skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,516 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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Mohammed Fazli

Janine Clark

Christine Bowman

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very simple to use. I bought my ticket via the website then downloaded the app and it linked straight away. I always object to booking fees as I believe this should be part of the ticket price just like everywhere else but in this case at least it was only 50p.”

Helpful Report

Posted 2 years ago

Hi Matthew, Thank you for your feedback and I'm glad you found our site easy to use! A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. LC Skiddle Customer Support Team

Posted 2 years ago

“Simple and very easy to get your ticket! Unfortunately no further line up from the beginning of the event as I assume there will be other artists ahead of the main performance and ticket barcode only available from 1st of July”

Helpful Report

Posted 2 years ago

Hi Raymond, Thanks for taking the time to leave a review. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. You will be able to download them from the 1st of July but if you have any problems please get in touch. Have a lovely day and we hope you have a great time at the event 🎉 EM, Skiddle Customer Support Team

Posted 2 years ago

“Just need a little more time to book, I got timed out the first time”

Helpful Report

Posted 2 years ago

Hi Ian, Thanks for taking the time to leave a review. I will pass this onto the team to see if this is something they can look into. Have a lovely day! We hope you have a great time at the event 🎉 EM Skiddle Customer Support Team

Posted 2 years ago

“Used app and sown code there was no problem at all”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave a review. Have a lovely day and we hope you have a great time at the event 🎉 EM, Skiddle Customer Support Team

Posted 2 years ago

“easy and quick service”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave a review. Have a lovely day and we hope you have a great time at the event 🎉 EM, Skiddle Customer Support Team

Posted 2 years ago

“The purchase was easy and hassle free although I found the booking fees very steep and if my daughter wasn't so excited to attend, I would not have paid the prices to be honest”

Helpful Report

Posted 2 years ago

Hi Rachel, Thanks for taking the time to leave a review. We’re glad you had a great experience with Skiddle 😄 Booking fees are worked out as a percentage of the price of the ticket so the booking fee per event will differ. Have a lovely day! EC Skiddle Customer Support Team

Posted 2 years ago

“Having trouble getting onto skiddle page so have my friends.”

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Posted 2 years ago

“Easy to use , my only complaint was I wouldn’t let me add my tickets to my wallet”

Helpful Report

Posted 2 years ago

Hi There, Thank you for leaving a review. We really appreciate you taking the time to share your experience with us 😄 We are aware of the issues we are currently experiencing with Apple Wallet and a fix is being worked on. Have a lovely day! EC Skiddle Customer Support Team

Posted 2 years ago

“Booking was quite straightforward & fast”

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Posted 2 years ago

Hi Denise, Thanks for taking the time to leave a review. We’re glad you had a great experience with Skiddle 😄 Have a lovely day! 🎉 CJ Skiddle Customer Support Team

Posted 2 years ago

“Great location, great vibe, 63yrs and it made me feel young again, lovely people, lovely vibe all round. Let’s make it Derby’s place to go each year👍💯. Big love to all that attended, and to you dudes for getting it sorted, thank you , Peter bowler , Derby.”

Helpful Report

Posted 2 years ago

Hi Peter, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LC Skiddle Customer Support Team

Posted 2 years ago

“Ticket buying process is very simple. However for the event i booked creamfields south arrived too close to the event date”

Helpful Report

Posted 2 years ago

Hi David, Thank you for leaving a review. Here at Skiddle, we have to request stock to be printed from other companies/ venues, so we don’t actually receive your printed tickets until closer to the event. We then aim to start dispatching tickets around 2 weeks before the event. LC Skiddle Customer Support Team

Posted 2 years ago

“Food and drinks very expensive...plus the other charges were not advertised”

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Posted 2 years ago

“City Splash was okay but I am not sure why people were not allowed to bring their canvas chairs into the event. Also the alcoholic drinks appeared watered-down which was disappointing. There should have been more Caribbean restaurants and drinks and stewards to help if you could not access the live acts bit. Chronnix was amazing but why wasn't there any explanation as to why Koffee was experiencing technical issues.”

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Posted 2 years ago

“Groovebox events are just the best ,great music ,good value for money and app is so easy to use and purchase tickets”

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Posted 2 years ago

“A great event that was, for the most part, well organised. Thoroughly enjoyed by the entire family and have already booked for next year. However, the Accessibility Toilets were not managed at all and therefore it was an issue for my son who has had a leg injury and needed toilets near the main stage. Also, there was nowhere to recharge batteries for his mobility scooter, resulting in us having to leave on Saturday to recharge them! Toilets in general were poor - lack of and long queues. My recommendation would be to address the above and its 'happy days'. Maybe have more 'urinal' only toilets to avoid everyone being forced into the main toilets - this would speed up the process. Also, some privacy screens near the urinals would have been a good idea, as in the Main Park they were next to the kids play area!”

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Posted 2 years ago

“Quick and easy to use”

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Posted 2 years ago

“My Recent first festival experience. I watched Saturday's 90's Festival worth every penny. I hope this will be on next year, I hope to book more tickets.... Good location, spacious in Brighton Sussex. I think there should be dancers on stage every so often interim times before famous singers come on. (Dancers could come from local dance schools.) Make this more lively encourage more people to dance. Some stalls are pricey on food. Light strobes were hard to get due to people hogging two-three in their arms unfair on others who didn't have one. Maybe get staff to offer them out. Should be enough to go around.”

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Posted 2 years ago

“Still awaiting another career pass from organisation confirmed be sent wenesday within 30 mims. Of speaking to them still havent received it it and no answer i have two children with additional needs only one career pass 😩”

Helpful Report

Posted 2 years ago

Hi Holly, I can see Skiddle Customer Support have not been contacted regarding a carers ticket. Please may you send an email over to custcare@skiddle.com To be automatically eligible for a Personal Assistant/Carers ticket, I'd ask you to supply one of the following documents, please ensure the documentation is valid and within date. -The front page of DLA letter with PIP letter -The front page of Attendance Allowance letter -Evidence of being registered as severely sight impaired (blind) -Recognised Assistance Dog ID card -Valid Access Card showing you require a +1 to accompany you Once we have received this, I can add a carers ticket to your order. LB Skiddle Customer Support

Posted 2 years ago

“Cannot see any info from you iv paid £45 for 3 tickets and cannot locate them no email has come through to my email address ?”

Helpful Report

Posted 2 years ago

Hi Mary, I recommend you contact Skiddle Customer Support to assist you further. You are able to send a message via out chatbot: https://help.skiddle.com/en/ Email: custcare@skiddle.com Or call: 0333 301 0101 Thanks, LB Skiddle Customer Support

Posted 2 years ago

“Very painless. No issues”

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Posted 2 years ago

Hi Roger, Thanks for taking the time to leave a review. We’re glad you had a great experience with Skiddle 😄 We hope you have a great time at the event 🎉 LB Skiddle Customer Support Team

Posted 2 years ago

skiddle is rated 4.4 based on 25,516 reviews