Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd, Citibase, 42 – 44 Clarendon Road, Watford, Hertfordshire
Rating: 4.50

4.5 Rating 728 Reviews

89 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Info

About Smart Cover Insurance:

Smart Cover Insurance, provides appliance insurance for TV's, Satellite, Kitchen appliances, Gadgets' and Mobile phones.

Visit Website

Phone:

03333 449 559

Email:

enquiries@smart-cover.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd,
Citibase, 42 – 44 Clarendon Road,
Watford
Hertfordshire
WD17 1JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“poor - please check the small print, I requested a service with no excess, however, when I received the documents, it states £50 excess. I have subsequently cancelled the policy.”

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Posted 7 years ago

“Applied for white goods insurance 5 appliances cost of £24 pcm roughly! Never heard back!”

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Posted 7 years ago

Hi. I'm sorry that you're unhappy with our service. Please feel free to contact us to explain any problem you experienced. We will always do our utmost to sort out any problems.we attempt to contact you on several occasions, as all our online application must be verbally verified before going to our underwriters for approval.

Posted 7 years ago

“It was nice talking to Mr.Kevin who explained the policy in detailed and assisted to chose the right appliances to be covered. It was easy and straight forward to sign up but hard if any claims. Loads of things to be submitted unlike the sign up. I would not recommend this cover.”

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Posted 8 years ago

“When I went to make a claim, i was told there was a 28 day after taking out policy, where I would have to pay a excess of £250. I cancelled my policy and was advised a refund would be issued. THAT WAS 3 MONTHS AGO!!! I am still waiting. I have spoken to numerous customer services who have told me, repeatedly, the refund it with finance, and even sent letters in but still no refund. Disgusting service, a company I would NEVER recommend”

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Posted 8 years ago

“Rubbish, try to con you! Tell you one thing and when it comes to it they tell you something else”

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Posted 8 years ago

Dear Customer, Our policy doesn't cover existing faults and there will be an excess fee if you make a claim with in the cooling off period. we enforce this policy in order to avoid fraudulent claims and keep the policy premium competitive enough to our customers. Please contact us immediately if you are dissatisfied with any other reasons , as we always take consumers complaints very seriously and we would like to have an opportunity to address your issue.

Posted 8 years ago

Hi. I'm sorry that you're unhappy with our service. Please feel free to contact us to explain any problem you experienced. We will always do our utmost to sort out any problems.

Posted 8 years ago

“Still waiting for my insurance policy”

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Posted 8 years ago

I'm very sorry that you have experienced a delay in receiving your policy documents. I will ensure this is rectified immediately.

Posted 8 years ago

“Absolute joke of a service! They say they will call you back but never do!! When you call them to lodge a complaint they say all managers are in a meeting and cannot be interrupted. Staff have no customer service skills whatsoever.”

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Posted 8 years ago

I'm sorry you experienced difficulties. It appears that you reported a leak under the bath. The plumber went to the job and found that the issue had already been resolved. The bath required a new washer and was only leaking when the bath was full. This would not have been covered.

Posted 7 years ago

“They aren’t completely lying when selling the insurance to you do not take insurance from smart cover I will take them to the media very bad”

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Posted 8 years ago

“I made a claim for my Panasonic TV which I paid over £600 for the TV. When I made the claim i was told the will offer me like for like but they offered me Hitachi TV which is less Than £400 and i refused it, they later offered me Logik TV 49inch which my TV was 50inch. They came back to me to offered 55inch Logik TV and asked me to pay extra £141.50 and i said to them i cannot pay any extra money. Now they have offered me 50inch Panasonic TV and asking me to pay extra £500. I am very disappointed and frustrated with their service. If i am allow to claim up to £500 which i have given the model numbers which they are less than £500 but they are refusing to offer those TVs. They still want to give me those Hitachi and Logik TV. Please do watch out for them. Their customers service experience is fantastic but when you are claim its horrible.”

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Posted 8 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 8 years ago

“Nobody rings back and problems not addressed when put to the staff”

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Posted 8 years ago

Apologies for any inconvenience caused Mr Daly. I can assure you that we are investigating your concerns. Regards, Smart-Cover Customer Services.

Posted 8 years ago

“Absolutely disgusting service. Poor communication they will try anything not to come out and repair! Never will I use them again”

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Posted 8 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 8 years ago

“I insured my fridge freezer with Smart cover. After few months it broke down. I called costumer service and they asked me to submit the photos and serial number and proof of purchase. I submitted everything expect the proof of purchase because I could not find it. I called up and they told me to get a bank statement. I provided with a bank statement where it shows clearly that I purchased it from Comet. After two weeks of chasing they told me after that the bank statement is not good enough because it doesn't show what product was bought. I told them that Comet went on liquidation and I can get any more prove. they told me they can not send someone to fix the fridge. I asked them for a full refund as they not providing me with the service that I paid and they told me they need to keep £15.00 of admin fees. I am very disappointed and frustrated with their service.”

Helpful Report

Posted 8 years ago

We do apologise that you have not received the service you expected but our Customer Services team have a process which has been implemented by senior management and which they must adhere to. Unfortunately, these procedures mean that we were unable to process your claim as you were unable to provide the required documentation.

Posted 8 years ago

“Send proof of documents by Post eight days ago. Called yesterday they said not received the letter. But it'sfirst class mail. Send emails no response”

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Posted 8 years ago

Dear Madam, We apologise that there was a slight delay in receiving your documentation but we were unable to proceed until this was received by our customer services team. On the 8th of September 2017 we did contact you to inform you that we require further information to proceed with your claim, which has not been received. Please do forward the information requested as soon as possible and we will proceed with your claim. Thanks

Posted 8 years ago

“I paid insurance for my TV for years, when my TV finally gave up, i had no number to call. I then cancelled my Direct debit, to get a phone call next day and asked id i wanted to reinstated. As i have a disabled sister i had to get tv out as i have no space to keep it. I was then told i wasn't entitled to anything, so i will never take insurance out again.”

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Posted 9 years ago

Smart Cover Insurance is rated 4.5 based on 728 reviews