Sheds.co.uk Reviews

Name: Sheds.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon, Warwickshire
Rating: 4.26

4.3 Rating 18,182 Reviews

82 %

of reviewers recommend Sheds.co.uk

About Sheds.co.uk:

We are one of the leading online outdoor garden building retailers with a clear aim of making purchasing garden buildings as easy as possible.

The name says it all. At Sheds.co.uk we strive to offer you the best quality products from reputable suppliers at the lowest possible prices. We work closely with our suppliers to ensure our customers receive the best products available on the internet.

We offer FREE UK Delivery on all our products, the largest range of garden buildings online, expert advice, flexible finance options, dedicated UK customer support and after sales care, secure online payments, and much more.

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon, Warwickshire
CV37 0RE

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583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very good customer related do not reply to emails and don`t answer the phones.”

Helpful Report

Posted 4 years ago

“Roof supports are missing so unable to complete the build... fully aware things go wrong but the inability to reply to emails, phonecalls and messages via social media platforms isnt an acceptable way to run a business. Disappointed and unsure of how to take it further - but I will certainly find out how to.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I can see the missing parts were dispatched to the courier on Monday 13th July. A request for the tracking number has been sent over to Manufacturer. As soon as we receive this, we will send you the tracking details through the email chain you have with us. Thank you for your patience.

Posted 4 years ago

“Be careful although challenging times my order said 25 to 30 days thats fine least I know. 45 days later no news, cant get through and email reply is due in 48 hours sent two and week later still no reply. Wont use these again.”

Helpful Report

Posted 4 years ago

Hi Mr Lovell, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I have looked into your order and can see you order is booked in for delivery on 22nd July.

Posted 4 years ago

“I ordered the Cantilever garden parasol online 12th July. When I contacted on 13th July they told me it was out of stock.They still charged my credit card and now I have to wait 4 to 5 days for my refund.”

Helpful Report

Posted 4 years ago

Hi James, I am sorry you needed to review us in this way. We have looked into your order and can see we contacted you on 13th July at 11.49am to inform of the errors which occurred over the weekend. I'm afraid we have yet to receive a response from you. We can confirm your refund was processed the same day and the funds will appear in your account between 3-5 working days, as with any other retailer. Kind regards, Sixty Stores

Posted 4 years ago

“Terrible. Delivered today, on time but had to wait six weeks. Now discover 2 roof panels missing! Contacted Woodland sheds who manufacture and post the sheds to be told at least 2 weeks for the rest of my order! Avoid this company at all costs and save your money”

Helpful Report

Posted 4 years ago

Your review is very concerning to us. We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.

Posted 4 years ago

“Placed an order on the 23rd May. Selected for the items to be delivered on the 1st June (3 days after we moved into our new home). Delivery was attempted on the 27th May with no prior notice. Delivery was then reschedule for the 1st June. On the 1st June only the shed was delivered (we also ordered a base & padlock). The base wasn’t delivered until the 5th June and the padlock is still to be delivered. It’s the 13th July. I was not made aware when I placed the order or in the order confirmation email that they would be delivered separately. Emails expressing my frustration and explaining the inconvenience caused were disregarded. The customer service is shocking and there is no zero sympathy when things go wrong. I definitely won’t be ordering anything from them again, I don’t recommend you do either.”

Helpful Report

Posted 4 years ago

Thank you for your comments. Looking into this matter further, I can confirm there is nothing wrong with your order. It is advised on our website "Additional items such as the plastic shed bases, security locks and shelving may be delivered separately on a different day to your main product. If you have ordered multiple products in one order then you are likely to receive multiple deliveries." As you decided you no longer require the Plastic base, but the delivery was accepted we do have to charge a collection fee to send someone to come and re-collect it. We are sorry that your experience at sheds.co.uk didn’t quite match your expectations.

Posted 4 years ago

“I ordered and paid for a summer house at the end of May, delivery was agreed for July12th , I waited in for the delivery with my husband and son in law , both who had taken time off work , I watched the delivery in tracking , it went down to 2 deliveries at 2 o clock then I received a text to say it wasn’t coming, no explanation!! I was unable to get hold of the firm , the firm made no attempt to contact me or rearrange delivery, I had to do all the running. The manager informed me that the text had been sent to me at 10.18 !! Though I had been tracking the delivery at 1 o clock !! Absolutely appalling customer service , this firm has ruined a whole week’s holiday for me and my husband , we had intended to erect and paint the summerhouse this week, now it isn’t being delivered till Friday and we are back at work on Sunday . Keep well away from this appalling firm”

Helpful Report

Posted 4 years ago

Your review is very concerning to us. We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.

Posted 4 years ago

“I ordered and paid for a Rowlinson shed on 28/5. I have been chasing via email THREE TIMES since 27/6 but no one has got back to me. This is despite the recorded message saying that they will answer emails in 48 hours. I did have an response on 8/6 after I asked when it would be delivered. That response was that it was 28 WORKING days despite what the site says. I am now well past the 28 ‘working’ days. I see all customers are praising the site which is good. It’s the service that is awful. Phone calls just hang up so basically their tactic seems to be to take money and not deliver. I will give them 48 hours before I contact Trading Standards”

Helpful Report

Posted 4 years ago

“Stay away from buying any sheds from this company. We ordered, chose a date for shed to be delivered and it was on time with great communication. But then the trouble started, base sides where all correct and able to errect but when it came to putting the screws in for the roof it all went down hill. Firstly all screw where to long so now we have sharpe screws popping out of the wood and if my husband forgets he will cause himself serious injury, the plastic windows where the wrong size so our shed is vulnerable to thieves for at least 3 days until they send the right size. Screws that attach the hinges the screws have come through the other side of the door,the door is flush and sits right at the top but big gap at the bottom. Has two different colour felts. Damaged wood. And because we have assembled they will only refund £25 To sort the screws wow it's not just the screws it the whole shoddy shed and we have just been fobbed off. Please do not but from this company. We are taking this further with trading standards or rough traders.”

Helpful Report

Posted 4 years ago

“This is a little premature since i have yet to receive my order or any communication pertaining to it.”

Helpful Report

Posted 4 years ago

“We bought a wheelie bin store. It arrived with a missing support strut, to replace it they sent another wheelie bin kit. Very heavy for me to deal with as my husband is very disabled. Then after paying for it to be put together on a proper cement base and bolted in another problem. The lid and back of the bin are not robust when there is even moderate wind. The back is basically cardboard and twists causind tge lid to fislodgr. No way to secure it. Would not buy again and will have to replace before Winter.”

Helpful Report

Posted 4 years ago

Thank you for your valued feedback. We are sorry to hear you’ve had issues with your order. We do take all feedback onboard and are implementing changes. Please accept my sincerest apologies for any inconvenience this may have caused you

Posted 4 years ago

“I can see lots of people have had a good experience with sheds.co.uk, sadly this has not been my experience. I placed my order and didn't receive a single piece of communication following my initial delivery confirmation. On the delivery date given I phoned your customer service team who assured me it would be there, it did not arrive and I had taken the day off work to receive the delivery - it turned up the next day without warning. When unpacking the delivery, one of the panels was broken and several of the external panels were untreated - it literally looks as if someone has flicked a paintbrush at them. Your customer service team are unable to provide replacement panels in the time I need them and now are refusing to assist further. This has been one of the worst customer service experiences I've had and I'd be really wary of any of your products in the future.”

Helpful Report

Posted 4 years ago

“I will not be buying anything again from this company. The shed arrived with incorrect parts and they do not answer the telephone or respond to e-mails. I am attempting to get my money back so beware.”

Helpful Report

Posted 4 years ago

“Useless company, don't buy a shed from them, even though they are cheap go elsewhere as you'll have a lot less hassle, I didn't recived my confirmation invoice I had to ask them for this twice, they then said they had no idea when it was going to be delivered...I kept asking for updates....took 5 weeks and on the day it arrived I asked them for an update and they just said it was with the dispatch team...when really it was to be delivered that day but they had no idea then when it turned up I was missing the morice lock and key....I've sent loads of emails and I'm just being ignored...just emailed them again but I have probably wasted my time yet again although Ive asked for the manager to contact me but I highly doubt they will and I've been polite in my messages Shop elsewhere”

Helpful Report

Posted 4 years ago

“Shocking customer service, shed was delivered this morning and was supposed to be build, only one guy showed up, dumped and run, leaving my shed leaning on my wall with a possibility of it falling on my children or dogs! No way of contacting on the phone as it just cuts off, e-mailed to complain and gave them the relevent information and I am now being ignored. I do not recommend this company at all.”

Helpful Report

Posted 4 years ago

Your review is very concerning to us. We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.

Posted 4 years ago

“Still not got the shed so can’t write a review been waiting since beginning of May”

Helpful Report

Posted 4 years ago

Hi Nikki, Thank you for your comments, I can confirm the product you ordered is on a 10 week lead time. I can confirm I have contacted our manufacturer directly to get an update on your delivery date. As soon as we receive this from them, I will contact you directly.

Posted 4 years ago

“Placed an order for a shed advertised in stock, when I phoned to get delivery date told I will be advised when it will be coming but as it is NI it will be 28 days and I will get an email telling me delivery date 2 weeks later not a word, just got cut off trying to hold to talk to someone, was charged up front, not on despatch....Is this a scam I am now asking myself? Update is I have had a reply asking me for my order details, no answers yet but I have been asked to update my review as my issue has been updated. IT HAS NOT BEEN RESOLVED I DON'T HAVE A DELIVERY DATE FOR THE "IN STOCK" ITEM”

Helpful Report

Posted 4 years ago

Thank you for your comments. We can confirm the product you have ordered is currently on a lead time of 7-10 Weeks, all lead times are displayed on our website at purchase. There have been some delays to our lead times due to the current pandemic, apologies for any inconvenience caused. The manufacturer will contact you directly in regards to your delivery date. If you require any further information regarding this please send your enquiry to help@sixty.co.uk and we would be happy to assist you further.

Posted 4 years ago

“Terrible experience, would never use this company again! Their products are badly made with cheap materials and the customer service is a joke! Bought a shed from Sheds.co.uk (which turns out is a front for another shed retailer) back in May which arrived with every panel buckled and/or broken, sent photos and asked for a refund to keep the shed and was offered only £30.........the shed cost £469! I then contacted customer services to say that I wanted to return the shed and receive a full refund and this is where it got ridiculous. It took over 20 (TWENTY!) messages to and fro before they agreed to pick up the shed and refund me the money, the shed was picked up 11 working days ago and the refund was to be paid in within 7-10 working days........still waiting! Steer well clear”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review and comments. We always aim to deliver a great experience. We are gutted when we miss the mark. I can see your order was refunded yesterday 8th July, the funds will appear in your account between 3-5 working days, as with any other retailer. Please accept my sincerest apologies for any inconvenience this may have caused you.

Posted 4 years ago

“Ordered on 5th may and it said delivery within 3 weeks. Still not had it delivered. Had a text to say it was being delivered today but when I rang to see if they could tell me morning or afternoon I was told they don’t even have my shed so no delivery today! Rang sheds. Co.uk only for it to ring and be cut off”

Helpful Report

Posted 4 years ago

Hi Louise, Thank you for letting us know about this. We are looking into this issue and hope to resolve it promptly and accurately for you. Thank you for your patience.

Posted 4 years ago

“Bought a shed. Didn't get a roof with it. I can't even begin to understand how this happens. Customer service, non-existent. AVOID.”

Helpful Report

Posted 4 years ago

Hi Luke, Thank you for letting us know about this. We are looking into this issue and hope to resolve it promptly and accurately for you. Thank you for your patience.

Posted 4 years ago

Sheds.co.uk is rated 4.3 based on 18,182 reviews