Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, Watford
Rating: 4.36

4.4 Rating 706 Reviews

86 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Metrics

Info

4.4

Based on 706 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Smart Cover Insurance:

Smart Cover Insurance, provides appliance insurance for TV's, Satellite, Kitchen appliances, Gadgets' and Mobile phones.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a complaint I was introduced to Mark and he was very good with his approach to my complaint and I am now happy with the conclusion”

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Posted 2 years ago

“Good cover”

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Posted 3 years ago

“Only marked down due to lack of communication between Smart Cover and myself”

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Posted 4 years ago

“On the online form I ticked the boxes for being contacted by : Email. SMS. Post. I did not tick the contact by phone. A few hours later an employee of yours rang and tried to sell us more insurance cover in a persistent manner.”

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Posted 5 years ago

“good experience albeit the engineer forgot to visit the first time but eventually came a week later”

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Posted 5 years ago

Dear sir. I apologise for the problem you experienced with the engineer. We will investigate what happened in this instance.

Posted 5 years ago

“After signing up a week ago, I’m yet to receive me documents?”

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Posted 5 years ago

Dear Mr Kirkman. I will look into this and get back to you. I apologise for any inconvenience this may have caused. Regards, Simon.

Posted 5 years ago

Dear Mr Kirkman. I have contacted Customer Services who tell me they will get your policy off to you via post first thing tomorrow morning. Apologies again for the delay. Regards, Simon

Posted 5 years ago

“Actual cover seems fine”

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Posted 5 years ago

“Only 3 out of 5 because I have only just taken out the cover and have no experience on the quality of the service. Customer service when taking out the plan was excellent and significantly cheaper than previous supplier. Hope for best but time will tell”

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Posted 5 years ago

“I still haven’t been received my cover policy yet it’s been now 10 days I call them twice they say some one will in touch with me I’m still waiting.”

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Posted 5 years ago

Dear Miss Isse. I'm sorry to hear you have experienced problems receiving your policy. I have contacted Customer Services in an attempt to sort the problem out. Regards, Simon

Posted 5 years ago

Hi. Could you please email us with your details at enquiries@smart-cover.co.uk as we cannot find any record of you being a customer of Smart-Cover. Thank you.

Posted 5 years ago

“I can't really review the service other than with my initial contact, Pravin, who was both professional and courteous. As for the service itself, I've just signed up, so I'll have to reserve judgemnt”

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Posted 5 years ago

“Spoke with Pevan one of you operators he was very polite and understood his work was not falsed to purchase extra cover which was explained to me”

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Posted 5 years ago

“Straight forward to apply and guaranteed no increase in premium. Just had my old tv replaced by a new one although in had to pay delivery charges. Same tv was on free delivery from Currys.”

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Posted 5 years ago

“I work as client services Manager and was disappointed not to receive any confirmation email of my application for 5 days, whilst full payment was made at the time of purchase. Eventually I was emailed the cover certificate, requesting a verification email with pictures of my insured product, which I emailed instantly. It’s the second day without any acknowledgement. I am wondering if I have made a mistake by opting with Smart Cover.”

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Posted 5 years ago

“Very polite and helpful over phone.”

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Posted 5 years ago

“I have only just taken out a policy with smart insurance. It is difficult to say how happy I am because I have had no direct dealings with the customer service team. I think if I ever need to make a claim will be the time I should review my experience. I have only rated 3 stars for that reason.”

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Posted 5 years ago

“Just received excellent telephone service from Smart Cover. Brilliant price. May transfer all my policies to them if they live up to expectations. Unable to grade them above a 3 star as I have yet to experience their technical support. I’m a little concerned after reading some very negative reviews which I didn’t read until after I paid in full. Said they have been around for 15yrs yet their reviews only go back 1 year. Let’s hope I won’t be disappointed. Watch this space.”

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Posted 6 years ago

“It covers what we need covered. The request in this survey arrived days before the documentation, so impossible to comment earlier. Purchase of cover quite easy, other than for the inordinate background noise behind the agent - don't you have any sound-deadening in your offices? Of course, being so new to Smart-Cover, we have no experience of making any form of claim, and that will be the time when a sensible evaluation can be made.”

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Posted 6 years ago

I'm sorry to hear about the problem you had with the background noise in the office. I have passed your comments on to the directors. This is something we will certainly look into. Thank you for making us aware of the problem.

Posted 6 years ago

“The Smart Cover chap was very polite and helpful this morning.”

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Posted 6 years ago

“I have only just signed up to this cover and so its impossible to give a rating on how the insurance performs when needed. The review should really be how easy it was to sign up and that was very easy. Maybe a review on how the insurance performs if the event of a crisis comes along when the insurance is used”

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Posted 6 years ago

“Well got call back on day 3 not too bad I suppose,the lady was very nice and apologised with full explanation,also kindly gave me a free month which is a great gesture x”

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Posted 6 years ago

Smart Cover Insurance is rated 4.4 based on 706 reviews