skiddle Reviews

Name: skiddle
Rating: 4.43

4.4 Rating 17,836 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 17,836 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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196

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Requiring way too much effort to make a reservation with unnecessary questions and doesn't accept Google Pay.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. I'm sorry to hear it was a difficult time with us at Skiddle, Google Pay is a payment option. If you are struggling feel free to contact us and we can help happily! Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“Paying £30 for then waiting an hour. Such a poor organisation!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. Please get in touch so we can help resolve this! Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“Hard to download tickets , still haven’t worked it out .”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. If you are struggling please contact our phone line or email us! Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“It was hard to find the gig I wanted & then had to go through a long process to get my tickets”

Helpful Report

Posted 2 months ago

Hey Susan, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. We aim to make our platform as accessible as possible so if you have any suggestions on how we can improve then we would love to hear them! You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, JR Skiddle Customer Support Team

Posted 2 months ago

“Found the process hard as I already was registered but needed to change my password which took too long and I missed early tickets I ended up signing in as a guest to make sure I got the next time”

Helpful Report

Posted 2 months ago

Hi Christine, Thank you for leaving a review. To avoid missing early tickets, we recommend logging in to your Skiddle account before tickets come on sale. Now that you have reset your password, you won't have this issue in future. Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 2 months ago

“Easy to buy the tickets. Last minute purchase. Printed off but would not scan at O2 Academy Bristol. Delay getting in while they checked emails, payments, confirmation etc. They agreed tickets looked genuine and eventually let us in. Kept tickets to contact Skiddle's. Not sure if fault lies with Skiddle or O2 Academy.”

Helpful Report

Posted 3 months ago

Hi Mario, Thank you for your feedback. The barcodes that are generated when you purchase tickets from Skiddle are unique to each order and will permit you entry to the event. It is the event organiser's responsibility to be able to scan these correctly when you arrive at the venue, I am glad that they permitted you entry to the event as there is no reason why they shouldn't have. I apologise on the event organisers' behalf for this poor experience when entering the event. AH Skiddle Customer Support Team

Posted 2 months ago

“I only found out I had problems with purchasing some tickets made last October 2023, when I checked my credit statement and the transaction was not listed in December. So I tried to redo the purchase but the ticket prices went up as it “second release”. Contacted the Festival company. They checked and could see the transaction. So I had to redo it at the increased price.”

Helpful Report

Posted 3 months ago

Hi Vanessa, Thank you for leaving your review. Ticket price and quantity available is set by the promoter of the event. Any queries regarding this are to be dealt with by them. Have a lovely day! MK Skiddle Customer Support Team

Posted 3 months ago

“Booked a show in Dublin and had to pay sterling, then had to download app to get the tickets. Required name and phone of each member of party to access the tickets,which is over the top and probably against gdpr. Hate this app.”

Helpful Report

Posted 3 months ago

Hi Noel, There are many different ways in which you are able to access your tickets. You do not need to download our app to access your tickets, as you can actually download your tickets as a PDF from your email confirmation. Downloading your tickets: https://bit.ly/3WKrGJY Additional details are requested by the event organiser as they may need to get in touch with all customers prior to the event. This does not breach GDPR in anyway as you have purchased tickets to attend their event. LC Skiddle Customer Support Team

Posted 3 months ago

“Not happy about the booking fee at all, sometimes it's 50p per booking, sometimes it's £1.25 per booking. Ridiculous”

Helpful Report

Posted 3 months ago

Hi Chrissy, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. I hope this helps clarify. CJ Skiddle Customer Support Team

Posted 3 months ago

“I WAS GIVEN 20 MINUTES TO BOOK MY SEATS!! THEN THE WEBSITE WOULDN'T ACCEPT MY PASSWORD. I WOULD NEVER CHOOSE TO BOOK WITH YOU AGAIN. SHOCKING!!”

Helpful Report

Posted 4 months ago

Hi Paul , Thank you for leaving a review. The time limit upon checkout is to ensure all customers have a fair chance at obtaining tickets. This also ensures that no tickets are left in your basket should you not wish to proceed with your order. We advise logging in first, then making your order as this speeds up the checkout time massively. Have a lovely day!🎉 MK Skiddle Customer Support Team

Posted 3 months ago

“Tried with credit card. It was flagged as a fraud as your payment system. Then my card was blocked on my second attempt Tried third time with different card and got tickets very easy”

Helpful Report

Posted 4 months ago

Hi Nadine, Thank you for your feedback and I'm sorry to hear it took a few attempts for your transaction to pass. I'm glad you were able to make an order. Have a great time at the event 🎉 LC Skiddle Customer Support Team

Posted 4 months ago

“Charged me £6 but advertised everywhere tickets were £5.”

Helpful Report

Posted 4 months ago

Hey Laura, Thanks for leaving a review, The extra £1 you paid per ticket makes up the booking fee, A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. AH Skiddle Customer Support Team

Posted 4 months ago

“had access to presale tickets but none where available, when i did manage to find one you could only buy one”

Helpful Report

Posted 4 months ago

Hi Nic, Thank you for leaving a review. As the event you booked is very popular, there were only a limited number of tickets available to purchase when it went on sale. Moreover, event organisers often limit the amount of tickets that can be purchased by 1 customer so that more customers can get a chance to get a ticket. I recommend joining the waiting list to attempt to get any more tickets, should they become available. Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 4 months ago

“A nightmare. Fortunately, my son was able to print the 6 A4 size pages - 6 tickets. I have suggested to Chester Cathedral that they need a better way of selling tickets.”

Helpful Report

Posted 4 months ago

Hey John, Thank you for your review and I'm sorry you feel this way. I have popped you an email for some more information so we can hopefully resolve this for next time! Thank you, CJ Skiddle Customer Support Team

Posted 4 months ago

“Service Vs Price, adults should not charged for the Christmas event, Williamson Park. Based on the online prices, I was overcharged for entry. The guy selling the tickets had no Information on anything going on. The staff on the children's rides were very unfocused, unhappy and lacked any energy. There wasn't enough to warrant the price of a child's ticket (Santa visits not included)and adults should not be charged at all. Two stars are for the face paint ladies, the brown teepee activities and the story teller. They were all great but the rest was very mediocre and somewhat disappointing again for the price.”

Helpful Report

Posted 4 months ago

Hi Sarah, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. JM Skiddle Customer Support Team

Posted 4 months ago

“Impossible to log in on the app as far as I could tell as facebook login not working.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for leaving a review. Please try logging in via the app and not Facebook, if you are still struggling please get into contact with us. Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

“There was 4 releases. I got on at exactly 10 and all releases were sold out. I believe there was no other releases.”

Helpful Report

Posted 5 months ago

Hi Molly, Unfortunately, once ticket allocations have sold out there is nothing we can do. However, the organisers may make more tickets available in the future which is why I would recommend checking if there is a waiting list for the event you are referring to. If there is a waiting list and you sign up then you will be notified when more tickets become available. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. JR Skiddle Customer Support Team

Posted 5 months ago

“Page kept crashing”

Helpful Report

Posted 5 months ago

Hi Alex, Thank you for your feedback. Can you provide us with some more details so we can look into this? Which page was crashing? LC Skiddle Customer Support Team

Posted 5 months ago

“Expensive charges especially insurance at £5”

Helpful Report

Posted 5 months ago

Hi Julie, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Refund protection is an optional extra that customers can choose to purchase alongside their tickets. This is proportional to the face-value price per ticket and displayed in your basket before purchase. AH

Posted 5 months ago

“Booking was easy enough but frustrating that tickets can’t be transferred to friends who will be attending - or it’s not obvious how to do this if the app allows.”

Helpful Report

Posted 5 months ago

Hi There, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. To pass tickets onto individual people from one order, I advise downloading the PDF version of the tickets from your confirmation email - https://bit.ly/3WKrGJY Have a great time at the event 🎉 CJ Skiddle Customer Support Team

Posted 5 months ago

skiddle is rated 4.4 based on 17,836 reviews