back. I have already recommended Smart Home Sounds to others based on the above. 5 Stars !!”

Posted 1 year ago

“Amelia was exceptionally helpful and answered all the questions I asked. Would definitely purchase from SHS again. Many thanks Ditlev”

Posted 1 year ago

“We have purchased many SONOS items from SHS, ranging from the Roam to the ARC including a full surround sound set up, and on each occasion we have received exemplary service and satisfaction every time. From picking up a bargain in the clearance section,(which are always in perfect working condition, immaculate and as described) through to buying new the whole shopping experience is a pleasure. Thank you to everyone at SHS, and we look forward to continuing our SONOS shopping experience with yourselves.”

Posted 1 year ago

“I have bought several products from SMH all have been the best price, the ordering process, payment and delivery was so easy and on time.”

Posted 1 year ago

“Fantastic service as usual, very helpful on the telephone and great deals. Also with the 0% finance, 6 year warranty and price match on Sonos products it makes it a very easy decision where to go when I want to upgrade. I can’t recommend them enough. Thanks for another easy and great purchase SHS.”

Posted 1 year ago

“I was made aware of Smart Home Sounds through their video reviews. It was easy to submit a price match online, and they offered to price match. They also have a 30-day listen better promise for peace of mind! https://smart-home-sounds.helpscoutdocs.com/article/219-30-day-listen-better-promise Would use them in the future.”

Posted 1 year ago

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Smart Home Sounds is rated 5.0 based on 2,075 reviews