Shepherd Chartered Surveyors Reviews

Name: Shepherd Chartered Surveyors
Address: 13 Albert Square, Dundee, United Kingdom
Rating: 4.74

4.7 Rating 1,642 Reviews

94 %

of reviewers recommend Shepherd Chartered Surveyors

Company Reviews

Metrics

Info

4.7

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Shepherd Chartered Surveyors:

We are Scotland’s leading Chartered Surveyors, valuers, property agents and managers. With decades of experience and expertise combined with in-depth local market knowledge, we offer our clients a comprehensive range of Residential and Commercial Property Services.

Shepherd Chartered Surveyors is located strategically throughout Scotland, our clients benefit from our local market knowledge and the large network of dedicated professionals with a wide range of experience, expertise and resources.

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Shepherd Chartered Surveyors 5 star review on 15th November 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Punctual and courteous but the Home Report contained one important factual error regarding the source of hot water which had to be corrected together with some apparent cut and paste errors that had obviously transposed from some other previous report. More care needed in stating facts and in report writing.”

Helpful Report

(Oban, PA34 4AT) - Posted 2 years ago

“Surveyor arrived on time, and surveyed property. Home Report ok, valuation well below my expectations. Property put on market at offers over, hope potential buyers see the true value in my property and put in a realistic offer .”

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(Kilmarnock) - Posted 2 years ago

“Property was under valued - was valued on the rest of the street however house had been extended and upgraded unlike the rest of the street”

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(Aberdeen Residential) - Posted 2 years ago

Thank you for your feedback on Shepherd Chartered Surveyors.

Posted 2 years ago

“The surveyor who attended was prompt, polite, engaging and professional. The e-platform is easy to use and appropriate. The practice of having to make full payment prior to being able to read a draft home report is not right. In my humble opinion, a client should only pay when they are satisfied with the home report. I was not happy with the value given to the property and my solicitor communicated this to Shepherds Dumfries. They did not change their valuation but remitted a request to me to provide further information to provide info on why the value should be changed! I feel the fee charged is over the top for 'work' done on a property valued at 80k! It's relatively expensive.”

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(Dumfries Residential) - Posted 2 years ago

Thank you so much for your feedback about Shepherd Chartered Surveyors! Our goal is to provide each of our customers with the highest level of service and satisfaction. We strive to make sure that all of our customers leave with a positive experience.

Posted 2 years ago

“You missed a broken sensor in the kitchen which has now been replaced by a qualified electrician.”

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Posted 2 years ago

We acknowledge your comments raised in your review.

Posted 2 years ago

“The survey seemed adequately detailed and informative, but the valuation felt low at the time, has subsequently proved to be, and as a consequence gives rise to a hefty Captial Gains Tax on the gap between their valuation and sale.”

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(Glasgow South) - Posted 2 years ago

We acknowledge your comments raised in your review.

Posted 2 years ago

“Great service from Angus at Shepherds. Arrived on time, carried out his survey unobtrusively and quickly, and submitted a draft report within 24 hours. Excellent service.”

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Posted 2 years ago

Thank you for taking the time to leave your reviews.

Posted 2 years ago

“We thought the surveyor could have been more observant or asked questions. E.g. the smoke and heat alarms were not noticed and the assessment of some double glazing units as failing is questionable but a crack in one pane was missed.”

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(Shepherd Chartered Surveyors, Perth) - Posted 3 years ago

We acknowledge your comments raised in your review.

Posted 3 years ago

“My wife and l were present but not asked any questions about our property. Then on home report did not know we had cavity wall insulation. Did not ask about our double glazing how old it was. Only 2 years. And omitted that we had key locks for all windows. He asked if we had any questions but surely he was the one to ask questions.”

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(Greenock) - Posted 4 years ago

“All over email so seemed OK”

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(Perth) - Posted 5 years ago

Thank you for taking the time to leave your review.

Posted 5 years ago

“Considering the influx of a large number of military personnel and the speed of the market at the moment i feel my property was undervalued. My reason for this is the alternatives on the market available are not of the same quality or interior size and have all been valued considerably higher”

Helpful Report

(Elgin) - Posted 5 years ago

We acknowledge your comments raised in your review. If you would like to send me additional details regarding this i'll bring it to the attention of the Managing Partner for that area, who will investigate it further. Please send the details to david@shepherd.co.uk Thank you.

Posted 5 years ago

“Some aspects of the home report exaggerated matters beyond a reasonable level such as one floor board being loose and being designated as level 2.”

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(Hamilton) - Posted 5 years ago

Posted 5 years ago

“Once contacted, they organised an appointment for survey very quickly. Pleasant staff I had to contact the company to ask how to pay for the report when advised the draft was ready. I then had to contact the company to advise that I had paid for the report (they had not told me I would need to do this). The local office didn't seem to be able to track the payment easily although paid through their web payments. The reports come out from a different email address so easy to miss. This meant additional contacts to the company as I didn't realise that it had been sent out. More so the local staff couldn't confirm it had been sent out for 24 hours although had actually sent it out themselves. Once confirming the survey with a minor question/comment, both I and my estate agent had to chase Shepherds for contact. In the meantime (without the confirmed report) I was sent this email to rate the company before in my opinion the job was completed as I had not received the finalised report. This prompted me to chase the company for my report - because I don't expect opinion surveys to be sent before the job is final and I wondered whether I had missed the report being sent. Maybe a further disconnect between sectors of the company? I was given contact details for the surveyor direct which was helpful but should not have been necessary. To clarify the issue - the conversation took approximately one minute, this was following several days delay for something very minor and quick to resolve. This unfortunately meant that we missed the end of school holiday break time for listing the property. Confirmation of the report then took just over 24 hours but because it was emailed after 5pm closing time for the firm I stopped looking for it that day and I hadn't searched for the final report until the following morning. This again adding to delay in listing the house. The process took 3 weeks in total. I feel the communication could be improved - clients should be notified of the email address from which reports will come. Feedback should be faster and proactive. The company and their partner agencies/HQ should have better joined up access to expected/activity so that the local point of contact can easily access the client information re payments, progress etc from a single point. This survey does not allow for multiple means of communication with the company - both email, telephone and in person. Variable times for response from within the call , 24 hours, to several days.”

Helpful Report

(Inverness) - Posted 5 years ago

Posted 5 years ago

“I am Nora Kellock - writing for Alasdair Kellock. The report was fine. It was a wee bit odd communicating with your website - which seemed functionally fine but a wee bit clunky in the way it communicated e.g. emails come from or addressed to Perth - which is a city - not a person or even a business. due to some error/misunderstanding the report was somehow out on your website and/or sent to the solicitors without us being told so there was a we delay in us getting it. But that could have been me not understanding very well.”

Helpful Report

(Perth) - Posted 5 years ago

We acknowledge your comments raised in your review. If you would like to send me additional details regarding this, such as the address and postcode of the property, i'll look into our processes and website. Please send the details to david@shepherd.co.uk Thank you.

Posted 5 years ago

“Very little was said by the surveyor, who finished his survey on Monday 10th August 2020 in approximately 15-20 minutes. The Home Report initially recommended cavity wall insulation even though the Questionnaire I had completed (and returned within hours of receiving it) provided full details of the installation of cavity wall installation in the property. This error delayed the final report by about three days. (When I phoned to chase it up I was told that ‘the system’ was saying the Questionnaire hadn’t yet been completed’.) Sorting this out lost us an entire weekend - the listing not going live until Monday two weeks after the survey.”

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(Glasgow South) - Posted 5 years ago

Posted 5 years ago

“Reasonable service and fee. Differing conclusions from the previous surveyor about unchanged aspects of the property ultimately led to a home report value less than expected.”

Helpful Report

(Glasgow South) - Posted 6 years ago

Shepherd Chartered Surveyors is rated 4.7 based on 1,642 reviews