1. The registration procedure is torturous. 2. No matter how I try I cannot change the password you have given me. 3. I wasn't impressed with the attitude of the person I spoke to about the password issue. 4. You say I will receive an email regarding delivery window...I did not. On the plus side, ordering was easy and the products are good. The thing is, I can get these products in many, many places so why would I come back to you? First order, probably the last. Such a shame because my initial contact via email about one of your products (the stool) was very genial and informative.