Sleeps12.com Reviews

4.93 Rating 302 Reviews
99 %
of reviewers recommend Sleeps12.com
Merchant Metrics
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
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About Sleeps12.com:

We work hard at Sleeps 12 to make sure your stay is the best ever. Come and spend time at our beautiful big cottages and houses; perfect for large group holidays, celebrations, hen weekends and corporate team building breaks or hospitality.

It’s all about having a relaxing time in gorgeous surroundings – time to unwind, to be together and make wonderful memories. Our big holiday houses aren’t just places to stay, they’re places to enjoy.

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01823 665500

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We have used Sleeps 12 on seven occasions as venues for our annual family holiday (ages 3 to 75) and are already booked for 2020. Every aspect of dealing with this company including the standard of the accommodation and the facilities provided are of the highest standard and quality. What is also evident is the company does not sit back on its laurels but continues to invest in and improve its properties. Highly recommended.
Thank you for taking the time to leave this wonderful feedback, we do love it when our guests return year on year.
Property layout worked very well for our group and we all had a good weekend. However, house could have been cleaner. Windows were dirty, there were pockets of dust in places. Blind in downstairs bedroom was broken and was being held up by what looked like a bra strap. One of our party suffered a stroke 5 months before our stay but we were told we would have to pay the entire balance in the event that we had to cancel (unless they could re-sell the booking). Our party member subsequently passed away and I requested 2 weeks grace to pay the balance, which was granted, but we still received automated messages chasing the balance. We removed the the said person from our guest list and some time later we got a rather upsetting message stating that there was a discrepancy with our guest numbers. I complained and was told this would be rectified only to receive the same message a week or so later. Shortly before our stay we were surprised with a £200 charge for two extra beds. The website floorplan states that optional extra beds can be added as a chargeable extra once you have made a booking. As we had originally booked for 14 and the property sleeps 14 if you use the extra beds we naturally assumed this cost had already been factored in. Unfortunately it hadn’t and there was certainly no flexibility fromSleeps 12 staff. All in all a rather unsatisfactory booking process and it is unlikely that we will use Sleeps 12 again.
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We were so sorry to hear about your loss and it was upsetting that you had not taken out any insurance. We do try to give as much information as possible to our guests and the floor plans do clearly show the 12 beds, with the 2 extra in red as chargeable extras. It was unfortunately that there was clearly a misunderstanding as to who was responsible for adding these.
Beautiful location overlooking the fields Beautiful heated pool which along with the views and Location was the highlight of of the whole cottage. House itself was grand but dated and in need of desperate attention. Bathrooms had no space to put toiletries, door handles loose, some light switches not working. One working washing machine which leaked when we used it. Issues with a immersion heater meant we had no running hot water for one afternoon. The owner was very quick to come out and did everything to resolve the issue. Overall a pleasant stay but very over priced for what if was worth.
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Hi, It has taken me some time to reply to this review. We have holidayed in houses as a family of 12 for many years but we have never come across an owner like Barry Fitzpatrick. He was very helpful before the holiday with several messages about dos and donts. When we arrived we were surprised to find endless notices on what not to do. Sadly no book as in most properties telling guests where local amenities could be found. The house was fine until on the 3rd day, water in one of the bathrooms stopped working. I politely messaged Barry to tell him and his response was ‘You must be using an awful lot of hot water’. We ignored this and eventually the problem righted itself. Later in the day, I received another message saying quote-‘Does the presence of 2 camper vans mean that you have more than the designated number of people staying and using the facilities (including the showers)? I have to say I was furious. 2 of our children have camper vans as their only vehicle.. One of the ‘rules’ states people MUST shower with Soap before using the hot tub.. It appeared it was also acceptable for Barry and his wife to come and inspect the Hot tub and water the garden the day before we were due to leave. Why this couldn’t have been done on changeover day - I don’t know. This made us all feel very uncomfortable and we would certainly not ever want to stay in this property again.
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Hello Jan, I am so sorry that on this occasion you felt the owner was over attentive and a little protective of his property. It is necessary for owners to regularly check hot tubs during a week long stay, however notification of this should have been given. I have arranged a meeting with the owner to see if we can look at better managing these concerns.
Sleeps12.com is rated 4.93 based on 302 reviews