Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,331 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is our 5th booking with Six Star Cruises within the last 12 months. We keep going back to them because in our opinion they offer the best cruise packages. In addition, the Customer Service is outstanding in comparison to other Cruise Companies we have used. It is important to us to be able to contact someone when needed and Six Star provide this service. Our Concierge of choice is Stacey Williams who is friendly, helpful and knowledgeable and has always delivered excellent service.”

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Posted 1 year ago

“Knowledgeable helpful and swift successfully sorted our enquiry leading to our booking first class service as we have always found with Six Star”

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Posted 1 year ago

“Excellent service as always from Laura Wing. Friendly, considerate of our needs and very knowledgeable. Wouldn’t hesitate to recommend Laura and Six Star Cruises.”

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Posted 1 year ago

“Lisa was really helpful when Booking our cruise. Unfortunately there was a large discrepancy in the price quoted in the Six Star Cruises advertisement from Oceania. She reported this, however the same offer was circulated twice more, which was very misleading. We can’t fault Lisa at all, she was excellent and we have booked our cruise with her.”

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Posted 1 year ago

“We'd had a small 6*mailed brochure featuring some interesting seabourn cruise. We spotted one on a new expedition ship that interested us, so enquired. Though far more expensive than we'd normally spend, we asked for details. The agent was most accommodating and could arrange convenient flights and arrange deviation from the package to suit our needs. We were happy at the 6* flexibility, and the agent's positive response.”

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Posted 1 year ago

“Lisa our consultant was externmely helpful and knowlegable and helped every step of the way so a big thankyou to Lisa for that.”

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Posted 1 year ago

“Excellent experience as always - Lisa M is a star. From first enquiry to practically the whole thing organised, with sensible advice and options discussed, took less than a few hours. Great and friendly service - really feel your concierges love their job and want to do their best for us. Thank you!”

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Posted 1 year ago

“As always an excellent service from our Sixstar TA Andrew Whittle. We would only ever book with him”

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Posted 1 year ago

“After a cruise was cancelled Richard Wishaw was extremely helpful and cautious with his advice for us to make a decision on our next cruise booking. He always keeps you informed and gets the best price possible.”

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Posted 1 year ago

“Elizabeth was very helpful and thorough Lovely lady”

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Posted 1 year ago

“Excellent as ever. We wouldn't go anywhere else for our bookings. The knowledge experience and patience of Danielle Muldoon is second to none. She genuinely wants to help rather than hard sell a holiday.”

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Posted 1 year ago

“Excellent customer service from Laura, also I got an great price, well done all”

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Posted 1 year ago

“Laura is very knowledgeable and professional and I would certainly recommend that you seek her out for your next cruise. I have booked 3 cruises this year with her assistance.”

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Posted 1 year ago

“I wish I could rate 0. AVOID. Our experience with six star cruises was a disaster. We were supposed to cruise with the expensive Silversea 10 nights in the Caribbean in February 2024 (WOR-131699). Unfortunately i got a serious illness 3 weeks before and we had no choice but to cancel the cruise. I then realised that Six star cruises (Donna Worsnip) lied to me twice. First, she lied by telling us that the final payment was due in November 2023 but claimed it earlier in the beginning of September and did not want to budge. Secondly, she always assured us that if we had to cancel the cruise for an unforeseen situation, we will get a full price voucher for an other chosen cruise. Six star cruise did NOT give us a voucher nor any explanation. We lost all our money. I was in a vulnerable situation and they took advantage of it. Shame on them. We are now escalating this matter. Their REFUNDS policy is unacceptable, we were very disappointed with their horrible service.”

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Posted 1 year ago

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would like to look into this further. We have passed this on to the relevant team to look into and a colleague will be in touch once the investigation is complete. If you have anything else you'd like to raise with us in regards to this, please email our customer relations team at customer.relations@worldtravelholdings.co.uk

Posted 1 year ago

Thank you for your review, We are a customer focused company and your feedback is extremely important to us. I can see that our Customer Relations team have been in contact with you after a full investigation and we hope this has clarified our position in full. It is unfortunate that the balance due date for your holiday was brought forward however this was a requirement of the cruise line and we are sorry for any inconvenience this caused, there was no evidence of your sales concierge advising of a voucher being offered for the full cost of a cruise should you need to cancel, however, you were advised on loss of deposit prior to balance due and an increase of monies lost the nearer to departure date should you cancel your holiday along with recommendations for travel insurance providers. We are truly sorry that you were not able to take your cruise. May I thank you once again for taking the time to contact us.

Posted 1 year ago

“Wonderful friendly and very efficient service from Katie!”

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Posted 1 year ago

“We have booked a couple of cruises through Six Star and every member of staff has been fabulous both times. Just recently we have had wonderful help from Julia in upgrading our flights; she took a lot of time and trouble to get us the best price.”

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Posted 1 year ago

“Great communication and assistance from Shirley McCue with our Regent cruise booking for next year. She is very helpful, knowledgeable and like talking to a friend when dealing with our requirements. Many thanks.”

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Posted 1 year ago

“Emma Gray is by far the best cruise consultant we have ever dealt with. In fact Emma has delivered the best service, I’ve ever experienced anywhere and I’m 63. It’s a delight dealing with Emma. Very informative and nothing is too much trouble. Six Star Cruises is so lucky to have Emma as she’s a star and exemplifies what truly great service looks like. Thanks Emma”

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Posted 1 year ago

“Booking our first-ever cruise with Katie was truly exceptional. Her outstanding knowledge, patience, and commitment were evident as she carefully considered our preferences, needs, and expectations. Katie guided us through every step of the process, addressing even the smallest details and any concerns we had. She efficiently managed our flights, itinerary, and excursions promptly. Now, we eagerly await our cruise in August, thanks to Katie's first-class service. We can't wait to embark on this special journey she's helped create for our milestone celebration. Thank you, Katie, for making this extraordinary experience possible.”

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Posted 1 year ago

“My husband as just found out he has leukemia and will need chemo rounds for up to 8 weeks plus..our Amazara cruise begins on 29th June,it is payed in Full. Amazara Flatley refuse to defer our holiday to celebrate our 40th anniversary and his 70th birthday.They will take 60% of our fee to cancell,even though there must be time to selling again. Its good to know compassion is top of Amazaras priorities. Thank you ever so much. Betty.”

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Posted 1 year ago

Six Star Cruises is rated 4.8 based on 5,331 reviews