Slim's Detailing Reviews

Name: Slim's Detailing
Address: Unit 2 Baird Road, ,, Enfield
Rating: 4.82

4.8 Rating 9,467 Reviews

96 %

of reviewers recommend Slim's Detailing

4.8

Based on 9,467 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

$Read Slim\'s Detailing Reviews$

About Slim's Detailing:

Meticulous Car Care & Detailing Products Since 1957. Stocking more than 40 brands (Including, Koch-Chemie, CARPRO, Rupes, Bilt Hamber, Autoglym, Auto Finesse, Chemical Guys, Gtechniq, Malco and many more) & over 2,000 products.

Visit Website

Phone:

0333 222 9944

Email:

marketing@slimsdetailing.co.uk

Location:

Unit 2 Baird Road, ,
Enfield
EN1 1SJ

Write Your review

Tell us how Slim's Detailing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Slim's Detailing 5 star review on 20th August 2026

James Moody

Slim's Detailing 5 star review on 26th May 2025

Stephen Chamberlain

Slim's Detailing 5 star review on 25th May 2025

Robert Sheldon

259

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a regular customer of slims for years now and would never go anywhere else the service is outstanding. however I decided to place a large order to get a car ready for a full detail for a show. first of the website was incredibly slow and impossible to use, I then did not receive the correct amount of award points stated on my receipt and was fobbed off with a reply that made no sense. I also received no trigger heads for items that should have come with them leaving me unable to use the products. this is the first time slims have let me down and I am very disappointed after spending a decent amount of money for someone who does it casually.”

Helpful Report

Posted 7 years ago

“I cannot leave a review at this time as i purchased an item from you i had paid extra for next day delivery . Unfortunately this is now 4 days later after i had to rearrange the delivery. I was not given NOR offered a time slot / delivery day. After i called the courier i was told it will be out for delivery on Monday at some point , i am now forced to stay in the house ALL DAY to wait . I was not asked if i could sign electronically for it / leave it with a neighbour, or in a safe place of my choice.. So as stated 🤷🏻 i cannot review that which i have NOT received...”

Helpful Report

Posted 7 years ago

“got an expensive product which is almost expired. Seller slow in responding. Will have to rely on pay pal eventually.”

Helpful Report

Posted 7 years ago

$Read Slim\'s Detailing Reviews$

Hi, We replied to your message the next day requesting a photo of the product and expiration date. As we said, If you could please send this over to us and you have an older kit we'll arrange a replacement for you straight away. Much Love, Slim's.

Posted 7 years ago

“Did not receive products next day as stated on website. When they arrived days late, called to find out why, was offered no explanation or even apology. Terrible company with terrible customer service - would never use again.”

Helpful Report

Posted 7 years ago

“Payed for next delivery for an order of 3 items. One item was delivered and thats only because that came from one of your distribution depots 10mins from my house. And 5 days later still waiting for the rest of my order. Was left a voicemail by you to say they attempted delivery. But no card was left so how am I ment to know where to collect my order from. Really not happy.”

Helpful Report

Posted 7 years ago

“They write in the FAQ, that they process VAT refunds in 48 hours. After 2 weeks it is still not processed. They also won't answer emails regarding this issue. (I've missed an item from my order. I've sent an email, asking to add it, it was 29 minutes after the original order. They have answered after 3 days, that it is already shipped...)”

Helpful Report

Posted 7 years ago

“Was very disappointed with my order, purchased a bottle of Carpro Hydro2 Foam by next day delivery, more than 12 days later still nothing. Opened a case with paypal to try to get it delivered, but instead I got refunded. Customer service said that the price on their website was wrong so that is why they didn't deliver.”

Helpful Report

Posted 7 years ago

“The customer service is execrable”

Helpful Report

Posted 7 years ago

“Was very disappointed with my order, firstly my order came in a reused chemical guys box, it was ripped and one of the bucket dolly’s legs wit sticking out and had suffered some damage. secondly the Bilt Hamber foam 5l was crushed, my buckanizer was not in the packaging but rather opened and the packaging folded away on the other side. It’s a fame as I was really looking forward to my order. But I got good customer service hence the 1/5.”

Helpful Report

Posted 7 years ago

“If there was a 0 star I would have selected it... Awful experience with a simple delivery of a bucket and guard and yet it must have been my issue since we were supposedly not in and the courier must have left a delivery attempt card..neither of which happened!! Instead I had to go and order online for next day delivery but guess what...I got it on time and as promised!! As per Detailingworld...listen to your feedback or your business will be damaged!!”

Helpful Report

Posted 7 years ago

“I Purchased my Order from Slims Detailing on Friday 7th December- i purchased my products and paid for next day delivery- after completing this purchase, i checked that there business was shut over the weekend- and also missing the cut off time for the order to be dispatch that day for delivery on Saturday. I was very annoyed with this as i have paid for the next day delivery option, and therefore not receiving the service that i had paid for, i them got in contact with the business via both types of communication form email to facebook chat, where i was speaking with a guy who would put in some items to the value of the shipping fee, i therefore was still awaiting my order to be completed on Monday after being told it would be completed within the morning shift and be dispatched, Tuesday morning came where it said my parcel was completed and ready for delivery- i received my purchase on Tuesday evening 17.00GMT- When i opened the box there wasn't nothing in it other that the product i had ordered, no items for repaying me in the shipping fees, was very very disappointed after being told they would resolve my shipping issue, I would like it if i receive some information on why my items that you would repay me for shipping where never put into my order and i would like the shipping payment repaid to my account of some products sent out to my address of the vale of shipping fee, Very Unhappy Customer!!!”

Helpful Report

Posted 7 years ago

“I'm not happy I'm very disappointed, I brought a bucket with grit gaurd that come with it but the grit gaurds don't fit. I mean why would you sell an item with grit guards that don't fit? But customer service told me that there are other expensive grit gaurds I can buy but then why would you include a grit gaurd with the bucket in the first place if it doesn't fit. Slim detail I am very disappointed with you.”

Helpful Report

Posted 7 years ago

“Ordered 2 clay bars, only 1 came.”

Helpful Report

Posted 7 years ago

“Poor service. Ordered close to 1K worth of products of slims. After hearing about slims and there products I thought I would give it a try and invest in your products as your brand and reviews are very good. I did not receive anywhere near the treatment I expected! I ordered on a bank holiday paid for delivery the next day £22 pound fair enough I couldn't get it the next day after receiving my delivery money back this is fair. What I cannot accept is waiting nearly a week to get all of my products. Being told I would receive them one day, then waiting in my house. and not even having a courtesy call to tell me it wasn't coming. This is the start of the service. I happily get compensated and receive some free goodies for my trouble again. Fair enough. Then... I ordered one more item to top my itinerary off. A red cart, next day delivery paid for, arriving before 12 clock. To not receive my tool cart, by 12 then ring up and be told the delivery driver was going to deliver it. On his way home as "he lives round the corner from me" then still not get my package on time. Terrible service. Expected better. There's even a couple more detailing products I need to pick up. Hesitant to come back to slims. Anything you can do to change that ? Kind regards Bradley”

Helpful Report

Posted 7 years ago

“Contacted Slims multiple times (think it was 4 in total over 3 weeks) regarding my unhappiness with one of their products. I bought a bag and did not believe it was fit for purpose, was told to return at my own cost even though this would cost half the bag as it is a large item. Was told I would get a call back each time but didn't. Didn't seem to get a straight answer and dragged on. Eventually got a nothing we can do answer. Not very happy with the service at all and wont be returning.”

Helpful Report

Posted 7 years ago

“As a trade member, I was supposed to receive a "t shirt and other goodies" with my first order. I wrote in the comments section in my first order my size but when I received the package there wasnt a t shirt. Not very professional...”

Helpful Report

Posted 8 years ago

“Well, To be honest in my own CUSTOMER opinion. Please! Please! Will you be so kind and find a completely different firm to give your money to these bunch of complete well failed JOKERS!!!! That will rip you off,give you false information has no charisma, To tell you the truth 24 hour delivery ? Well mine took 48!!! Emailed them to tell them that i hadn't received my item. Guess what NO REPLY!!!! No E MAIL BACK. CHOPPERS. (JOKERS). Phoned them next dat to get some reprobate, thick, monkey. Who is incompetent to open a can of tuna who can't even speak (MUTTERING STUTTERING!!!!) May be this guy is on bonus not to relieve that he docent get any due to his pig sick muggy attitude that was drawn up in the dark ages. To be honest I'm not into smoking pot but this guy is some what on another planet. Have mercy (MONKEY).. Any how,Any way... No doubt this will be deleted as this company is terrible... Goodnight.. Turn the the light out and lock your door as i can't honestly see your company getting more sells with terrible service from SLIMS. SHOCKING!!!!! Even your mother would be disappointed.... HAPPY DAYS ON MY PART THAT I WONT BE USING YOU GUYS AGAIN... AS I HAVE FOUND A BETTER COMPANY TO DEAL WITH.............................................HAPPY DAYS..”

Helpful Report

Posted 8 years ago

$Read Slim\'s Detailing Reviews$

As stated many times throughout the site, the order deadline for next day delivery is 3pm, your order was placed after this time. This was explained to you by our Customer Service member when you contacted us. We’re happy you have found another company to meet your requirements, hopefully you will not feel the need to swear or use foul language towards any of their hard working team members who are simply trying to assist you.

Posted 8 years ago

“Good afternoon Slims I am sat twiddling my fingers instead of cleaning my two cars. Ordered Wednesday, now Saturday. Called you yesterday to be told my delivery had been returned and would be with me today. Not happy and considering cancelling the order altogether.”

Helpful Report

Posted 8 years ago

“Auto glym 5ltr tar remover arrived Box it came in was undamaged however contents the 5ltr tin was badly damaged at bottom and had leaked everywhere it was in a sealed bag so was clearly known when packaged The sealed bag was full of the tar remover liquid Received an email after my complaint to photograph damaged tin unfortunately not able to do as was thrown out saved some of the tar remover by decanting into a spray bottle Really not impressed clearly done when packed as exterior box had no damage”

Helpful Report

Posted 8 years ago

“I still haven’t received my order 7 days later.”

Helpful Report

Posted 8 years ago

Slim's Detailing is rated 4.8 based on 9,467 reviews