SGS Heating & Electrical Ltd Reviews

Name: SGS Heating & Electrical Ltd
Address: 4 Dolphin Industrial Estate, Southampton Road, Salisbury
Rating: 4.82

4.8 Rating 508 Reviews

95 %

of reviewers recommend SGS Heating & Electrical Ltd

Company Reviews

Metrics

Info

4.8

Based on 508 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About SGS Heating & Electrical Ltd:

SGS Heating &Electrical Ltd have been operating in Salisbury and surrounding areas for over 30 years. We specialise in natural gas, LPG, oil and electric heating systems as well as general plumbing, bathrooms, builders work and electrical services. If you'd like a quotation please do not hesitate to contact us.

Visit Website

Phone:

01722 331066

Email:

info@sgsgas.co.uk

Location:

4 Dolphin Industrial Estate, Southampton Road
Salisbury
SP1 2NB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was on the receiving end of one of their lovely drivers deliberately splashing me by going through a large dirty pot-hole puddle in their van. If this is the type of person they employ, I would not trust them with my gas/electric supply.”

Helpful Report

“If you look back in the reviews you will see that I gave SGS 4 stars for installatiion. Lost one star for not following the manufacturers fitting requirements which would have invalidated the warranty for the boiler. Then a problem arises potentially relating to a pump with a 5 year warrenty. First, SGS wanted to charge for a call out. Apparently because it was out of warrany by one month. I expressed that I was not happy so they waived the call out fee and then told me I would have to pay the list price for a replacment pump £256 . I said I was not prepared to do so asking them to check the warranty. Came back with no it is 12 months. In the meantime I myself contact the manufacturer of the pump and yes a 5 year warranty. Sgs should replace the pump and get a replacment from their supplier. Not a hint of embaressment from SGS that a customer felt they had to check their responses.In fact I would say irritation. They blamed their supplier for misleading them thatnit was 12 months. Funny their quote itself referred to a five year waranty. They have very good reviews so prospective customers so my experience may be an aberation. However, check very carefully the warranties they provide and get written responses for your records for future use. Sadly, the protacted interaction I have has in merely checking out a simple warranty matter has left a rather bad taste. Its a shame.”

Helpful Report

“Failed to diagnosis fault with heating system. Palmed off with excuses like plumbing fault, so plumber attended to find no issue. Heating engineer attended again to fit valve that was broken during earlier service and still could not find fault and told water pressure into property was insufficient. Had to get another company in that knew what they’re doing so, boiler working boiler fixed in 24 hours after 2 weeks of no hot water. Disappointingly had a large bill to pay despite hot water still not working. Rang several times to ask what could be done and sent email with video of the boiler making loud noise whilst running. Only calls back were from accounts demanding payment. Not a satisfied customer.”

Helpful Report

Mr Doggrell Many thanks for your review. Obviously it's very disappointing for us to read. I apologise for the inconvenience caused. We are investigating the matter internally and someone will contact you directly. Kind regards SGS Heating & Electrical Ltd

“Engineer was fine. However charging us near £400 to replace a few small parts and about 30 minutes work is nothing short of disgusting, really quite angry and upset. please avoid!!”

Helpful Report

“Appalling customer service. I was told that an engineer would be out in the morning between 9 and 12 to service my boiler. When nobody had arrived by 1230 I called and was told that the engineer was just leaving his previous customer. When he still hadn't arrived by 2pm I called again and was told that he was on his way. I was then called back to say that he wasn't on his way at all as he'd been called to an emergency somewhere else. They were going to send someone else who was "on his way" but I told them not to bother. I wouldn't have minded if they'd had the courtesy to call me and let me know what was happening rather than me having to keep calling them and then being told that he was on his way when he obviously wasn't.”

Helpful Report

Hi Many thanks for your feedback. We will look into the issues you've raised as a matter of urgency. Kind regards SGS Heating & Electrical

“We have waited over a week to get our non working heating running again, heating engineer very helpful, diagnosed a faulty pump. He had no time to fix it. 1 hrs work. The office girls advised 10 more days to wait for pump change. No heat, no hot water on a system they originally fitted. Emergency service?? I don’t think so. Local plumbers from now on I think.”

Helpful Report

SGS Heating & Electrical Ltd is rated 4.8 based on 508 reviews