Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,964 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,964 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only just started x”

Helpful Report

“Applying on line was easy. Am still waiting for welcome email and pack telling me how to access my product. Disappointed to say the least, hoping Service gets better”

Helpful Report

Hi Nick, Thank you for taking the time to leave us a review. Our Member Services Team has been trying to contact you, however they have not been able to get in touch with you. Your Welcome Pack has been resent by post and should be with you soon. If there is anything else we can help you with please give our Member Services Team a call on 0161 428 1212 or you can send them an email at members@shepherdsfriendly.co.uk. Kind regards, Lyba

“On 2 occasions I have decided to save with Shepherd''s Friendly Society purely because they were offering good cashbook deals via TopCashback. Up tillthen I'd never heard of them. On the first occasion they claimed that to get the cash back I had to have invested £5K, not merely £3K.and they declined to pay cash back - although, in all fairness, they did indicate they wuld pay a lesser amount if I told TopCashback. I have tried but without success. Stupidly, I have now taken out a new ISA with them, again because of promised cash back....but, surprise surprise, it''s not showing up on TopCashback! - On top of that I received an email from them giving full details of another client''s address!!! - Someone senior (?) at Shepherd''s wrote back quickly and said that matter would be dealt with!!! I would NOT want my details sent to anyone else, would you? They also insist on sending a new security code very time I want to look at my account, which is very iritating...not least because apparently NO interest has been registered on my money for 7 months anyway. It''s probably the "way that they work", but me, I am NOT impressed.”

Helpful Report

Hello, Thank you for getting in touch with us about your recent plan purchase and for speaking to our Member Services Team. We hope we have answered your questions and that your cashback query is settled soon. We will continue to monitor this and follow it up with you shortly. Should you need to speak to us in the meantime, please do get in touch by phone on 0161 428 1212 or email info@shepherdsfriendly.co.uk. Many thanks, Val

“Online registration of a policy was not so easy, didn't receive any info on welcome email. To activate online dashboard have to wait for the code sent via post!”

Helpful Report

Hello Santhosh, Thank you for your review. I’m pleased we have been able to get in contact with you to talk further about your comments. If you have any further questions please don’t hesitate to contact us on 0161 428 1212, or by emailing members@shepherdsfriendly.co.uk. Kind regards, Liam

“After doing further research I found that other organisations’ JISAs offered better value for money in terms of fees. I tried to cancel the account within a month and received a letter saying this was not possible. This is contrary to the accounts terms and conditions. I am in the process of transferring the JISA elsewhere.”

Helpful Report

Hello Isabel, thank you for taking the time to review Shepherds Friendly. I have forwarded your query on to our Member Services Team, who will be in contact today to answer any questions you have. If you need to contact us in the meantime, our phone number is 0800 526 249, or you can email us at members@shepherdsfriendly.co.uk. Many thanks, Kevin

“Only little things. I never received the £30 love to shop vouchers for opening the account. I received a courtesy call last week but I was driving so she said she would phone back on Friday. I never received the call so still have had no contact from anyone other than via email.”

Helpful Report

Thank you for taking the time to provide feedback. We pride ourselves on our members' experience and I am pleased I have been able to contact you this morning over the phone, to answer any questions you have in relation to your Junior ISA. I’d like to thank you once again for choosing Shepherds Friendly. Best wishes Heather

“opened due to cash back offer which was then rejected”

Helpful Report

Thank you for your review, we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do

“"It's super thinking of those peoples have time to be successful,live happily life and become rich."”

Helpful Report

Dear Fida Hussain, thank you for sharing your review with us and for talking to us about your comments. We are pleased that you are happy with the outcome. Our Member Services Team is available on 0330 3114502 during office hours (8am -5pm Monday to Friday) and also on e-mail at members@shepherdsfriendly.co.uk . A member of the team will be happy to answer any further queries you may have. Thank you

“Didnt do anything positive. Constantly failed to deliver even basic customer service levels.”

Helpful Report

“I did it through too cash which didn't go in my account had to cancel”

Helpful Report

“I took up a ten year young saver for my son in 2014, I have never had a statement, when I missed a payment I had a bill like letter to say I was in arrears & had to pay up, & to date only correspondance I've ever had, no statement, no performance no nothing, please do reply is this normal? every other review is 5* how easy to set up, nothing to do with follow on ANYTHING?? how much is it now? how has it perfomed, Where are the statements!! Writing review as no comments from long time customers?”

Helpful Report

Thank you for your review Miss Cummings, we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do. A member of our Team will contact you shortly to discuss your review and look into your query.

We always strive to maintain the highest standards of service to our members and welcome the opportunity to discuss your comments. A member of our Team has attempted to contact you but unfortunately we could not get hold of you with the details supplied to us. if you could kindly supply your current contact details a member of the Team will be happy to contact you. Our Member Services Team is available 0330 311 4502 during office hours (8am -5pm Monday to Friday) and also on email at members@shepherds.co.uk

“Have not yet received any paperwork nor the phone call you were supposed to receive so a bit underwhelmed - I definitely didn't need the call but confirmation of when payments start would have been good”

Helpful Report

Thank you for your review Gary, we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do. A member of our Team will contact you shortly to discuss your review and look into your query.

“This should have tracked at £45, but tracked at £40 instead. You're not able to make a claim if anything is incorrect, which is very frustrating and poor service!”

Helpful Report

Hi Amy, Thank you for leaving a review. A member of our Customer Services team will contact you shortly regarding your concern. Regards, Shepherds Friendly

Shepherds Friendly is rated 4.6 based on 2,964 reviews