Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd, Citibase, 42 – 44 Clarendon Road, Watford, Hertfordshire
Rating: 4.50

4.5 Rating 728 Reviews

89 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Info

About Smart Cover Insurance:

Smart Cover Insurance, provides appliance insurance for TV's, Satellite, Kitchen appliances, Gadgets' and Mobile phones.

Visit Website

Phone:

03333 449 559

Email:

enquiries@smart-cover.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd,
Citibase, 42 – 44 Clarendon Road,
Watford
Hertfordshire
WD17 1JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give zero stars if possible. My fridge freezer has broken and I cannot get through by phone and emails ignored. I have been with this company for years and only ever had a washing machine replaced which took 6 weeks in total....this company used to be good and run properly with an answering customer services. Now it seem like one or two people ...Ive cancelled my DD now. AVOID GO ELSWHERE !!!!!”

Helpful Report

Posted 1 year ago

“Appalling company. Been with them for 2 years and recently had to make a claim due to a faulty boiler. Firstly they failed to respond to the engineer's request to order replacement parts. More importantly they then refused the claim on the basis the policy didn't cover worn or faulty parts! Shameful. Won't be using them again.”

Helpful Report

Posted 1 year ago

“Rip of insurance company, they are an absolute scam, at the time of claim they are saying I didn’t advise them I had an “American” fridge freezer. Firstly his was not a selectable option! Secondly I provided them with all the product details at the time of application and they did not advise any different. They are simply out there to rip you off at time of claim. They are asking me to pay £250 excess fee for a £225 toward the new product. Absolute scam avoid this company at all costs!”

Helpful Report

Posted 2 years ago

“Absolutely horrendous Company. Stay away, it has taken nearly 5 weeks and still no resolution. My dryer was condemned by an engineer and I'm still waiting for a suitable replacement been offered. You have to pay £41.50 for delivery and a month's cover money before they will order a new appliance. Customer service are absolutely terrible and don't get back to you or keep you informed you have to keep calling them. If I could give a no star review I would. DO NOT USE THIS COMPANY !!!!”

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Posted 2 years ago

“Would be a zero if I could. Reported faulty washing machine 3 weeks ago,failed promises on engineer visits,poor communication and numerous calls chasing updates.Finally agreed replacement and still waiting on delivery date,shocking service overall.”

Helpful Report

Posted 2 years ago

“approved claim then no booking for tumble dryer. enginer After 7 phone cakes and promise to call back. still no booking 7 days. avoid this comonay”

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Posted 3 years ago

“Do not go near this company. Boiler broke down. Twelve days later still not repaired. Mother is 98. They do not care. J he Neil.”

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Posted 5 years ago

“Took out insurance with this company boiler & kitchen appliances. In middle of November 2020 my boiler sprung a leak reported it and was told engineer would be sent out unfortunately never arrived until 14 Dec then told me I needed part and would get back to me but no show.phoned company they said fault was fixed I told them it was not. They said they would send another engineer but did not arrive until last week in January 2021 and same story no more contact. Finally phoned to cancel was informed claim would be passed to cancellation dept and still waiting for call back.”

Helpful Report

Posted 5 years ago

“phoned up to make a claim after 2 years on cover for our washing machine, it broken down and wanted it repaired. spoke to their advisor, most rude woman I've ever spoken to, talking over me at every opportunity. zero customer service skills. trying to talk the way out of us making a legitimate claim. would never go near this lot whatsoever. left me and my partner very stressed and upset. AVOID.”

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Posted 6 years ago

“Smart cover poor slow working rubbish insurance!! After waiting more then a month I make complain... and they sort out my claim next day. Avoid as a plague!!! !!”

Helpful Report

Posted 6 years ago

“I applied for appliance cover some 2 weeks ago. I received a call from Callum a week ago and at this stage have still not received any confirmation that my application has been accepted. That is the reason I have scored this so low, but really would like a response one way or another as you have taken my money!!.”

Helpful Report

Posted 6 years ago

“AVOID SHOCKING SERVICE - Washer dryer failed and have now waited 3 weeks for replacement. Did not realize in the small print when you do have a claim there are 5 pages of forms, pictures and ID to process a engineer visit. Then there is also a delivery charge for a replacement if required, in our case a item of lesser value was the only offer. Now on 2 occasion Smart Cover have failed to arrange a delivery and had us waiting 7am to 7pm on both days. Waiting for them now to make a part cash settlement of not even the full amount.”

Helpful Report

Posted 6 years ago

“Really unprofessional (rather cheating) on part of their boiler repair guys (preferred management). The boiler is only 5 years old and they made the wrong diagnosis. I had to pay for access. The problem reappeared due to the wrong diagnosis. At first, they said they would have to change the pump but later they said it's beyond the economic repair. A new story every time I call them. Useless insurrance.”

Helpful Report

Posted 7 years ago

“I just think for a small job it took around 2 weeks to get resolved, which involved numerous phone calls and 3 visits. I’ve been with domestic and general and their service compared to yours is more professional. Once my insurance is up for renewal I will be going back to d&g”

Helpful Report

Posted 7 years ago

I apologise for the delays and inconvenience you experienced. Your claim was approved on 11/03/2019 and an engineer was immediately booked. The engineer visited your property on 13/03/2019 and repaired your fridge, however upon talking to the customer on a follow up call, the ice maker was still broken. The engineer attended your property again but unfortunately new parts were required which caused the delay. As soon as the parts arrived the engineer visited your property to finish the job. It appears the only slight delay was waiting for parts and the engineer not fixing the ice maker on the initial visit.

Posted 7 years ago

“I pay for smart cover everymonth have contacted about a faulty product still no responce”

Helpful Report

Posted 7 years ago

Dear Miss Sillince. I apologise for the problem you have experienced and am currently looking into the reasons why this has occurred. We take customer complaints very seriously and our Customer Services Department will contact you very soon.

Posted 7 years ago

“I called to book in for a new repair and was told I would receive a call back to book the repair. I waited over a week and called Smart Cover yo query this. I was told that the repair had been done when it had not and I had not heard anything back to book the repair either. I am now awaiting a call back again from Smart Cover regarding this repair. Which still has not been done.”

Helpful Report

Posted 7 years ago

Dear Miss Kuser I have reviewed this and I am aware of the problem you encountered. We sent the job to the manufacturer but there was an administration error which led to them providing an update on the wrong case. Unfortunately the confusion escalated and you were misinformed. I apologise profusely for the problem you encountered. Regards, Smart-Cover Customer Services.

Posted 7 years ago

“Policy taken out for boiler cover etc 01/02/19 , have received no confirmation (email or post) despite 2 phone calls assuring me that "will get it to me immediately" .I need policy /documents confirmation a.s.a.p. Mr.M.Cox 02920211035 P/Code CF3 3JY.”

Helpful Report

Posted 7 years ago

Dear Mr Cox, I apologise profusely for this. I have forwarded your email to our head of Customer Services. I hope we can sort this out for you as soon as possible.

Posted 7 years ago

“The web site did not work properly and the annual fee (£139) was taken out of my bank account prior to any confirmation that you were willing to provide the service to me. Took me 2 phone calls to resolve and your response to the phone calls was in both cases "we'll get someone to call you back". You have not yet provided any physical (boiler service) assistance to me as yet but I do hope this will be more effective/efficient than your website and call handling services.”

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Posted 7 years ago

I'm sorry to hear you experienced problems with the website. The site was recently re-designed and we did experience some minor teething problems. It is now fully functioning.

Posted 7 years ago

“I cancelled my direct debit.i don't won't insurance with you”

Helpful Report

Posted 7 years ago

“I completed the application form some time ago and Ive heard nothing back from them despite sending several emails to check if im covered or not!!”

Helpful Report

Posted 7 years ago

Dear Mrs Metcalf. I'm very sorry to hear you have experienced difficulties. I will ensure you are contacted immediately. Regards, Customer Services Dept.

Posted 7 years ago

Smart Cover Insurance is rated 4.5 based on 728 reviews