SGS Heating & Electrical Ltd Reviews

Name: SGS Heating & Electrical Ltd
Address: 4 Dolphin Industrial Estate, Southampton Road, Salisbury
Rating: 4.82

4.8 Rating 508 Reviews

95 %

of reviewers recommend SGS Heating & Electrical Ltd

Company Reviews

Metrics

Info

4.8

Based on 508 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About SGS Heating & Electrical Ltd:

SGS Heating &Electrical Ltd have been operating in Salisbury and surrounding areas for over 30 years. We specialise in natural gas, LPG, oil and electric heating systems as well as general plumbing, bathrooms, builders work and electrical services. If you'd like a quotation please do not hesitate to contact us.

Visit Website

Phone:

01722 331066

Email:

info@sgsgas.co.uk

Location:

4 Dolphin Industrial Estate, Southampton Road
Salisbury
SP1 2NB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't fault the engineer who serviced the boiler he was polite & professional at all times. I had a slot booked for 9-12 however SGS failed to notify me that they had changed the tines of service to 1230-1430. Poor customer service from the office based team.”

Helpful Report

“Extortionist charge for going out twice for parts and getting stuck in traffic taking an hour out of labour charge which has been charged to me”

Helpful Report

“The service response was quick and the engineer attended on time; but only 3 stars because I reported a problem with our underfloor heating circuit. This was not resolved and another issue with one of the other heating circuits was identified. I agreed for the work to be done and the charge; but it did not resolve the problem initially reported. Eventually I deduced the solution and resolved it myself.”

Helpful Report

“We have entered into a contract with SGS for the continued maintenence of our heating system and boiler. It has been identified that some work needs to be done to remove the exclusion clauses you have placed against our system and I understand this is going to take place in June but to date no appointment has been made or if it has we have not received any communication regarding it. Our past experience of heating engineers, and plumbers coming to our home has to say the least been absoloutely unacceptable and in a desperate last ditch effort we have entered into our contract with you to ensure we get the best professional service that should be expected by any home owner. Hopefully that will be proven when you have finally updated our system with what needs to be done in June. The engineer who came to our home definitly appeared to know what he was talking about and gave us the confidence that we should not be placed in the unsatisfactory situation we have been in over many years and poor workmanship from other plumbers and heating engineers that have attempted to keep our heating system serviceable and safe. We were happy with your engineers visit and we look forward to seeing what we have been told being carried out.”

Helpful Report

“Expensive! Failed to satisfactorily fix leak in toilet after 2nd visit. Failed to return a phone call when they had promised. Would not quote for a straightforward job over the phone.”

Helpful Report

Hi Many thanks for your feedback. All feedback is useful to us, good or bad. I will arrange for someone to contact you to ensure the issue is resolved to your satisfaction. Kind regards SGS Heating & Electrical

“Fantastic service c/o Aaron who assessed the job, quoted a acceptable price and seven days later here we are looking at the completed job of which we are highly satisfied. How about that for efficiency? In addition he, along with his colleague Sam were very clean, quiet and professional. Five star service. Thank you.”

Helpful Report

“SGS fitted our boilers in 2016, and have provided plumbing services related to heating and hot water as well as servicing the boilers. After recent problems with the heating it was out of action for almost a week. The confusion around the repair was a serious lapse in an otherwise acceptable service.”

Helpful Report

Many thanks for your review. As we attended out of hours over the weekend and due to the commercial size of your heating system, unfortunately there was a delay in getting replacement parts to ourselves. The vast majority of our repairs can be carried out same or next day. I understand that these delays can be inconvenient for our customers but we do absolutely everything we can do limit these issues. Kind regards SGS Heating & Electrical Ltd

SGS Heating & Electrical Ltd is rated 4.8 based on 508 reviews