SGS Heating & Electrical Ltd Reviews

Name: SGS Heating & Electrical Ltd
Address: 4 Dolphin Industrial Estate, Southampton Road, Salisbury
Rating: 4.81

4.8 Rating 521 Reviews

95 %

of reviewers recommend SGS Heating & Electrical Ltd

Company Reviews

Metrics

Info

4.8

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About SGS Heating & Electrical Ltd:

SGS Heating &Electrical Ltd have been operating in Salisbury and surrounding areas for over 30 years. We specialise in natural gas, LPG, oil and electric heating systems as well as general plumbing, bathrooms, builders work and electrical services. If you'd like a quotation please do not hesitate to contact us.

Visit Website

Phone:

01722 331066

Email:

info@sgsgas.co.uk

Location:

4 Dolphin Industrial Estate, Southampton Road
Salisbury
SP1 2NB

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Anonymous

Anonymous // 01/01/2019

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“If it wasn't for the out of hours service I wouldn't use this firm, from an organisational perspective they are shambolic. l Had an engineer come out on en emergency appointment to look at a problem with my hot water. Part was ordered and booked in for a further visit 3 weeks later. Took time off work, waited for engineer to arrive at 8am. After calling the office received a call back from the engineer to say the part was in Italy. Was assured the office would monitor and call me once the part was received. No call!. Rang the office, 6 weeks after the original callout, was told the part had been delivered some time ago. Made an 8am appointment. By 8:30 no engineer, so I called the office and an officious lady told me first call appointments were between 8 and 9am. I rang again at 9:10, the lady I spoke to this time apologised and contacted the engineer, who was stuck in traffic following overnight snow. When I spoke with the engineer, he told me he had been telephoned by the office following my first call and told the lady he was running late, unfortunately she didn't have the courtesy to tell me this.”

Helpful Report

Good afternoon Helen, It saddens me to hear the above comments. Due to the unforeseen weather conditions and festive period, our hands were tied by opening hours and delivery times. Unfortunately the part that was required for your repair had to be sourced direct from the manufacturer in Italy. SGS responded as quickly as we could. We do apologise for any inconvenience caused in this matter. We hope to work with you in the future. Kind regards, Jon Wallace Service Manager

SGS Heating & Electrical Ltd is rated 4.8 based on 521 reviews