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Sheds.co.uk Reviews

4.3 Rating 18,842 Reviews
82 %
of reviewers recommend Sheds.co.uk
Read Sheds.co.uk Reviews

About Sheds.co.uk:

We are one of the leading online outdoor garden building retailers with a clear aim of making purchasing garden buildings as easy as possible.

The name says it all. At Sheds.co.uk we strive to offer you the best quality products from reputable suppliers at the lowest possible prices. We work closely with our suppliers to ensure our customers receive the best products available on the internet.

We offer FREE UK Delivery on all our products, the largest range of garden buildings online, expert advice, flexible finance options, dedicated UK customer support and after sales care, secure online payments, and much more.

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Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd,
Stratford upon Avon
Stratford upon Avon, Warwickshire
CV37 0RE

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Anonymous
Anonymous  // 01/01/2019
Lack of information, very frustrating. Delivery date inaccurate. We were not told our 2 sheds coming from different companies. Second shed vastly inferior. Rough wood and measurements several inches short of advertised size. My excitement of planning major garden redevelopment somewhat diluted.
Helpful Report
Posted 5 years ago
Like so many people during the pandemic, we decided to buy a summerhouse to make best use of our large garden. The summerhouse we purchased met or needs. The installation time was long (again due to the pandemic), we waited patiently, I emailed the installation team and asked what size base I needed, "A little bigger than the summerhouse" I was informed (ie: 10ft x 8ft) base built and we waited. Installation day (some 3 months after we purchased the siummerhouse) installation team (man and his female partner). never have i met such a difficult person than the installer (the man ? name) obtuse, full of his own self importance and just downright rude and difficult. He refused to erect the summerhouse as it didn't have a minimum of 2 feet clearance around it (I wasn't advised of this but apparently it's hidden in the t&c's). I telephoned the installation company (? a subsidiary of sheds.co.uk) to A) Complain this wasn't highlighted and B) The rudeness of the installation team. To be told abruptly "You should've read t&c's more clearly! and as for the rudeness of the installation team....."well! thats your word against his!!" shocked at this response but with no option to await another installation date (8 weeks later) the same installation team arrived and again the rudeness and abruptness of the male part of this team (the female 'his wife ? girlfriend was quiet and seemed embarrassed by her partners behaviour) I telephoned the installation team to be told by 'Lee' ? supervisor/manager that this was "just his way he can be abrupt but he's just a bit abrupt at times'. My review doesn't do justice to the nuances of the interactions I had with sheds.co.uk installation team and based on the poor customer service I have received I would advise others to think twice before making a purchase via sheds.co.uk as you may well get a delayed installation and then when they do arrive to install your shed/summerhouse it will be made so much more difficult than it ever needed to be. I would not recommend this company and advise that you buy locally, as they will have a more customer friendly approach than some faceless online company who clearly don't care if you receive a good service or not. To date I have not had an apology or contact from the company....I guess the money is in their bank! (working in the NHS as a senior clinician my hard earned money will be spent elsewhere in future)....so what do they care if I'm happy with their service .... I'll tell family friends colleagues and anyone else who will listen, don't buy from sheds.co.uk as your buying experience will be spoilt by poor customer service.
Helpful Report
Posted 5 years ago
I was looking for a metal shed and they had a good price and implied it was in stock. I have now paid and over a week later no shed, no invoice, no answer to my questions! DO NOT BUY FROM sheds.co.uk (or their alta ego sixty.co.uk)
Helpful Report
Posted 5 years ago
Could not be bothered to contact customer when there was an issue with delivery
Helpful Report
Posted 5 years ago
Shed came with broken parts absolutely nightmare Trying to get replacement, no news when I shall be getting replacement parts and now have no shed and nowhere to put my stuff, yet no ones seems to care as they have your money already
Helpful Report
Posted 5 years ago
Don't buy a shed from this company unless you are prepared to stay in all day and wait as the delivery company gives you a 10 hours time slot and won't even send you a text to say morning or afternoon - and Sheds.co.uk were just so unhelpful when I asked them if they could chase up delivery - they just told me it was scheduled for that day - as soon as they take your money they just don't care about the delivery process. When it was eventually delivered at 4.45pm, the driver proceeded to dump it on the pavement and it took over 20 mins and 3 people to disassemble and carry into my garden, that is where the fun started, the instructions are hopeless, there are not enough larger screws, it took 2 people 2 days to put up and that is experienced workmen - never again will i use this company.
Helpful Report
Posted 5 years ago
My shed was due to be delivered today Hasn’t turned up and its now 11pm And no contact from the delivery company
Helpful Report
Posted 5 years ago
BUYER BEWARE !!!! THEY DON'T MAKE SHEDS ! POOR COMMUNICATION, BROKEN APPOINTMENTS NOT INTERESTED ONCE THEY HAVE YOUR CASH Read on if you are thinking of buying. I am so disappointed with this company, reading all the reviews I expected good service, I now suspect that these reviews are false. I ordered my shed 2 months ago and got a delivery date, I emailed them 2 days prior to confirm the date and explain that I needed to take time off work to receive it, the delivery date was confirmed. I took the day off work and waited all day, no shed arrived, I contacted sheds .com who put me through to woodland sheds, this was the first time I was informed sheds .com don't make sheds, they sub contract them out including the delivery. I spoke to Garath at woodlands sheds who was no help what do ever, he told me my shed was still in the depot and would not be delivered, he did not want to know just said take it up with sheds .com who were now closed. The following day I phoned sheds.com and was told someone would phone me back, I was at work. Nobody phoned back I had to call them and was then told the shed was being delivered at 12 mid-day, they knew I was at work as I had told them. I was allowed out of work early due to the heat in our office and expected to see a shed dumped outside, it wasn't. The shed then arrived at 4.00 but the driver explained that the strap holding the shed to the pallet had broken so the shed was in bits in the back of the van, I then had to help the driver collect all the bits and carry them across to my house, some of these had been damaged. I phoned Sheds .com again and explained the state of the shed, they weren't really interested, I asked if they would be willing to compensate me for the loss of a day's work and for the damage to the shed they just said NO On the plus side the shed does look ok for the money apart from the damage which I will have to fix but I would not recommend these to anyone. Awful customer service bad attitude, poor communication . I am seeking legal advice.
Helpful Report
Posted 5 years ago
Ordered a shed on 24th May, received invoice but heard nothing further regarding delivery of seven weeks.. Rang this week to be told despatch team hadn’t got order, someone will call me back. They didn’t so rang again to be told order was only placed that day (14th July) explained that no, they’ve had money since 24th May, said they would speak to despatch team and call me back. No call back so rang again to be told that order has to go over to deserve team and I will receive a text later that day (15th July ) or this morning with a deapatch date. It is now 17:16, no call back, no delivery date, no text message. We try to support smaller businesses however the time and hassle in doing so isn’t worth paying more money for when I can click and collect elsewhere. Wouldn’t mind but it’s only a 3x5 shed as it is so not like it takes a lot of wood!!!! Fuming!!!
Helpful Report
Posted 5 years ago
First when I received the summerhouse two panels where totally damaged, maybe a nails was out and scratch the wood (nearly went through). They must be used to as they offered to send new replacement board (1 month before to deliver) with a video showing how to replace it. So it must happen often, so get ready not to receive a damaged shed or summer house. Then I received 4 board to to the felt but all cut the same way so one side is curbed on the bottom the other flat. I received only one side of the locker, so I can't close and secure the summerhouse and had to by a new one. All together, even if they send me £60 compensation, it cost me a lot more to fix it all. If you ordered it already, don't book a handy man in advance. First check your product so if you need to return it, you don't waist you £££. Very disappointed especially coming for a company like this. I just stopped all my family and friend to use them.
Helpful Report
Posted 5 years ago
AVOID AT ALL COSTS. Possibly the worst company we have ever had dealings with. Incredibly unprofessional and hard to get hold of. We ordered a shed and waited two months only to be told on the day of delivery the company had made a mistake and forgot to order it. They then made us wait another week, then told us the delivery driver was sick and wouldn't be coming. Eventually they delivered the shed, but it's not even the shed we ordered. It's a different model. We asked for compensation and they have flatly refused, instead they offered two random wooden planters which we turned down. When the delivery came the planters were on the delivery anyway. They tried to palm us off with some pointless planters rather than actually fulfil their service obligations. They are a shockingly inept company and I wouldn't recommend them to my worst enemy.
Helpful Report
Posted 5 years ago
The website itself works fine, however the entire experience of purchasing a Forest Garden shed has been dreadful to say the least. Close to 50% of the items were missing including the roof and various door strips, which still haven’t all arrived over a month later. The shed installation was booked so they went ahead and put the shed together without the roof and door and I still had to incur the full installation cost. The quality of the materials and workmanship are poor and the floor arrived damaged and many nails not secure. I’ll incur additional costs as a result of a second installation needed to complete the roof and door etc. once all the missing items arrive. I’ve escalated this to the Forest Garden Customer Services Manager with an email including photos and other evidence and haven’t heard back despite being repeatedly told he had received the email and would respond last week. If you’re thinking of ordering a Forest Garden shed via this website, I wouldn’t recommend it. I’ve made about 7-8 phone calls to customer services and had to send numerous emails to try to get the missing parts without any luck so far and the initially delivery was almost a month ago. I’m left with a shed without a roof and a door after spending over £330 on it.
Helpful Report
Posted 5 years ago
Pent Shed bought last July the worst shed ever took a 30 year old shed down to put this up wish I had never bought it panels and door splitting!! Been told because of our weather would not happen in Sweden !! I live in chesterfield offered to sent a couple of new panels asked would they be sending more when others split and was told coat it every 12 months ? was done in July 20 with treatment bought with shed 25 pounds on top of shed nearly 400 pounds do not buy waste of money made to last 10 years not a chance I don’t think this will go on sheds.co.uk because it’s web site will not let you
Helpful Report
Posted 5 years ago
Shockingly bad!!! I would never (attempt to) use them again and would advise anyone else against it too. After eventually managing to sort out their weeks-early attempt to deliver part of our order, when the actual delivery date arrived, I phoned to check about the time and was told that the main part of our order hadn't processed at the warehouse and it was not being delivered. Having been offered a polite but empty apology, I requested a full refund and the collection of the part of the order that they had managed to deliver. I'm awaiting confirmation of that now. Maybe I was just unlucky, but it was enough to convince me to never go near them again and, rather than recommend them to others, I can only warn against ordering from them at all. The shed itself might be great, but we'll never know and will be sourcing one elsewhere in the near future.
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Posted 5 years ago
Full items didn’t arrive had to then chase a number of times to try and get the remaining parts, the wood was really warped, tried to get them to resolve but just got a poor response (pretty much saying wood does warp) would NEVER order from here again and DO NOT recommend buying from this site, so disappointed
Helpful Report
Posted 5 years ago
Beware, poor quality product and bad customer service. I bought the Rowlinson 6x3 shed in September 2020, once built I thought it was very of very poor quality, build and finish, with gaps in the door and walls. fast forward to may 2021 the wood panels in the door have split open, I contacted sheds.co.uk and after 2 months of constantly having to chase them up I was told as we had not painted the shed within 3 months of ownership the 10 year warranty was invalid, we were not told it needed to be painted to validate would be protected for at least the 1st year of use. I feel this product is not fit for purpose and hasn't even lasted 8 months never mind 10 years. Do not waste your money, products and customer service very poor.
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Posted 5 years ago
Ordered a shed on 11th June, chased my order on 2nd July to be told it was out of stock (was showing in stock when ordered), and they do not know when it will be available. I was offered to order an alternative, but lost faith by then having not been informed of the situation and the shed had been paid for in full. I ordered a shed from another internet store, delivered in 5 days, and was kept informed of my order. Unimpressed with Sheds.co.uk
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Posted 5 years ago
Placed the order and paid but has to contact them after 25 days to check the status of my order. Was told they didn't have the item in stock, despite their website clearly stating it was available. Would highly recommended not using this shambles of a company.
Helpful Report
Posted 5 years ago
AVOID. AVOID They gave us 24 hours before delivery, I needed to cancel cause away from home but despite texting and emailing they still delivered. A neighbour kindly took it in, when she’d was made up we noticed a dent in roof and sides all scuffed. I contacted customer service and they as good as said it was my fault for taking it in, I had no choice I wasn’t here. I would NOT recommend this company their after service is appalling. AVOID at all cost
Helpful Report
Posted 5 years ago
Extremely poor customer service. The sales process and delivery is fine but if you have any query about the product or fitting instructions they are a complete waste of time. Do not believe their claim of "expert advice". Their "customer service operatives" are clueless about the product, contradictory, unhelpful and even put the phone down if you question their quality of service. On the basis of my experience I would not buy from this company again.
Helpful Report
Posted 5 years ago
Sheds.co.uk is rated 4.3 based on 18,842 reviews