Simply Bearings Group Ltd Reviews

Name: Simply Bearings Group Ltd
Address: Simply Bearings Ltd Halton House Greenfold Way, Leigh
Rating: 4.95

5.0 Rating 27,897 Reviews

100 %

of reviewers recommend Simply Bearings Group Ltd

Company Reviews

Metrics

Info

5.0

Based on 27,897 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Simply Bearings Group Ltd:

With £25M of stock available we are the biggest online distributor of bearings and associated products. We focus on first class customer service.

Visit Website

Phone:

01942269837

Email:

support@simplybearings.co.uk

Location:

Simply Bearings Ltd Halton House Greenfold Way
Leigh
WN7 3XJ

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Simply Bearings Group Ltd 5 star review on 5th March 2024

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi recently bought a fan belt the salesman tried to get me to pay for the postage although it is sent the same day if ordered before 4pm also tried to get me to buy a spray I didn't want not a good experience”

Helpful Report

Posted 2 weeks ago

Hello Jason, First off, I want to express my gratitude for your willingness to share your thoughts on the recent purchase you made with us. Your openness and detailed feedback are truly valued. After reviewing the conversation between you and Billie Annabeth, the recommendation for our carrier services came as a response to your need for the belts within a 4-working-day timeframe, given our free shipping option spans 2-7 days. We were fortunate that Royal Mail managed to deliver your package the next working day under the free shipping option. Regarding the Belt dressing spray, it is our standard practice to suggest this product with every V-Belt purchase. This recommendation is made with the intent of enhancing the belt's grip and performance, thereby extending its lifespan. I've applied a note to your account to indicate that you prefer not to include this supplementary product in your future orders. If there's anything more you'd like to discuss or if you have further questions, please feel free to contact me directly at 01942 269837. Warmest regards, Danny

Posted 2 weeks ago

“I ordered an Imperial oil seal but the Simply Bearings assistant couldn't find the size I required so sent something else that was near but nowhere near suitable. When I rang again I was told that the size was not available so I bought it from another company who knew their Imperial sizes. Simply Bearings did give me a refund. Bit poor really.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Derek. I have tried to call you today but have been unable to get through. I'm really sorry to hear that you had a poor experience with us. After listening to the call recording I can see that the issue has been caused by our associate presuming that the OD you required was a standard size. Please accept my apologies for this. As a loyal customer, I hope you will agree that this isn't the usual way we do business at Simply Bearings. I know we are awaiting the seal back to refund this for you but please don't worry about sending it back. I have arranged for a refund to be issued to you, which will be in your account within 3-5 days. Should you wish to discuss this issue in more detail, please do not hesitate to contact me. Kindest Regards Daniel

Posted 1 year ago

“I ordered the bearings from this company-thinking it was as advertised a bag of 10 or 15 and was flabbergasted when I got just one ball bearing-it clearly stated a pack of 10 or 15. The company has not engaged with me to help me out.”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for taking the time to review your purchase with us, it was lovely to speak with you today. Please accept my apologies that your order wasn't as expected. As discussed, you contacted us through our ticketing system on 15/01/23 regarding this issue and we replied with a solution but never heard back from you. Your invoice and checkout notification did advise you that you were purchasing a pack of 1. We want all our customers to be happy with their purchases so I have forwarded you a quotation for the correct number of balls and authorised free expedited shipping for you. Kindest Regards Danny

Posted 1 year ago

“Didn't use them as i had to create an account. As i only buy bearing occasionally I don't want to bother with an account, so I went elsewhere.”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to contact us and I'm sorry you feel disappointed about having to create an account. Our records show that you already had an account with us and you did log in and place an order with us. I hope all is well with this purchase. With regards to creating an account, we only ask for minimal details. This is an email address to send you an invoice and your address to save you entering this each time you check out. We also offer Paypal express check out, this will save you having to enter details as it pulls through all of the information for you.

Posted 1 year ago

“Never received the items which were paid for online, I do believe that is called theft”

Helpful Report

Posted 2 years ago

Hello Mr Small, Fed Ex tracking shows that your parcel was delivered to you on the day after you placed your order. Should you ever not receive your items, please do get in touch with us and we will be more than happy to rectify this issue for you. I have tried calling you this morning and left you a voicemail. Please give me us call on 01942 269837 and we can resolve this for you.

Posted 2 years ago

“These are used to slaughter wild birds at an alarming rate near my bungalow by yobs who consider it fun? And you actively sell them as catapult ammo. I was near hit by one as it passed through the trees and bounced of my fence.”

Helpful Report

Posted 2 years ago

Hi Raymond, I'm really sorry for the trouble the yobs have given you. I would strongly suggest calling 101 to report this incident. Alternatively, call 999 if you feel threatened as the incident is happening. Alternatively, you can log your request online at https://www.police.uk/pu/contact-the-police/report-a-crime-incident/ With regards to the item itself, there are 8.5 Million search results on google for catapult ammo so I would be unable to advise if it was supplied from us.

Posted 2 years ago

“Item wasn’t described properly and when I contacted them to resolve the issue they wasn’t bothered at all and didn’t want to correct it. Will not buy again that’s for sure”

Helpful Report

Posted 2 years ago

Hello, thank you for taking the time to review your recent purchase and apologies the Belt you ordered wasn't the right one. I can see that we discussed this issue with you and you advised us you had ordered the incorrect belt in error. We are more than happy to correct this for you as part of our 90-day guarantee. Simply follow the link below https://simplybearings.co.uk/shop/contact.php Mark on your parcel the correct belt you require and one of our experienced colleagues will be in touch as soon as the item is returned to us. Should you require any further assistance please do not hesitate to get in touch 01942 269837. Kindest Regards Danny

Posted 2 years ago

“Ordered and paid for 2 pulleys, received confirmation they had been dispatched, did not turn up, allegedly lost in pot !!! Having e mailed a request for information, got told now only one available which was sent, still haven't had the second one after several weeks, even though I paid for it. Also now ordered 2 more, nothing received yet no contact. Customer service poor. Stock levels low, communication poor”

Helpful Report

Posted 2 years ago

Good Afternoon Mr. and Mrs. Pike I hope that you are well. Thank you for the review that you have left and the feedback via email. As we have discussed, we value this feedback as important to know how we are doing, whether we are doing the right thing, and more importantly if there are areas where we can improve. It is disappointing to hear that you were not 100% satisfied with the products and service that you have received from us. It is unfortunate that the original order became lost in transit, I wish that we could have more of an impact on that factor, however, the carrier has not lived up to their obligations on this part. Regarding the aftercare that you received since contacting us about the whereabouts of your order, I agree, that this has been substandard to the levels that we normally strive to achieve and I apologize for the lack of communication that we would normally give to ensure that you have the right expectations. I have discussed this with my colleague in the Purchasing Team and advised that further training needs to be undertaken to ensure that occurrences such as this are prevented in the future. I am pleased to see that you are now in receipt of the outstanding pulley and that you are satisfied with the items that you have now received, and that we have now achieved clarity on the requirement for the further two pulleys - as discussed, just let us know when you need these and we will ensure that you receive these accordingly and without undue delay. Please do let me know if there is anything further that I can assist with and I am glad could provide a resolution that enables us to have the opportunity to assist you again in the future with our usual high standards of service. Best Regards Christian

Posted 2 years ago

“could not pay do not have PayPal stupid not to have other payments sorry had to go to amazon 2 minutes to order with them your site is very time taking sorry like to support others rather than amazon”

Helpful Report

Posted 3 years ago

Hi Allan, I've just left you a voicemail trying to explain what has happened. We do offer additional payment methods other than PayPal. I can see you had 2 belts in your basket. You will notice there are 2 options available. 1 - Proceed to checkout and 2 - Pay with Paypal. Simply click on proceed to checkout, choose your preferred shipping method, then finally choose the Credit / Debit card option. Alternatively, your order can be placed by one of our customer service team by calling 01942 269837. Regards Danny

Posted 3 years ago

“good products but have now jumped on the "bombard anyone who buys anything with marketing and review emails", so you asked for a review, here is your one star for abusing my customer details and spamming me.”

Helpful Report

Posted 3 years ago

Hello Sir. Thank you for your review. We are sorry to hear this... Reviews help us to identify where we are going wrong and help us to improve our services. I have switched off your email review requests so you will not receive any in the future. Regards, Kelly

Posted 3 years ago

“I haven't yet received my order and I am asked to leave a review, what can I say?”

Helpful Report

Posted 3 years ago

Hi Darryl. I'm so sorry you have not received your order. This was shipped the same day you ordered it. After contacting Royal Mail I can confirm this is lost in transit. I will reship you an additional parcel today free of charge. Should you require any assistance please contact us at support@simplybearings.co.uk

Posted 3 years ago

“Ordered bearings and seals Wednesday pm they arrived at my house on Thursday morning !!!Pleasant efficient service at remarkable speed, thank you.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to feedback to us on your shopping experience. Sounds like a 5 star service. Should you require any further assistance please contact us at support@simplybearings.co.uk

Posted 3 years ago

“very slow delivery not on time”

Helpful Report

Posted 3 years ago

Hello. Thank you for your review. The free delivery service that was chosen is a 2-7 working day service. Royal Mail are showing the parcel as having been delivered on 22/09 at 12:48 pm, which was the day after the order was placed. If this was not the case, please can you contact us at support@simplybearings.co.uk and we will look into this for you. Regards, Kelly

Posted 3 years ago

“I am a previous customer and I sent a new enquiry. The they emailed me a ticket back saying they would look into my query and get back to me, which they did not, then they sent me this review opportunity - so on this occasion one star is my honest opinion. So I sorted my query out with an alternative supplier in the meantime.”

Helpful Report

Posted 3 years ago

Hello. Thank you for your review. Apologies, I have searched your email address on our ticket system, and I am unable to locate any correspondence from the address. If you were sent a ticket number, please can you email it to support@simplybearings.co.uk and I will look into why it wasn't dealt with. Regards, Kelly

Posted 3 years ago

“Didn’t buy anything...”

Helpful Report

Posted 3 years ago

Hi J-Jay, thank you for taking the time to speak with me. As discussed this was a purchase you made from us last month. I'm glad we managed to resolve this and hopefully, the service you received was closer to the 5-star target we strive for.

Posted 3 years ago

“Sent the wrong bearing and ignored my email and never sent a replacement”

Helpful Report

Posted 3 years ago

Hi Robert. Thank you for your review. I have searched through our email log, and am unable to locate any correspondence from your address. If you can please send an email and photo of the incorrect bearing to support@simplybearings.co.uk we will happily sort this out for you. Regards, Kelly

Posted 3 years ago

“I ordered some O-Rings of various sizes from Simply Bearings, they were all supposedly in stock. I never recieved my items and Simply Bearings would not respond to my emails or efforts to make contact. I was very disapointed with the lack of service and I'm now down £25 and had to get my O-Rings from an alternate supplier. I will not use simply bearings again and I recommend you avoid at all costs.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to speak with me this morning. Unfortunately, I cannot see any correspondence from you regarding this issue. As discussed I would like to conduct an investigation into this. Please reply to the email I have sent you and I will be more than happy to resolve this issue.

Posted 3 years ago

“Extremely unhappy, have returned two wrong belts for a refund and my damaged one for replacement two weeks ago. Called you 4 times am still waited for a return call”

Helpful Report

Posted 3 years ago

Hi Matthew, thanks for taking the time to review us and apologies you've not received your belt back yet. We completed the exchange on 13/08 and emailed this to you for confirmation, we then called you 3 times on the number you provided which did not have a voicemail facility. A week later we then sent you a reminder of the outstanding exchange which you need to approve. I will push this through today for you and send the new belt out to you. Please call us on 01942269837 should you have any questions regarding this. Danny

Posted 3 years ago

“Send wrong thickness seal for me”

Helpful Report

Posted 3 years ago

Thank you for taking the time to speak with me today Monsour. At Simply Bearings we pride ourselves on the high level of service we provide. I cannot see any correspondence from yourself regarding this issue. As discussed, please send a picture of the seal measuring incorrect and I would be more than happy to send your seals out again free of charge. Kindest Regards Danny

Posted 3 years ago

“chainsaw chain required but simply bearings could not supply after saying they could, so the order was cancelled and a full refund payed...so the following questions are n/a....”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Due to the global pandemic we have unprecedented increase in garden spares resulting in our stock running out quicker than we could re-order it in. As you are aware we offered you the choice of waiting until the item was back in stock or for you to receive a full refund, which you went ahead with. If you wish to discuss this further please contact ourselves on 01942 269837 or email us at support@simplybearings.co.uk. Regards, Richard.

Posted 3 years ago

Simply Bearings Group Ltd is rated 5.0 based on 27,897 reviews