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Sleeps12.com Reviews

4.9 Rating 1,008 Reviews

99 %

of reviewers recommend Sleeps12.com

Company Reviews

Product Reviews

4.9

Based on 1,008 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sleeps12.com:

We work hard at Sleeps 12 to make sure your stay is the best ever. Come and spend time at our beautiful big cottages and houses; perfect for large group holidays, celebrations, hen weekends and corporate team building breaks or hospitality.

It’s all about having a relaxing time in gorgeous surroundings – time to unwind, to be together and make wonderful memories. Our big holiday houses aren’t just places to stay, they’re places to enjoy.

Visit Website

Phone:

01823 665500

Sleeps12.com 5 star review on 23rd April 2024

Sleeps12.com 5 star review on 23rd April 2024

Sleeps12.com 5 star review on 23rd April 2024

Sleeps12.com 5 star review on 23rd April 2024

Sleeps12.com 5 star review on 23rd April 2024

Sleeps12.com 5 star review on 23rd April 2024

Sleeps12.com 5 star review on 23rd April 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Sleeps 12 to have a very decent selection of large properties at really competitive prices. Having booked my property in Somerset, on arrival I found the photo gallery of the property that I used when deciding on the house was accurate. If I was to have one minor moan, it's the near 2 weeks it can take to get your security deposit credited back to your account. Other than that, I have no problem recommending Sleeps 12 for your large property holiday needs.”

Posted 2 weeks ago

Thank you for your review and are happy with the Sleeps12 service, In regards to your Security Deposit the feedback is much appreciated.

Posted 2 weeks ago

“Very good admin. Just would prefer a hold to be put on a card for the damage deposit rather than £500 actually taken.”

Posted 3 weeks ago

Hi Sarah Thank you for taking the time to leave valid feedback.

Posted 2 weeks ago

“The house was beautiful presented and everything we needed was there including, dishwasher tabs, toilet rolls at other properties we had to take with us. Swimming pool was great and very well kept, and nothing was to much trouble when we met the owners on arrival”

Posted 1 month ago

Glad to hear you all enjoyed your stay.

Posted 4 weeks ago

“2nd time I’ve used sleeps 12 totally satisfied lovely accommodations for hire good communication definitely recommend”

Posted 2 months ago

Lovely review thankyou from the Sleeps12 team.

Posted 1 month ago

“Useful contact for larger bookings. My queries were dealt with promptly. However I had repetitive messages over a simple request which were not necessary. I am also unhappy that the full security deposit was taken and held on to over quite a long time. Normally this a a pre authorized amount but Sleeps12 took it in full. For this reason I am unlikely to use the site again.”

Posted 3 months ago

Natalie Thank you for taking the time to leave feedback. Your input is invaluable as it allows us to continuously improve our services.

Posted 2 months ago

“Everything was very straight forward from beginning to end and everyone I spoke to was very helpful. Had I needed to cancel or change booking possibly things would have been different. As it was, a wonderful weekend, very well organised, and property exceeded our expectations. Security deposit was returned promptly.”

Posted 5 months ago

Thank you for taking the time to leave us a great review. We look forward to accommodating you in the future.

Posted 5 months ago

“easy website, lots of rules suggest you read them all before booking, all went ok for me”

Posted 8 months ago

Thank you Robert for taking the time to leave us a review.

Posted 7 months ago

“It is a beautiful place to spend time with family and friends the place is well organised and it’s set in a beautiful location.we really enjoyed our stay”

Posted 8 months ago

Hi Shab Sounds like you all had a lovely time which is always good to hear.

Posted 7 months ago

“Lovely spot just right to celebrate my 80th with three generations”

Posted 9 months ago

Roger, I am glad you all had a lovely time.

Posted 8 months ago

“Garden Court was an amazing property where our family had a fab break last week. The property is lovely and felt very homely. We all enjoyed our stay especially the beautiful garden, plenty of space to have a game of football or cricket. The swimming pool in its own building was heated, the only issue was the depth, unfortunately with young children they couldn't stand up and it fell away to 8 feet rather sharply. This didn't stop us using the pool but would have preferred it to have been all one depth. No issue with sleeps12, in fact the fuse had tripped in the kitchen and Jake had to be called, he came over quite quickly and sorted out the problem, he was concerned as to how long the electricity had been out which actually wasn't that long. We would definitely recommend Garden Court for a family get away.”

Posted 9 months ago

Hi Fran Thank you for taking the time to leave a review. It is nice to hear you all enjoyed your stay.

Posted 8 months ago

“Plenty of space and everything we required was available in one of the drawers or cupboards. Location was perfect for visiting the beaches, pool was very nice and the children loved it. Only negative there was no sand pit as shown in the photo and cabins are very close together and was noisy at times from the adjoining neighbours.”

Posted 9 months ago

Thank you for taking the time to write a review. Your feedback is much appreciated.

Posted 9 months ago

“Although i think Sleeps12 is a very good service, the only complaint i have is the time it takes to redeem the damage deposit that is required on bookings, surely the money should be transferred back to the customer the day after leaving the property after all the property is prepared for the next customer the day they leave. The longer it takes to get it back, the chances of Sleeps12 missing out on a booking get more likely.”

Posted 10 months ago

Hi Les We really appreciate customer feedback this will all be taken on board. This will help us provide a more efficient service for future guests.

Posted 10 months ago

“Handled our holiday competently with good communication”

Posted 11 months ago

Thank you for the great feedback always much appreciated,

Posted 11 months ago

“I thought sleep 12 were very efficient and I would use them again”

Posted 11 months ago

Hi Angela Thank you for your lovely feedback. We look forward to accommodating you in the future.

Posted 11 months ago

“Very good would use them again . Keeps you updated from booking , staying and refunding deposit”

Posted 1 year ago

Thank you for your review. We are glad you enjoyed your stay and your experience with Sleeps12.

Posted 1 year ago

“You were very helpful apart from one issue about owner and how many dogs we were allowed and as it was over the Christmas and New Year period communication was made more difficult. Overall a very positive experience and the house we stayed in was perfect”

Posted 1 year ago

Thank you for taking the time to leave feedback. We're glad you had a positive experience whilst staying at one of our properties. We do apologise that the bank holidays meant communication wasn't as seamless as usual.

Posted 1 year ago

“FUZZY ORCHARD Second time we've stayed and we really love the property. However we found the BBQ hut unusable due to smoke build up despite trying all possible ways to sort it. I actually think that the chimney design is incorrect as it has a dead surrounding the gathering around the hood where smoke literally billows out and makes the hut both unsafe and unusable. The Price does include a premium for the hut so we are disappointed about this. I understand from another person that the same problem exists at Ham Bottom although this was disputed by the owner when it was raised.”

Posted 1 year ago

Thank you for taking the time to leave feedback, and we're glad you enjoyed your stay at Fuzzy Orchard. We have been in contact with the owner regarding your issues with the BBQ hut, and appreciate you highlighting this to us. We do hope to see you again soon.

Posted 1 year ago

“Friendly and helpful service on the phone. The Sleeps12 on-line booking system seemed to operate efficiently but then we became confused by queries made of some odd notes that appeared on our booking record that had no relevance and had not been entered by us. There was a period of some concern when we were notified of an organization change and then a change back again to Sleeps12. The property rented, Garden Court, was ideal for our family get-together with great facilities. Unfortunately, it is no longer dog friendly or we would book it again.”

Posted 1 year ago

We really appreciate you taking the time to share your experience. We're glad to hear you had a mostly positive experience with us despite the changes that occurred which resulted in a few teething problems. We do hope we see you again!

Posted 1 year ago

“An attractive spacious house set in beautiful scenery. Our family holiday consisted of three generations, ages ranging from 4 to 68, who were fully entertained on the site and did not leave for the four days we were there. We were lucky to stay during one of the hottest weeks of August and the swimming pool was in constant use. The addition of table tennis and the cinema in the newly converted barn was very popular. An excellent location for a family holiday. Also good for dog walking!”

Posted 1 year ago

It's so nice to hear you had a great time away. Thank you for taking the time to leave a review.

Posted 1 year ago

“Very easy and straight forward booking and straight forward with deposit refund. I would also like to say they are care a lot about there customer service and they do follow up with complaints which is rare these days Would highly recommend”

Posted 1 year ago

Thank you for your feedback, we really appreciate it.

Posted 1 year ago

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Sleeps12.com is rated 4.9 based on 1,008 reviews