Sleeps12.com Reviews

4.91 Rating 405 Reviews
99 %
of reviewers recommend Sleeps12.com
Merchant Metrics
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
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About Sleeps12.com:

We work hard at Sleeps 12 to make sure your stay is the best ever. Come and spend time at our beautiful big cottages and houses; perfect for large group holidays, celebrations, hen weekends and corporate team building breaks or hospitality.

It’s all about having a relaxing time in gorgeous surroundings – time to unwind, to be together and make wonderful memories. Our big holiday houses aren’t just places to stay, they’re places to enjoy.

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Phone:

01823 665500

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We have used Sleeps 12 on seven occasions as venues for our annual family holiday (ages 3 to 75) and are already booked for 2020. Every aspect of dealing with this company including the standard of the accommodation and the facilities provided are of the highest standard and quality. What is also evident is the company does not sit back on its laurels but continues to invest in and improve its properties. Highly recommended.
Thank you for taking the time to leave this wonderful feedback, we do love it when our guests return year on year.
I have to say I have rarely if ever been treated in such a shoddy or dishonest way. To hold clients liable for the full cost even 6 months in advance is draconian and not in line with industry norms. Not only that, the provisional “offer,” in writing, of a date change was abruptly withdrawn just a week later with no explanation. We are seasoned large group rental clients and let out property ourselves ( please note all *our* clients have been given the choice of dates in 2021 at no additional cost). Very badly played, Sleeps12.com. Not the way I wanted to remember a unique family occasion.
1 Helpful Report
At sleeps12 we are actively trying to accommodate those with bookings in April and May, the ones that are imminently effected by our unusual situation. We feel this is the fairest way forward. We are happy to look at bookings in August eventually, but feel it would be selfish to not give the early dates priority.
We had a bad experience in France, wrote a review, which I was told would be put up what ever! Never to be seen.
1 Helpful Report
Thank you for your review. As always we do look into all complaints and on this occasion felt that the owner was right to retain some of your damage deposit.
Sleeps12.com is rated 4.91 based on 405 reviews