Sleeps12.com Reviews

Name: Sleeps12.com
Rating: 4.91

4.9 Rating 1,005 Reviews

99 %

of reviewers recommend Sleeps12.com

4.9

Based on 1,005 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sleeps12.com:

We work hard at Sleeps 12 to make sure your stay is the best ever. Come and spend time at our beautiful big cottages and houses; perfect for large group holidays, celebrations, hen weekends and corporate team building breaks or hospitality.

It’s all about having a relaxing time in gorgeous surroundings – time to unwind, to be together and make wonderful memories. Our big holiday houses aren’t just places to stay, they’re places to enjoy.

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Phone:

01823 665500

Sleeps12.com 5 star review on 4th April 2024

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At first sight, Fuzzy Orchard appears amazing. However, after just 24 hours reality creeps in. For an elderly person, and some not so old, there were no suitable chairs in the whole house. They were either hard, metallic and painful, or soft, and very difficult to get out of. The beds were clean but squeaked and groaned with every movement, so much so that my daughter and her partner had to sleep in separate rooms so as not to wake the baby. All the mattresses were extremely uncomfortable and by Thursday morning we had had enough and went home early to a comfortable bed. The kitchen appliances were all much too complicated to understand in the short time we had, the ice maker was very noisy, there was a leak in the kitchen ceiling - which meant we couldn't use half the dining table. There were ants in the kitchen which made it difficult for my daughter to sterilise baby bottles and to keep food safe. For me, for the price, it was an extremely disappointing holiday. Comfort is the most essential element for an ideal holiday and at Fuzzy Orchard there was little to be had! Frankly, overpriced, money wasted!”

Helpful Report

Posted 11 months ago

Hi Susan Thank you for taking the time to share your feedback with us regarding the comfort of the chairs and beds in our luxury holiday home. We are sorry to hear that you did not find them as comfortable as expected, as we usually receive positive comments. We appreciate your feedback as it allows us to continuously improve our services and provide the best possible experience for our guests. We hope that this issue did not detract too much from your overall enjoyment of your stay.

Posted 11 months ago

“Generally very good but a little confusion and clarity on certain aspects during experience which resulting in us having to pay more than we expected.”

Helpful Report

Posted 1 year ago

“The house we stayed in was excellent. However, the communication from Sleeps12.com was over-frequent and tiresome at times”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. Unfortunately, we had an issue with our emailing system before your booking took place. This resulted in copious reminders being sent out to a few of our customers and we would like to extend our apologies for this. Please be assured this fault has now been fixed. On another note, we are very pleased to hear you enjoyed your stay and hope to see you again in the future.

Posted 1 year ago

“The Plough at Bradford Leigh was largely fine (comments on it sent elsewhere). We booked last year when choices were very limited and would have preferred a house with pool and rather more leisure facilities. Sleeps12's business model is rather inflexible when it comes to changing the booking to another property: there were loads of cancellations and offers this year which we were unable to take advantage of because (I was told) we would have to risk our booking at The Plough not being transferred to another person and so might finish up paying for both. So although we finished up with a pretty good (actually rather expensive) holiday we felt rather trapped in our first choice. And yes: value for money was not great - we occupied 15 out of 20+ bed spaces, but had to pay for the lot. I expect rather more flexibility and 'fairness' if we are to book again.”

Helpful Report

Posted 2 years ago

Thank you for your review. I’m sorry to hear your choice of property was not a property you originally wanted to book. Looking for a property when there is limited availability is always difficult and has been even more limited with the pandemic causing issues over the last 18 months. We would always advise potential guests to research properties and book well in advance to avoid disappointment, especially if you are looking for a property with a pool and other leisure facilities. I must also point out here at Sleeps 12 we pride ourselves in our customer service and if in any doubt when choosing a property you can call the office where one of the team will be more than happy to help. Although disappointing for yourself and the group, as you felt you could not move from your booked property to take advantage of a special offer or alternative property, your option to move was presented to you and had you wished to move you could have done so. With regards to the price of the property, the price you pay is for the property and not per person. Your choice to book a property that slept 20+ was very simply your choice and I am sure you can appreciate Sleeps 12 are not responsible for this fact. I am sorry you felt we were inflexible and even unfair and I am hopeful that this response will highlight that it was ultimately your decisions that led you to feel frustrated about the situation you found yourself in. As you can see from our other reviews we generally have very happy customers and hope that we can help you find a property that better matches your requirements next time.

Posted 2 years ago

“Although the property was good, however there were some mishaps for example there was no refrigerator (large) as the old broke and the new open was ordered but was unable to deliver before our arrival. Was told to use the new refrigerator will arrive first thing next morning, which it but food for 14 people was hard to store in a tiny under cupboard fridge, the manager sue was great, she was very helpful, we managed to store some food to our neighbouring holiday maker and also sue taken some chilled food home to store. Overall good holiday and experience”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review, I am so pleased they were able to replace the faulty fridge for you the following day and that you had a good holiday.

Posted 3 years ago

“Property layout worked very well for our group and we all had a good weekend. However, house could have been cleaner. Windows were dirty, there were pockets of dust in places. Blind in downstairs bedroom was broken and was being held up by what looked like a bra strap. One of our party suffered a stroke 5 months before our stay but we were told we would have to pay the entire balance in the event that we had to cancel (unless they could re-sell the booking). Our party member subsequently passed away and I requested 2 weeks grace to pay the balance, which was granted, but we still received automated messages chasing the balance. We removed the the said person from our guest list and some time later we got a rather upsetting message stating that there was a discrepancy with our guest numbers. I complained and was told this would be rectified only to receive the same message a week or so later. Shortly before our stay we were surprised with a £200 charge for two extra beds. The website floorplan states that optional extra beds can be added as a chargeable extra once you have made a booking. As we had originally booked for 14 and the property sleeps 14 if you use the extra beds we naturally assumed this cost had already been factored in. Unfortunately it hadn’t and there was certainly no flexibility fromSleeps 12 staff. All in all a rather unsatisfactory booking process and it is unlikely that we will use Sleeps 12 again.”

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Posted 4 years ago

We were so sorry to hear about your loss and it was upsetting that you had not taken out any insurance. We do try to give as much information as possible to our guests and the floor plans do clearly show the 12 beds, with the 2 extra in red as chargeable extras. It was unfortunately that there was clearly a misunderstanding as to who was responsible for adding these.

Posted 4 years ago

“Beautiful location overlooking the fields Beautiful heated pool which along with the views and Location was the highlight of of the whole cottage. House itself was grand but dated and in need of desperate attention. Bathrooms had no space to put toiletries, door handles loose, some light switches not working. One working washing machine which leaked when we used it. Issues with a immersion heater meant we had no running hot water for one afternoon. The owner was very quick to come out and did everything to resolve the issue. Overall a pleasant stay but very over priced for what if was worth.”

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Posted 4 years ago

“Hi, It has taken me some time to reply to this review. We have holidayed in houses as a family of 12 for many years but we have never come across an owner like Barry Fitzpatrick. He was very helpful before the holiday with several messages about dos and donts. When we arrived we were surprised to find endless notices on what not to do. Sadly no book as in most properties telling guests where local amenities could be found. The house was fine until on the 3rd day, water in one of the bathrooms stopped working. I politely messaged Barry to tell him and his response was ‘You must be using an awful lot of hot water’. We ignored this and eventually the problem righted itself. Later in the day, I received another message saying quote-‘Does the presence of 2 camper vans mean that you have more than the designated number of people staying and using the facilities (including the showers)? I have to say I was furious. 2 of our children have camper vans as their only vehicle.. One of the ‘rules’ states people MUST shower with Soap before using the hot tub.. It appeared it was also acceptable for Barry and his wife to come and inspect the Hot tub and water the garden the day before we were due to leave. Why this couldn’t have been done on changeover day - I don’t know. This made us all feel very uncomfortable and we would certainly not ever want to stay in this property again.”

Helpful Report

Posted 4 years ago

Hello Jan, I am so sorry that on this occasion you felt the owner was over attentive and a little protective of his property. It is necessary for owners to regularly check hot tubs during a week long stay, however notification of this should have been given. I have arranged a meeting with the owner to see if we can look at better managing these concerns.

Posted 4 years ago

Sleeps12.com is rated 4.9 based on 1,005 reviews