UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,178 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,178 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't have the parts”

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Posted 6 months ago

No, because it is obsolete so nobody has the part you need and haven't for several years. as we explained. But, thanks for your "review" and for blaming us for something that we've bog all control over.

Posted 5 months ago

“I was advised that the model of chest freezer, for which I require a new rubber seal, had a bonded lid. This is not the case and I have previously purchased a new seal for my freezer. I will buy a universal model and hope for the best.”

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Posted 6 months ago

All versions of the JLCH100 you have show it to be a bonded seal, only supplied as part of the complete door. Unless you're saying that the manufacturer is lying of course but, if they are, we can't speak to that.

Posted 6 months ago

“Poor experience as only found out order had been cancelled by contacting company when received possible scam email from a courier.It appears that a computer glitch had caused order to be cancelled. However it transpired order would have been cancelled anyway as price quoted and paid was not enough as price of goods had gone up.Very surprised as thought by paying quoted price that secures the goods.No apology or offer to provide goods even at higher price.Very poor customer service would not recommend.”

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Posted 6 months ago

The problem is that if a bank etc cancels an order we don't see it, know about it or are informed in any way about it. So until you contacted us, we didn't have a clue about any problem. And, as good as we are, we don't have the mystical powers required to see things that we're not made aware of.

Posted 6 months ago

“did not have the part i needed”

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Posted 6 months ago

“I have not as yet received my items or indeed an update on when I can expect them even after asking.”

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Posted 7 months ago

“Ordered a fridge shelf with estimated delivery 8-16th August. Product has not arrived. I emailed on 21st and 24th August for updates on my delivery but have received no replies (yes I’ve checked my junk and spam folders for a reply too). I’ve tried to call and the phone line is not working”

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Posted 7 months ago

A response was sent to you on 21//08/23 9:29 AM and a repeat of that 24/08/2023 12:58 PM, can you please check spam folders.

Posted 7 months ago

“Took ages to arrive not good at all”

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Posted 8 months ago

“Very happy with the product but not happy to receive a scam email prior to delivery, purporting to be from Evri, stating that they had failed to deliver because I had provided an incorrect address when I ordered the product. This scam email was asking for me to provide lots of personal details together with confirmation of my address. It looked entirely legitimate and only after contacting Whitegoods did I realise it was not. Seriously makes me doubt that Whitegoods' systems are secure!!”

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Posted 9 months ago

We didn't send any spam emails and we do not share info with anyone. Sadly there are a lot of these scams going about and has been since covid.

Posted 9 months ago

“I need to return an item but the return instructions are not included in the packaging. After enquiring about the process I was informed that any damage to the package/box would mean a refund would not be issued. I informed Whitegoods of he damage to the packaging so will need to wait to see how they respond.”

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Posted 10 months ago

“We haven't received the goods we paid for!”

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Posted 10 months ago

“Ordered a part for smegg cooker, chased 2 weeks later to see why I had not received the part and was told it's on order as not in stock. Why did I have to chase and why was I not advised it's not a stock item. Arrived after a month, if I had known I would have ordered one from the EU myself.”

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Posted 11 months ago

“On your advert the 6 inch cooker element showed 4 turns,the same as mine.when it arrived it was a three turn element. It wasn't, good fit, I made it fit.On the old element,I could see 1350 watt so obviously your element is the wrong one.I cannot return it since I opened the bag,and I shall be looking for a 1350 watt element elseware. Joseph Duda”

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Posted 11 months ago

“UK Whitegoods was unable to provide or identify any source of a replacement circuit board for my tumble dryer.”

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Posted 11 months ago

“Can’t give a review as not received goods yet.”

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Posted 11 months ago

“We are still waiting for part 2 weeks + after phone call said it was on its way. Phoned and E-Mailed”

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Posted 11 months ago

“Unable to comment as still waiting past due date for hinges”

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Posted 11 months ago

“i cant really write a review as i ordered my item on the 12th april & i still haven't got it”

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Posted 1 year ago

“I have been asked to write a review on my goods that I ordered on April 9th, it is April 23rd and I have not received them. I have enquired about shipping date and received no reply. Hence the only feedback is do not order from UK Whitegoods if you are in a hurry!”

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Posted 1 year ago

“Over promising-under delivering”

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Posted 1 year ago

“Delivery was very slow and the part I received was not compatible to the one I Iordered. The specification was very close but the capacitor had four contact spades whereas the one I required only had two. I tried to get advice but I failed using email and I could not get a responce. When trying the contact phone number I found it impossible to get through to an operator.”

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Posted 1 year ago

UK Whitegoods is rated 4.4 based on 8,178 reviews