UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,200 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,200 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to cancel item and purchase elsewhere as it was supposed to be here next day and after over a week of waiting i was told its on its way from Italy and no idea how long it could take.”

Helpful Report

Posted 1 year ago

“Customer service did not get back to me, dispatch was very late, did not receive parcel.”

Helpful Report

Posted 1 year ago

“Not very helpful. Sarcastic reply, Bought elsewhere.”

Helpful Report

Posted 1 year ago

“Ordered parts on 11 March Have been told they are in transit Still waiting (April 3)”

Helpful Report

Posted 1 year ago

“I received the item, but it was very late.”

Helpful Report

Posted 1 year ago

“It didn’t fit without some adjustments”

Helpful Report

Posted 1 year ago

“Response from UK Whitegoods was not very helpful to my enquiry.”

Helpful Report

Posted 1 year ago

“Package was labelled to the wrong address , thankfully managed to track it down. Inside the package the invoice was the correct address but whoever was labelling it didn’t do a good job which lead to me not receiving it for some time.”

Helpful Report

Posted 1 year ago

“no telephone number no way of paying over phone, so no way i can do business with you”

Helpful Report

Posted 1 year ago

“Unfortunately my experience was not good! I ordered 4 x Metal grease filters in good faith items showing in stock then a couple of days later I had an email to say no stock and would I like a refund! Must say refund process was very quick.”

Helpful Report

Posted 1 year ago

“This was not a good experience as we did not receive the spare part for over a week, so had to spend a fortune living on takeouts, an expensive alternative when you've got children.”

Helpful Report

Posted 1 year ago

“After several unanswered emails and phone calls, I still await response to my spare part enquiry.”

Helpful Report

Posted 1 year ago

“Accepted order and took payment even though they were out of stock of the item they never even informed me of this until I asked them two days later about delivery would recommend you ask before placing any order”

Helpful Report

Posted 1 year ago

“Interestingly I have been asked to provide a review by UK Whitegoods even though I am still waiting for the item to arrive. So here is my review … I’m now very disappointed”

Helpful Report

Posted 1 year ago

“Very disappointed, emailed me on the 5th January to say item dispatched. Its now 9th January and still not delivered.”

Helpful Report

Posted 1 year ago

“Although friendly , quick to respond, they dong like to admit fault. I asked about a part which they said they had but I knew wasn't correct but I was assured it was correct. It wasn't, they did take it back & I found correct part on their website myself bug they were still adamant it wouldn't fit. It did, perfectly. Main gripe is I had to pay return postage for something j knew was wrong but they said was correct, even blaming the manufacturer or saying my machine had been modified.”

Helpful Report

Posted 1 year ago

“I know we are in a delivery strike . I paid for next day delivery. I got it seven days later, poor service”

Helpful Report

Posted 1 year ago

“I cant rate any higher as: Ordered on 29 Nov 22 Not Received until 21/12/22! When I opened packet it was NOT the item I ordered but a different one. I ordered an Electrolux oven thermometer which showed Celsius scale large (rather than the fahrenheit scale). I already have one like the one that was sent but find it hard to read Celsius hence ordering another one!”

Helpful Report

Posted 1 year ago

“ordered but still waiting”

Helpful Report

Posted 1 year ago

“No better than any other spare part outfit and certainly just as expensive”

Helpful Report

Posted 1 year ago

UK Whitegoods is rated 4.4 based on 8,200 reviews