SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.77

4.8 Rating 29,946 Reviews

94 %

of reviewers recommend SHO

4.8

Based on 29,946 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1650

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The pacto smaller cup does not fit into any standard cup holder which makes it completely useless as a portable cup. The response from customer service was extremely unhelpful - they told me to buy a cupholder extension from Amazon!! Won't be buying any further products on this basis which is a shame as I use water bottles all the time and was interested in the food flask but will go elsewhere now.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your review. I'm sorry to hear that you're unhappy with the shape of the Pacto. Unfortunately, this is too large to fit in the average sized cup holder which is with we do not advertise this on our website. However, all of our product dimensions can be found on our website if you're unsure. I can see that you've been in contact with the customer service team regarding an exchange. Unfortunately, as outlined in our Return Policy, we can only accept a return of a product that is 100% unused or washed out due to hygiene reasons. As you've already used your Pacto, we cannot accept this back for a return or exchange. Apologies again for any inconvenience caused. We did offer advice about a cup holder extender so you could still use the Pacto in a car cup holder, as you intended, as many of our customers use one with a lot of success. If you have any questions, you're more than welcome to reply on the email thread. We're here to help :) Best wishes, Ellie

Posted 1 year ago

“Gorgeous bottles and flasks. I have bought 1 for a family member, 1 for a friend, and I have several myself. Very high quality.”

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Posted 1 year ago

“This guzzler is truly leak free!! Beautiful.”

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Posted 1 year ago

“Great customer service. Great quality products”

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Posted 1 year ago

“Excellent. I love it.”

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Posted 1 year ago

“Felt delivery was poor, had to contact customer service to find when item would be dispatched, got a polite response saying that order volumes were high which was fair enough”

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Posted 1 year ago

“Gorgeous pink colour! Keeps coffee warm for hours! Will purchase more in future”

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Posted 1 year ago

“Really quick delivery and good quality items, we have some reusable coffee cups which have been great for keeping hot drinks warm while we run about after our toddler! The thermal food flasks look great, not had a chance to try yet but excited to do so. And my toddler loves their water bottle, definitely helping getting water into him during the day and also really nice colours and quality product, seems like it will stand the test of time!”

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Posted 1 year ago

“Love my bottles always have one with me”

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Posted 1 year ago

“Online ordering easy, products can quickly and were very well packaged. Products themselves look good and are very good quality.”

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Posted 1 year ago

“Really impressed with the size and colour. Holds a lot of water too 😍”

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Posted 1 year ago

“I love the bright colourful designs”

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Posted 1 year ago

“My bottles were for gifts to friends. Thank you”

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Posted 1 year ago

“Love the guzzler bottle! The capacity of just under 2 litres means hitting my fluid intake goals, no probs 👏🏻”

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Posted 1 year ago

“Needed a smaller version of the larger water bottle I have. This dinky one is perfect for taking to work and for travel. Always keeps my water perfectly cold”

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Posted 1 year ago

“Absolutely love my new SHO bottle. Design is amazing and bottle made of superb quality. I purchased the additional straw and it complements the bottle to its full use.”

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Posted 1 year ago

“Everything the adverts say are true,”

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Posted 1 year ago

“Love the colour and feel of the items. The spork is a little annoying as it doesn’t stay open when using it”

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Posted 1 year ago

“The product speaks for itself, but after 2 x purchases, I've found the customer service and delivery matches the quality of the prosuct”

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Posted 1 year ago

“I poured very hot water in the flask for a couple of seconds then poured it out before putting in my food. 5 hours later, my food was still pipping hot. I have no complaints at all. Luv it. The bottle for cold water stayed cold. These are good products.”

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Posted 1 year ago

SHO is rated 4.8 based on 29,946 reviews