skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,844 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 14th August 2025

268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I found that the purchase of my tickets for an event was dealt with in a timely and professional manner by this company, and would recommend anybody wishing to purchase tickets for future events to use this service.”

Helpful Report

Posted 6 years ago

Hi Richard, Thanks for taking the time to leave your feedback and for using Skiddle! I just tried to give you a call on this but have reached your voicemail. Please, can you let me know if there is anything we could do specifically to turn your four-star booking experience into a five-star one? Thank you in advance! Kind regards, Abbie

Posted 6 years ago

“Easy to book”

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Posted 6 years ago

Hello there Thanks for taking the time to provide your feedback. Please don't hesitate to get in touch to let me know if there were any specific issues with your booking experience. We're always striving to improve the service we provide so we'd love to hear your thoughts on what we can do to turn your 4-star review into a 5-star one! If you respond with your contact details, I am more than happy to discuss this further with you :) Thank you in advance Kind regards, Courtney

Posted 6 years ago

“It was good to be able to book a place to see my chosen concert, unfortunately I dont have a modern phone, so am unable to app or use my phone for entry to my concert which is a bit disconcerting. Perhaps you can advise me? The service you provide in the modern world is excellent. Mary Hayes-Relph”

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Posted 6 years ago

Hi Mary, Thank you for leaving your review and it was good to speak to you on the phone. As mentioned earlier, either I or one of my colleagues will give you a call tomorrow morning to offer some guidance on how to access your tickets. Kind Regards Georgia

Posted 6 years ago

HI Mary Thanks for taking the time to leave your review. I just tried to give you a call on this but unfortunately, I was unsuccessful reaching you. I'll send you an email with your tickets attached, so you can easily print your PDF and instructions on how to access your tickets in the future! I hope this helps and thanks again for using Skiddle. Kind Regards Corinne

Posted 6 years ago

“Definatly impressed me ... really glad such a reliable service is availible , safe, quick easy n less hasstle than years gone by ... really glad to have u as a service xx”

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Posted 6 years ago

Hi Corey-Lee, Thanks for taking the time to leave a review, it's very much appreciated! I'm very happy to hear that you're impressed and thrilled to have you as a customer. We're always striving to improve the service we provide so we'd love to hear your thoughts on what we can do to turn your 4-star review into a 5-star one! I hope you have a great time at the event and thanks for using Skiddle. Kind regards Corinne

Posted 6 years ago

“Had a little trouble trying to open an account but other than that all went well and quickly”

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Posted 6 years ago

Hello Anonymous, Thank you for taking the time to leave your review. Great to speak to you earlier! Glad to see that you're sorted and as mentioned please let me know if there is anything else I can assist you with in the future! Kind regards Shelby Johnson

Posted 6 years ago

“very efficient and easy way of booking, I love that it suggests artists or events that you may like.”

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Posted 6 years ago

Hi there, Thanks for taking the time to leave a review. I just tried to give you a call on this but sadly reached your voicemail. Please, can you let me know if there is anything we could do specifically to turn your four-star booking experience into a five-star one? Thanks in advance! Kind regards, Shelby

Posted 6 years ago

“Great, easy to use ticket outlet. App works well.”

Helpful Report

Posted 6 years ago

Hi there, Thanks for taking the time to leave a review. I just tried to give you a call on this but unfortunately reached your voicemail. Please don't hesitate to get in touch to let me know if there were any specific issues with your booking experience. We're always striving to improve the service we provide so we'd love to hear your thoughts on what we can do to turn your 4-star review into a 5-star one! Thanks in advance! Kind regards, Shelby

Posted 6 years ago

“More flyers and details of event”

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Posted 6 years ago

Hi Tiffany, Thank you for taking the time to leave your review and it was good to speak to you earlier. Again, please send over the conflicting information on the flyers and I will be more than happy to look into this for you. Kind Regards, Georgia

Posted 6 years ago

“My first experience of Skiddle. Straightforward to use.”

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Posted 6 years ago

“How will I get mytickets? You have acknowledged myorder and asked for comments -thanks”

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Posted 6 years ago

Hi Linda, Thank you for taking the time to leave your review, I have just tried to call you but reached your voicemail. Your tickets have been sent to you via email, and can be accessed from your order confirmation which contains full ticket download instructions RapidScan tickets are designed to allow fast entry and you're now not required to print off your ticket as you can download it to your smartphone. (Please note: if this isn't possible/you've run out of data/not fussed about saving the planet/just want a good old fashioned paper ticket then you CAN still print it out from the link contained within the collection email) Alternatively, you can download our app (available on iPhone and Android) and display your ticket on your phone. I hope this information helps Thanks, Georgia

Posted 6 years ago

“Overall very pleased, had a slight issue with bank authentication page, just got white screen and nothing happened. Came all the way out and checked emails and account and nothing seemed to have gone through. Went through process again and everything was fine second time. Could easily have been a connection problem with me. Generally though found the service very usable with my phone”

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Posted 6 years ago

Hey Stephen, Thanks for your review, the positive feedback is very much appreciated! We have updated our original reply so that it's more informative which I hope you find useful. Sorry to hear you had issues the first time around but I'm glad to hear you managed to complete the order. As you had stated, there may have been a connection problem when you first tried to make the purchase. We always advise making sure you have adequate Wifi/3G/4G connection. If you have and are still experiencing issues at the verification stage then this may be an issue with your bank and it's best to try completing the transaction again after a little while. This isn't something we have control over so if the problem does persist then you can speak to your bank provider for further advice. That said, it's always clear when your order has completed as you'll be shown a confirmation screen, be given an order reference number, you'll receive a ticket link via email and the funds will be earmarked on your account. I hope that this helps for future purchases and thanks again for using Skiddle. Kind regards, Abbie

Posted 6 years ago

“This was my first time I purchased a ticket through skiddle it was pretty easy to do it and also it was a bit of a luck that there were some tickets left but it was weird that it jumped straight on the second release.”

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Posted 6 years ago

Hi Viky Thanks for taking the time to leave your review. For popular events like this, we can never guarantee the availability of tickets as they're always sold on a first come first served basis and we do pride ourselves that we only sell to real fans- not touts. When you originally made the order, the early bird tickets were either completely sold out, or the full allocation of tickets was already in other customer's baskets. This explains why 2nd release tickets were the only tickets available for purchase at that moment in time. I hope this information helps clarify the matter and I hope you have a great time at the event! Kind Regards Corinne

Posted 6 years ago

“Easy to use and professional”

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Posted 6 years ago

Hi there, Thanks for your review, the feedback it's very much appreciated! If you have any comments or ideas that would get us to 5 stars, please don't hesitate to let us know! Thanks for using Skiddle Kind Regards, Abbie

Posted 6 years ago

“Really easy process”

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Posted 6 years ago

Hi Troy, Thanks for your review, the feedback it's very much appreciated! If you have any comments or ideas that would get us to 5 stars, please don't hesitate to let us know! Thanks for using Skiddle Kind Regards, Abbie

Posted 6 years ago

“Easy to use and secure”

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Posted 6 years ago

Hi Elaine, Thanks for your review, the feedback it's very much appreciated! If you have any comments or ideas that would get us to 5 stars, please don't hesitate to let us know! Thanks for using Skiddle Kind Regards, Abbie

Posted 6 years ago

“After ordering 2 tickets from skiddle I was horrified to find out they were in digital form,I have no internet access & need to go on somebody`s computer to write this.Dont know what happens next..”

Helpful Report

Posted 6 years ago

Hi there, Thanks for taking the time to leave your review. RapidScan tickets are designed to allow fast entry and you're now not required to print off your ticket as you can download it to your smartphone via your ticket collection email. Alternatively, you can download our app (available on iPhone and Android) and display your ticket on your phone. You can also forward the email containing the link to your tickets to a friend or family member to print out on your behalf. I hope that this helps! Kind regards, Abbie

Posted 6 years ago

“Easy to book with”

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Posted 6 years ago

Hi there, Thanks for taking the time to leave a review. Is there anything we could do specifically to turn your four-star booking experience into a five-star one? Please let me know. Thanks, Georgia

Posted 6 years ago

“The transaction I had was problem free, and I got a prompt e-mail with PDF. and link to download the skiddle app. However, I prefer a printed ticket through the post that I can keep as a souvenir.”

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Posted 6 years ago

Hi Richard, Thank you for taking your time to leave your review. I am sorry to see that it is not 5 star! Take a look at this review on how to print your ticket. I know it's not exactly the same but you can keep it as a memento. https://help.skiddle.com/hc/en-us/articles/360005129871 I hope this helps. Kind regards, Courtney.

Posted 6 years ago

“The process was simple and quick and I had my tickets within 5 minutes of paying for them. The booking fees came to almost £78 which on an order of £1,000 is exorbitant. However, I'd rather give my money to Skiddle than one of the big rip off agencies or re-sale site”

Helpful Report

Posted 6 years ago

Hi there Thanks for taking the time to leave your review. Please be aware that booking fees are calculated at a percentage of the entire order value, (as it costs us more to process larger orders) so the total cost of booking fees applied would be equivalent whether these were charged per order or per ticket. If you ever want to know what the booking fees cover, you can find this information on the event listing before committing to the transaction. Please rest assured that the 50p Rapid Scan delivery fee covers the cost of delivering your tickets directly to your inbox, and we do not charge customers to use their debit/credit cards on our site. We do appreciate how frustrating these fees can be, so we do our absolute best to keep them to a minimum. I hope this information helps and thanks again for using Skiddle. Kind Regards Shelby

Posted 6 years ago

“Simple, user friendly process”

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Posted 6 years ago

Hi there, Thanks for your review, the feedback is very much appreciated! If you have any comments or ideas that would get us to 5 stars, please don't hesitate to let us know! Thanks for using Skiddle Kind Regards Abbie

Posted 6 years ago

skiddle is rated 4.4 based on 25,844 reviews