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SGS Heating & Electrical Ltd Reviews

4.8 Rating 508 Reviews

95 %

of reviewers recommend SGS Heating & Electrical Ltd

Company Reviews

4.8

Based on 508 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About SGS Heating & Electrical Ltd:

SGS Heating &Electrical Ltd have been operating in Salisbury and surrounding areas for over 30 years. We specialise in natural gas, LPG, oil and electric heating systems as well as general plumbing, bathrooms, builders work and electrical services. If you'd like a quotation please do not hesitate to contact us.

Visit Website

Phone:

01722 331066

Email:

info@sgsgas.co.uk

Location:

4 Dolphin Industrial Estate, Southampton Road
Salisbury
SP1 2NB

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engineer arrived on time to thoroughly check electric boilers and associated equipment previously installed by SGS. Replaced faulty room thermostat. Total bill within price quoted. I always recommend SGS for professional service and efficient office back up.”

“Hi always been excellent service”

“Our old Worcester boiler which was over 20 years old was struggling along and finally gave up the ghost a week or so ago. SGS engineer Max came to fit a new one only 3 or 4 days later. He was just great! He had to instal lots of new pipework as well as the boiler. He put down coverings to keep the floors clean and removed all rubbish, leaving the house pristine, so I had nothing to clear up. The job was finished within the day and all was working perfectly. We have always used SGS for our heating jobs and they have never let us down.”

“I spoke to SGS salesmen in the market square on Saturday and explained my difficulty with getting local engineers to fix our Samsung air source heat pump. Fortunately, SGS engineers had recently done a training on Samsung air source heat pumps. Five days later and my system has been serviced by an engineer and all is working well. Thank you for a prompt and successful service.”

“Yes I really so happy new shower”

“Very pleased with work done today which successfully resolved my concern. Communication excellent from SGS Heating and Electrical from start to finish. Your engineer was pleasant, helpful and efficient in his work. Thank you.”

“Was on the receiving end of one of their lovely drivers deliberately splashing me by going through a large dirty pot-hole puddle in their van. If this is the type of person they employ, I would not trust them with my gas/electric supply.”

“Further to my previous somewhat critical review. I was telephoned by Paul, who was most apologetic, and explained the delays satisfactorily. He also offered to cancel one of the invoices, which was obviously most acceptable. In short, the matter has been concluded successfully for both parties. Well done Paul, an object lesson in 'how to handle customer complaints'”

“a great job from start to finish the fitters where clean and tidy in their work any issues were dealt with straight away i would recommend this company”

“Unti now I have had a contract with British Gas for my central heating/hot water system. They let me down when I had a potentially dangerous situation recently (see previous post), and again yesterday when they thought it OK to leave a 79-year old with emphesema without heatig and hot water for a week! SGS to the rescue. Thank you”

“From start to end their service has been very professional. Great customer care, pricing is clear and thoroughly explained, and when my thermostat upgrade wasn't as straightforward as first thought the engineer figured out a solution and then got on with it - no fuss! Absolutely go with these guys, you won't regret it.”

“Great service installing our air-source heat pump. Any fears about the efficacy of this technology were allayed by discussions with Carl, and now we are toasty and warm in the middle of a wintry snap. The process of discussions, quoting, ordering, installing and follow up have all been done in very good time. Max and the other tradesmen were all very helpful.”

“Thank you so much for your prompt, quick and excellent service in finding my leak this morning. Having come down to a wet floor and then no electrics at 8.15am. I'm afraid panic set in. SGS were with me within the hour as they said and now have everything done. I would recommend them anytime.”

“I would like. To say bar knowing mr m phone the owner and founder and colin Tyrell this firm has gone above and byuond for myself and my elderly mum - I would personal like. To thank all the staff and tennichas ans all involved for the help and support- the only thing I can really say if there more people like mike phone (0wner ) and staff like mr colinytrell this world would be a better place- I could not recommend this company any more - professional polite and above all - all the help you need - 💯 life savers for ever in there service”

“If you look back in the reviews you will see that I gave SGS 4 stars for installatiion. Lost one star for not following the manufacturers fitting requirements which would have invalidated the warranty for the boiler. Then a problem arises potentially relating to a pump with a 5 year warrenty. First, SGS wanted to charge for a call out. Apparently because it was out of warrany by one month. I expressed that I was not happy so they waived the call out fee and then told me I would have to pay the list price for a replacment pump £256 . I said I was not prepared to do so asking them to check the warranty. Came back with no it is 12 months. In the meantime I myself contact the manufacturer of the pump and yes a 5 year warranty. Sgs should replace the pump and get a replacment from their supplier. Not a hint of embaressment from SGS that a customer felt they had to check their responses.In fact I would say irritation. They blamed their supplier for misleading them thatnit was 12 months. Funny their quote itself referred to a five year waranty. They have very good reviews so prospective customers so my experience may be an aberation. However, check very carefully the warranties they provide and get written responses for your records for future use. Sadly, the protacted interaction I have has in merely checking out a simple warranty matter has left a rather bad taste. Its a shame.”

“Excellent job. James and Drew were very professional, polite and helpful.”

“On 16 Nov 22 in our main bathroom, we had a new heated towel rail and washbasin taps fitted by SGS in addition to have a noisy (water hammer) toilet recitifed. We were very impressed with the two plumbers who carried out the work. They completed all the jobs professionally and were most helpful and polite.”

“Customer Service excellent, quick and friendly. Price within reason and delivery rapid. Clean and tidy workers.”

“Great customer service, engineer was efficient and friendly”

“I have just had two major jobs done by SGS, namely the kitchen and bathroom. I cannot thank them enough for their excellent work. From solving the problem to sorting out the issue, making good the area of access and finally clearing up any mess leaving the property tidy. The SGS management, working team and reception are all outstanding. They are courteous, reliable and extremely professional. I highly recommend them. You are in safe hands.”

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SGS Heating & Electrical Ltd is rated 4.8 based on 508 reviews