SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,787 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1622

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Nice quality bottle. Very disappointed with my name on the bottle. Compared to SHO name in my bottle, my name was tiny. Disappointed with my name completely. Wouldn’t get my name on my bottle again, that you pay extra for”

Helpful Report

Posted 2 years ago

“Hi, I bought 2 identiical stainless steel pink flower mugs which look absolutely gorgeous for gifts. Price I felt was very good I was under the impression they were leak proof But on giving the first one to my sister I discovered the lid does not seal to make it leak proof and so on our first car journey using the mugs it spilt all over the floor when it fell over. Huge disappointment for my sister and me. She loved the pink flower design and packaging. Very little instructions other than on cap which said press down and twist to close. But this achieved zero result. So hence the poor rating. I was very excited when I discovered your website. But sadly the gorgeously designed travel mug was a huge disappointment as it did not fulfill the purpose it was bought for... Thank you”

Helpful Report

Posted 2 years ago

Hello there, Thanks for your review :) I'm ever so sorry for any confusion caused when ordering the Calix. Unfortunately, at the moment, it's not leak proof but we will be releasing a closable splash proof lid very soon. If you have any questions or queries, please pop us across an email to support@shoreusable.com :) Best wishes, Ellie

Posted 2 years ago

“It didn't stay hot when I put my soup in”

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Posted 2 years ago

“Been pleased with service up until my latest order which still hasn’t arrived after nearly a month! Doubt I’ll order for them again !! shame good product”

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Posted 2 years ago

“Lovely looking product so I was disappointed when my soup was not warm at lunch time after 5hrs.”

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Posted 2 years ago

“It keeps food hot which is good. The spoon is flimsy and difficult to fit back into its place. The flask would be better with somewhere to serve the food.”

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Posted 2 years ago

Hey Jill, Thanks so much for the review, really is appreciated by us here at SHO! If you do have an issue with your Spork, please pop us across an email to support@shoreusable.com and we'll be able to have a replacement sent out to you. The outer lid on the Food Flask can double up as a shallow bowl if you needed somewhere to empty the food out :) Have a lovely day! Best wishes, Ellie

Posted 2 years ago

“Flask was faulty. Customer service was okay but flask very diappointing”

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Posted 2 years ago

“Cup brilliant but the stainless lid burns my lip when drinking. Needs a plastic alternative.”

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Posted 2 years ago

“Would love to leave a great review but soup cold after 3 hours not cold but lukewarm even after filling with boiling water for 10 minutes”

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Posted 2 years ago

“Purchased a flask with a straw lid. The valve fell out after a day of usage but was told this was not a fault, even though this meant that the drink would pour through the hole and onto the person who was drinking it. Ellie from Sho said she would send me some replacement valves. Still adamant that it wasn’t a fault and perfectly normal for the valve to fall out and for the item to still be used. The valves didn’t fit correctly. Sent several pictures and videos. Was told I was putting the valve up the wrong way…. I wasn’t. Sent more pictures and videos after Ellie sent me another email stating that the valve had to be the flat end at the top. Bearing in mind that I had already done this. This is pretty time consuming and the fact I was told it’s not a design fault is questionable. I have asked to return the straw lid but Ellie is still telling me it’s not a design fault. I do not have this much time in my life to be making up stories that valves do not fit correctly. This is poor customer service.”

Helpful Report

Posted 2 years ago

Hello Kerry, Thanks for your review. The Straw Lid valves are designed to be removed for ease of cleaning and do just rest in the top of the Straw Lid. Apologies for any confusion caused. However, I can see that we've now refunded your Straw Lid as a goodwill gesture. Best wishes, Ellie

Posted 2 years ago

“Nice looking bottle but within No time it started leaking. In fact the lid blew off and soaked my gym bag! Still waiting for a response from SHO…”

Helpful Report

Posted 2 years ago

Hi Simon, We got back to your email on the 17th March. It may be worth checking your spam just in case it's fallen in there. I can see that you advised us that you'd been using fizzy drinks inside your bottle. We do not advise putting fizzy drinks inside a vacuum bottle as it cannot expand to account for the pressure build-up like a plastic bottle would which can lead to a 'champagne cork' moment like what you've described. It can also cause the bottle to leak. Apologies for any inconvenience caused. If you have any questions, please let me know. Best wishes, Ellie

Posted 2 years ago

“Doesn’t keep my coffee hot for long at all, So a bit disappointed”

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Posted 2 years ago

“The product was disappointing. My warm/hot food did not last for what did it say on the description.”

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Posted 2 years ago

“Ordered 3 larger water flasks with the navy powder coated lids for better grip. They all arrived with chrome lids. Customer service said there must have been a glitch on the site, and I would have to buy 3 more lids to get the purchases I had chosen. Disappointed with the after sales service as I didn’t receive what I paid for. Site now reads that these bottles come with chrome lids. I sent screenshots of site for details of my orders with the navy lids but no resolution offered to exchange lids. They are nice bottles apart from this issue.”

Helpful Report

Posted 2 years ago

“The calix coffee cup lid is not suitable for hot drinks - as advised by Sho my wife burnt her lip upon use we decided to bin the reusable cups”

Helpful Report

Posted 2 years ago

Hi Andrew, Thanks for your review! Due to the nature of an insulated product, we recommend that you do not use freshly boiled water if you want to drink from your Calix straight away as the drink will not cool down to a perfect drinking temperature for a very long time. To be able to drink your drink straight away, we recommend either letting the boiling water cool before making your drink or leaving the lid off to allow it to cool to a more comfortable temperature before drinking it. A good way of looking at this is if the lid is too hot to drink from then the liquid inside the Calix will to hot to drink from too. If you have any questions, please pop us across an email to support@shoreusable.com and we'll be able to help. Best wishes, SHO

Posted 2 years ago

“I brought the food flask and used it as directed. The food is only warm at lunch time so very disappointed as pipping hot when first put in flask”

Helpful Report

Posted 2 years ago

Hi Lorraine, I'm really sorry to hear this. As long as the Food Flask is being preheated, completely filled to the top and the food is put in as hot as possible, it should be keeping your food hot for up to 10 hours. If you pop an email across to support@shoreusable.com, we’ll get this sorted for you. Best wishes, Ellie

Posted 2 years ago

“Ordered the travel mug which arrived damaged first time. This was quickly replaced for me and the customer service was excellent. The item is very attractive and would make a nice gift. However, the lid gets extremely hot and makes it impossible to drink hot liquids unless you want to burn your lips. There is a small warning sticker on the lid but what is the point of a travel mug if you have to take the lid off?”

Helpful Report

Posted 2 years ago

Hi Catherine, Thanks for your review! Due to the nature of an insulated product, we recommend that you do not use freshly boiled water if you want to drink from your Calix straight away as the drink will not cool down to a perfect drinking temperature for a very long time. To be able to drink your drink straight away, we recommend either letting the boiling water cool before making your drink or leaving the lid off to allow it to cool to a more comfortable temperature before drinking it. A good way of looking at this is if the lid is too hot to drink from then the liquid inside the Calix will be too hot to drink from too. If you have any questions, please pop us across an email to support@shoreusable.com and we'll be able to help. Best wishes, SHO

Posted 2 years ago

“After buying the Calix, I must say I am slightly disappointed with the food flask. The Calix although it doesn’t close and seal, will keep my drink scolding hot for hours. However the food flask doesn’t do the same, which I would expect it to as it’s closed and sealed. Would I recommend, yes, as long as you aren’t expecting it to keep your food hot for the states 10 hours.”

Helpful Report

Posted 2 years ago

Hey Richard, Thanks so much for the review, really is appreciated by us here at SHO! I'm pleased to hear that you're getting on well with your Calix and I'm really sorry to hear that your not getting on as well with your Food Flask. From what you've described, this doesn’t sound quite right. The Food Flask has the same technology inside it as the Calix so it should keep your food hot if it's being used correctly. If you pop an email across to support@shoreusable.com, we’ll be able to help with this :) Best wishes, Ellie

Posted 2 years ago

“I ordered on the 10 th of January and after 5 FIVE WEEKS, I still have not received my item.”

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Posted 2 years ago

Hi Ruth, I'm really sorry to hear this. I've had a little look into this for you and I can see that your order has been affected by Royal Mail's cyber incident which has caused major delays on international orders. I can only apologise for this. I believe you've been in contact with us regarding this and we're getting something sorted for you :) Please don't hesitant to reach out to us via support@shoreusable.com if you have any questions. Best wishes, Ellie

Posted 2 years ago

“I bought 4 SHO bottles in total now, one of them doesn't keep the liquid hot whether tea or coffee. Fluid gets warm then cold quickly. While the other 3 bottles are ok and serve the purpose.”

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Posted 2 years ago

Hi Leo, Thanks so much for the review, really is appreciated by us here at SHO! I'm pleased to hear that you're getting on well with 3 of your bottles. However, it sounds like there may be a fault with your 4th one if it's not performing as well as the others. If you pop across an email to support@shoreusable.com along with your order number, we'll be able to look into this for you :) Best wishes, Ellie

Posted 2 years ago

SHO is rated 4.8 based on 28,787 reviews