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Shake That Weight Reviews

4.6 Rating 7,107 Reviews
91 %
of reviewers recommend Shake That Weight
4.6
Based on 7,107 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone
Read Shake That Weight Reviews
Visit Website

Phone:

01782479331

Location:

Unit B1, Dewsbury Road, Stoke-on-Trent
ST4 2TE

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Anonymous
Anonymous  // 01/01/2019
I found the ordering process very frustrating and unnecessarily complicated. The grouped options are too many but none actually hit the mark for me. Customising my order, and selecting items individually was quite costly and it took me two days od repeated attempts because items kept disappearing from my basket, forcing me to start over. Sometimes products wouldn’t even show in the basket, with no clear explanation why. I was desperate for products otherwise I would have given up. I did give up so many times hence 2 days. Delivery is advertised as free, but in reality, the “free” option still takes 3–4 days, so you end up paying if you want a reasonable delivery speed. I also had a missing item in my order, and despite reporting it, on the day of delivery 1 week ago, I’ve had no response so far. Overall, the lack of a smooth ordering system, missing order on first purchase and app weight log not working has left me disappointed. That said, some of the products I have tried so far are nice. However, the Banana shake from Cambridge diet was my fav so I bought a lot with STW thinking it would be same. It is not. I didn’t like it at all.
Helpful Report
Posted 7 months ago
Hi there, Thank you for sharing your thoughts with us. We’re genuinely sorry to hear about the challenges you faced during the ordering process. It’s important to us that our customers have a smooth experience, and we’ll definitely take your feedback into account to improve this. We’re also sorry for the missing item and the delay in our response; that’s not the service we aim to provide. If you haven’t already, please reach out to us directly so we can make it right, email: hello@shakethatweight.co.uk While we’re glad to hear you enjoyed some of our products, we understand your disappointment with the Banana shake comparison. We appreciate you giving us a chance, and we hope to do better for you in the future. Warm regards, Team Shake That Weight
Posted 6 months ago
Think the products are fine my favourite is the chocolate muesli. The app needs improving nativaging not that easy
Helpful Report
Posted 7 months ago
Hi there, Thank you for your awesome review! We're thrilled to hear that you're enjoying our chocolate muesli. Your feedback about the app navigation is very important to us, and we’re always looking for ways to improve. We appreciate your patience as we work to enhance the experience for all our users. Thanks again for your support! Warm wishes, Team Shake That Weight
Posted 6 months ago
I've been using shake the weight for a while now prevoulsy subscribed to a competitor . STW do have more of a variety however the cost more pricey. I spend between £50 - £100 on orders this allows you free delivery but the points rewards could be more rewarding so we get more for the pounds we spend enabling customers to give back more to STW on our next order.
Helpful Report
Posted 7 months ago
Hi Deroy, Thank you for sharing your thoughts with us! We're happy to hear that you're enjoying the variety we offer at Shake That Weight. We understand that pricing can be a concern, and your feedback about the rewards program is noted. We are always looking for ways to enhance our customers' experience, and your suggestions will help us do just that. We appreciate your support and look forward to seeing you again soon! Warm wishes, Team Shake That Weight
Posted 6 months ago
Iv just restarting shake the weight again the shakes are altogether taster and l love the new coconut bar
Helpful Report
Posted 7 months ago
Hi there, Thank you for your wonderful feedback! We're so glad to hear you’re enjoying the shakes and loving the coconut bar. It's always exciting to see our customers reconnecting with Shake That Weight, and your enthusiasm is truly appreciated. We wish you all the best on your journey! Warm wishes, Team Shake That Weight
Posted 6 months ago
50% of the powders taste nothing like the name. Some are really awful. Some are OK. Who tests the flavours - anyone?
Helpful Report
Posted 7 months ago
Hi Steve, Thank you for taking the time to share your thoughts with us. We’re sorry to hear that some of the flavours didn’t meet your expectations. We value your feedback regarding the taste of our powders, and we will take your comments into consideration as we continue to refine our offerings. Testing flavours is an important part of our process, and we appreciate hearing from our customers about their experiences. We hope you’ll give us another chance to impress you in the future! Warm wishes, Team Shake That Weight
Posted 6 months ago
Love your food but find your website really annoying with all the pop ups and when trying to make pouch meals choices a big counter bar cover a big part of the selection menu. Did actually give up on my first attempt to place an order but needed more food 😂
Helpful Report
Posted 7 months ago
Hi Michael, Thank you for your kind words about our food! We’re delighted to hear you love it, but we’re sorry to hear that the website gave you a bit of trouble. We appreciate your feedback on the pop-ups and the layout. We're always looking to improve the user experience, and your insights are invaluable to us. Glad you persevered and got what you needed! Looking forward to serving you again soon! Warm wishes, Team Shake That Weight
Posted 6 months ago
Easy to order website arrived really quickly, would definitely buy again and would recommend
Helpful Report
Posted 7 months ago
Hi there, Thank you so much for your fantastic review! We're thrilled to hear that your ordering experience was easy and that your order arrived quickly. It's always wonderful to know that our customers feel satisfied. We can't wait to welcome you back for your next purchase! Warm wishes, Team Shake That Weight
Posted 6 months ago
My husband and I love the flavours. Our favourite is the mint chocolate. I don't eat breakfast but I have a protein shake around 10 and that keeps me going till I have my lunch.
Helpful Report
Posted 7 months ago
Hi Diane, We're so happy to hear that you and your husband are enjoying the flavours, especially the mint chocolate! It's great to know that the shake keeps you fueled until lunch. Your satisfaction means the world to us, and we appreciate you sharing your experience! Warm wishes, Team Shake That Weight
Posted 6 months ago
7 days in and I’ve lost a stone!
Helpful Report
Posted 7 months ago
Hi Gemma, Wow, a stone in just seven days! That’s an incredible achievement! We're so glad to hear you're seeing such amazing results and enjoying the journey with us. Keep up the fantastic work, and remember we're here cheering you on every step of the way! Warm wishes, Team Shake That Weight
Posted 6 months ago
I’m on day five and enjoying it. I don’t find the shakes particularly filling. It all tastes good. Would love if it didn’t contain so much soy but as a short term experience it does what it needs.
Helpful Report
Posted 7 months ago
Hi Debbie, Thank you for your wonderful review! We're so glad to hear that you're enjoying your shakes on day five. We appreciate your feedback regarding and will keep it in mind as we strive to improve. Your experience is important to us, and we’re happy to be a part of your journey! Warm wishes, Team Shake That Weight
Posted 6 months ago
I am very satisfied with your products. I gave 4 stars only because I think the choice of shakes has reduced since I started purchasing for you two questions : why cant I use my NHS discount and my loyalty points .... as soon as I upload one, the other disappears also what's the point of having packs of 10 bars listed as well as singles, when there's no discounted price for buying 10 at a time
Helpful Report
Posted 7 months ago
Delivery was much faster than stated. Banana shake is my favourite.
Helpful Report
Posted 7 months ago
Hi there, Thank you for your fantastic review! We're thrilled to hear that your delivery was faster than expected and that you love the Banana shake. Your positive feedback truly makes our day! Warm wishes, Team Shake That Weight
Posted 7 months ago
😊😊😊😊😊😊😊😊😊😊
Helpful Report
Posted 7 months ago
Hi Suzanne, Thank you so much for your amazing review! We're absolutely delighted to hear that you’re enjoying your experience with us. Your support truly makes our efforts worthwhile! Warm wishes, Team Shake That Weight
Posted 7 months ago
Lovely flavour, thick and filling.
Helpful Report
Posted 7 months ago
Hi Debra, Thank you for your lovely review! We’re thrilled to hear that you’re enjoying the thick and filling flavour. Your satisfaction means the world to us, and we're grateful for your feedback! Warm wishes, Team Shake That Weight
Posted 7 months ago
My first time using this company, so far I have no complaints.Currently using the bars for breakfast only. Pleasant flavour, very light consistency.
Helpful Report
Posted 7 months ago
Hi there, Thank you for your wonderful review! We're so pleased to hear that you're enjoying the bars for breakfast and finding them to have a pleasant flavour and light consistency. Your feedback is greatly appreciated, and we hope you continue to enjoy your experience with us! Warm wishes, Team Shake That Weight
Posted 7 months ago
Not for me it made me sick at least I tried it
Helpful Report
Posted 7 months ago
Hi Karen, Thank you for giving our products a try and for sharing your experience with us. I'm really sorry to hear this but can assure you that the products themselves don't cause any illness, you could possibly be allergic or intolerant to one of the ingredients. These are listed on the website if you'd like to check, and I would suggest that you discuss with your GP. It's important to us that everyone feels good when using our shakes, and we appreciate your feedback. If you have any questions or need support, please feel free to reach out. Take care, Team Shake That Weight
Posted 7 months ago
So far I have had 1 pea soup, ok but can’t imagine using these shakes for 8 weeks. I’ve also had 1 strawberry shake which I found unpleasantly sweet and very chemical tasting. Don’t think this for me. The peanut chocolate bars are quite pleasant but a whole one is too much. I shall use them cut up for snacking.
Helpful Report
Posted 7 months ago
Hi there, Thank you for taking the time to share your experience with us! We're glad to hear that you enjoyed the peanut chocolate bars, but we’re sorry to learn that the shakes weren’t to your liking. We understand that taste is subjective, and we appreciate your feedback as it helps us improve our offerings. If you ever want to try any other flavours or need assistance, feel free to reach out to us! Warm wishes, Team Shake That Weight
Posted 7 months ago
Good choice of flavours. Missing the coconut.
Helpful Report
Posted 7 months ago
Hi Alison, Thank you for your fantastic review! We're thrilled to hear that you enjoy our variety of flavours. Your input is invaluable to us as we strive to improve our offerings. Warm wishes, Team Shake That Weight
Posted 7 months ago
Good. I liked the variety. The products really do make you feel fuller for longer.
Helpful Report
Posted 7 months ago
Hi there, Thank you for your positive review! We're so glad to hear that you appreciate the variety we offer and that our products are helping you feel fuller for longer. Your experience means a lot to us and encourages us to keep providing quality options for our customers. Warm wishes, Team Shake That Weight
Posted 7 months ago
Love the shakes!
Helpful Report
Posted 7 months ago
Hi Mrs, Thank you so much for your glowing review! We’re thrilled to hear that you love the shakes. Your support means a lot to us and keeps us motivated to create the best products for our amazing customers! Warm wishes, Team Shake That Weight
Posted 7 months ago
Shake That Weight is rated 4.6 based on 7,107 reviews