Shake That Weight Reviews

Name: Shake That Weight
Rating: 4.58

4.6 Rating 6,189 Reviews

92 %

of reviewers recommend Shake That Weight

4.6

Based on 6,189 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01782479331

Location:

Unit B1, Dewsbury Road, Stoke-on-Trent
ST4 2TE

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Shake That Weight 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The taste of the shakes were ok but the texture was awful, very slimy, but me off completely.”

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Posted 7 years ago

“The skakel and bars are good, the noodles terrible”

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Posted 7 years ago

“I didn't actually get my delivery, I cancelled it due to the expectation that I should pay an extra £2.99 for Saturday delivery on top of the £3.99 I had already paid for next day delivery. An extra £6.98 on top of the order is shocking. It is a shame as I was keen to try the product, had I liked it I would certainly have recommended it to friends as there are a few of us trying different products.”

Helpful Report

Posted 7 years ago

Thank you.as we explained, Saturday deliveries always carry a premium charge with courier companies and unfortunately on small orders, we cannot subsidise the full charge.Orders of £50 are only £2.99 for Saturday delivery.We advised you that there is always the option of choosing a pick up shop when you order on Fridays as these parcels are usually available for collection on Satudays. Total delivery cost of £2.99 for small parcels or free for £50 orders.

Posted 7 years ago

“My recent order was a shambles. Having to wait 3 times the expected delivery time because of a mistake with your delivery system I was less than impressed. I was also upset by your customer service as I felt the lady corresponding to my emails was very rude and accusatory. In terms of the actual product I was disappointed to find that I found them quite tasteless and not worth the money. I will be thinking twice before I order from you again.”

Helpful Report

Posted 7 years ago

I have checked the notes re your correspondence and it seems that you entered an incorrect address and postcode on your order which inevitably caused delays with delivery. The driver had been attempting to find the incorrect address.We contacted DPD and sorted this out for you,had the parcel re labelled with the correct details and sent out to you. For some reason you seemed to think that we should compensate you for the delay. The response from customer services merely pointed out that if address's are not correct this will cause a delivery delay.

Posted 7 years ago

“Do not have a problem with delivery etc, but with the product itself. doesnt taste like oats, doesnt turn out nice when made”

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Posted 7 years ago

“Product was good but let down by poor delivery service. I was happy with the pricing but delivery driver delivered to the wrong address, sadly if cannot guarantee a delivery of the goods it becomes very expensive. I was told the delivery driver would return but never heard from them again.”

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Posted 7 years ago

“nice shakes but put on weight rather than lost it :(”

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Posted 7 years ago

If you followed the plan correctly it wouldn't be possible for the diet to be the cause of your weight gain.Please give us a call so that we can help you work out what went wrong as you haven't mentioned which plan you were following we cannot advise without more info from you.

Posted 7 years ago

“No working at all lot of money to pay going yo to use something different and cheaper x”

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Posted 7 years ago

Sorry you're not happy but you only received the products 6 days ago so it's a little early to give up on the plan.Please contact us if you would like some help so that we can determine which plan you were following and help you with advice as to what you may have been doing wrong.

Posted 7 years ago

“The product was good but delivery unreliable so sadly cannot recommend.”

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Posted 7 years ago

“Fast delivery.... Shakes taste strange and bars leave a taste in your mouth. Noodles are nice but other than that.. Unless you want to eat noodles for every meal then don't buy. I had to bin most of order as I could not eat it. I'm not a fussy eater and would eat anything normally. Actually I should really ask for a refund. Perhaps other products are more expensive for a reason!!”

Helpful Report

Posted 7 years ago

Thanks for your review and sorry that you didn't like the shakes or bars but as you will see from our other customer reviews,our products are recognised as probably the best for taste and quality on the market but obviously some people have different expectations from their diet products.

Posted 7 years ago

“Product is really good but the delivery is terrible. Let alone getting next day delivery! It never happens which is very disappointing exceptaly when you want to loss weight within a week and the product turns up 4 days later!!! And then send you another to make up for this, that parcel is also undelivered and very late again, the annoying part is having to wait in for something that may or may not turn up!”

Helpful Report

Posted 7 years ago

Thank you. As we explained to you in the apology e mail, DPD lost a large number of our parcels and all of these had to re packed and dispatched again which caused the unfortunate delay in deliveries to some of our customers. The replacement parcel was sent out to you on the 3rd and delivered on the 4th so I don't understand your comment re the replacement delivery being very late.This was a one off incident and deliveries are usually spot on as you will see from other customer reviews.

Posted 7 years ago

“did not like this product binned them”

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Posted 7 years ago

“I am sorry I didn't like any of the products. They tasted bland and like powder coated with bits of grain like matter. I was really dissatisfied and disappointed with the actual amount of product per meal. An all-round dissatisfied customer. Grace”

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Posted 7 years ago

Shake That Weight is rated 4.6 based on 6,189 reviews