SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,298 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,298 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a friendly service. I was kept up to date about my car which was on order for a number of months. Love my car and couldn’t fault the service :)”

Helpful Report

(Durham) - Posted 2 years ago

Hi Beverley, Thank you for leaving us a review, it is most appreciated. We are pleased you are happy with your car and we hope to see you again in the future.

Posted 2 years ago

“Very helpful, the young man Mark know what he was talking and very think he said he would do, he did, would happily go and use Mark again”

Helpful Report

(Middlesbrough) - Posted 2 years ago

HI Margaret, Thanks for your reviews, we have passed your comments on. we hope you enjoy your new car and have a great day.

Posted 2 years ago

“Outstanding customer service as usual from Alan and colleagues at SG Petch Mazda. I highly recommend them.”

Helpful Report

(Durham) - Posted 2 years ago

Thanks for leaving us a review David it is most appreciated.

Posted 2 years ago

“I bought an Ioniq5 from Darlington branch, very pleased with the car and all its functions. Really good car would recommend. However, I have felt a little "cheated" - their website shows 3 years free servicing on new Hyundais - there is a * alongside - but who really looks at this when the BIG WORDS show 3 free - still cannot see where it says NO. But got told by the branch NO, so bigger fool me. Please everybody check everything, don't know why they feel they have to do things like that and lose repeat custom! Delivery and price good, inside of windscreen could have done with a clean but overall quite good. So i just took off one * due to the "cheating" although it was quite legal! BTW have changed Email address from that when i bought car.”

Helpful Report

Posted 2 years ago

Hi Ken, thank you for the feedback and your continued custom, it's really appreciated. With regards to the Hyundai Free Servicing promotion, this is a valid offer. Unfortunately, Hyundai launched the campaign on the 1st July 2022 until the end of September 2022. As you collected your new car in June, the offer wasn't available at that time. Manufacturers run promotions periodically, but unfortunately, we have no prior knowledge of this and is out of our control. The terms are attached to every offer on the website so customers should be aware of them. Sadly it's not something SG Petch can backdate for you as Hyundai set up the service plans based on the date on the registration of the vehicle. We do hope this explains things for you and hope it hasn't spoiled your overall experience of what is a fantastic car.

Posted 2 years ago

“We purchased a Hyundai Kona Hybrid last Friday from your place of business in Middlesbrough, so far very pleased with the car. The service supplied by Mark Hodgson was excellent, he was pleasant and thorough and certainly knew his car business. We would highly recommend Petch's in Middlesbrough in fact we have already to our friends”

Helpful Report

Posted 2 years ago

Hi, Thanks for leaving us a review its great to know you would recommend us to your friends. We hope you enjoy your new car.

Posted 2 years ago

“I purchased a car from this dealership earlier this year. Whilst in the process of the purchase, I asked the Sales Advisor (who was actually very helpful at the time) about the service history of the car, I was informed that the car held a main dealer history. However, when coming to sell the car, it’s transpired that the car had no previous service history and the dealership were fully aware of this. Not only would I not have purchased the car, I’m now at a considerable loss due to the car being worth less than I thought due to the misrepresentation at the point of sale. I’ve discussed this matter with General Manager Iain Ward, who rather alarmingly told me that despite what I was told by their Sales Advisor, I should’ve checked this myself. I found Iain to be quite standoffish whilst dealing with my complaint, at first denying they knew and claiming a previous employee had informed them that the car had service history hence their claim to me, to then tell me that they sold the car at a loss and cheaper than usual because they knew it had no service history. After rejecting their small offer of compensation (less than 1/3 of my total loss) and reviewing case studies on the ombudsman website, I’ve since raised the case to the Ombudsman and will await their feedback. I think all customers should be aware that the dealership have seemingly knowingly lied to me at the point of sale and their own General Manager has implied I shouldn’t trust the word of his Sales Advisors - Strange considering they won dealership of the year in 2019, obviously a lot has changed since then.”

Helpful Report

Posted 2 years ago

Mr Thompson. I think it might be best to allow the Motor Ombudsman to mediate this dispute. I’m sorry it has come to this as we pride ourselves on giving great customer service with honesty/integrity throughout the whole process.

Posted 2 years ago

“A most excellent car garage, the team are most helpful either over the phone or in person nothing seems to be to much trouble, l feel that they want to help if you have a problem would highly recommend if anyone was thinking of getting a Kia car”

Helpful Report

(Sunderland) - Posted 2 years ago

Hi Andrew, Thank you for your review and recommendation it is most appreciated. We hope you enjoy your new car and we will look forward to seeing you again in the future.

Posted 2 years ago

“Pleased with the recent purchase of my Ioniq5. Adam was most helpful and efficient during the handover and was able to drive away with a high degree of confidence.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Peter, Thanks for your review, it is great to hear you were pleased with the service you received. We hope to see you again in the future.

Posted 2 years ago

“We have purchased numerous Mazdas from S G Petch and they have always provided a professional and friendly service.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Kathleen, Thank you for your review and continued custom, it is most appreciated. We look forward to seeing you again in the future.

Posted 2 years ago

“I collected my new Mazda on 1st September and am delighted. I was given the option of having the car sooner or for September registration. Staff at all times were courteous and helpful which hasalways been my experience with SGPetch.”

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(South Bank) - Posted 2 years ago

Hi Linda, Thank you for taking the time to leave us a review and your continued custom. We hope to see you again soon.

Posted 2 years ago

“Absolute 💯 % service from start to picking up my new car”

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(Sunderland) - Posted 2 years ago

Hi Amanda, It's great to hear you received a 100% service. Thank you for taking the time to leave us a review, it is most appreciated.

Posted 2 years ago

“Absolutely brilliant sales team and customers services”

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(Durham) - Posted 2 years ago

Hi Graham, Thank you for your review, it is great to hear you were happy with your visit.

Posted 2 years ago

“Really friendly and helpful staff in the Nissan department and the show room is immaculate.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Rebecca, Thank you for your review. We are pleased you are happy with your visit and we hope you enjoy your new car.

Posted 2 years ago

“SG Petch - Richmond. On Saturday I purchased a car from Richmond; after years of driving old, worn cars it was quite a moment. Tegan was calm, knowledgable, warm, genuine and truly a ‘Kia Genius’ - thank you for making this experience straightforward & easy. I really appreciate it. Claire”

SG Petch 5 star review on 20th September 2022

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Posted 2 years ago

Hi Claire, Thanks for your review it is great to hear your happy with your new car. We hope you have a great day.

Posted 2 years ago

“From the moment I contacted SG Petch I felt like a welcome customer. All of the staff were friendly and helpful. I also feel that the priority was on finding a car that was right for me, rather than a quick sale or most expensive sale. I am thrilled with my car.”

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(Middlesbrough) - Posted 2 years ago

Hi Caroline, It is great to hear you had a positive buying experience. Thanks for your review and we hope you have a great day.

Posted 2 years ago

“I always come back to SG Petch due to how easy the staff make getting a new car. Gareth is so helpful and has brilliant customer service and I feel so at ease with him, even when I’m asking silly questions! Thank you for another great experience and I’ll definitely see you next time I need a car!”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Ami, Thanks for leaving us a review and your continued custom. We really appreciate, it and we hope to see you again soon.

Posted 2 years ago

“Fabulous customer service! Gareth is brilliant, he listens to exactly what you want and what you can afford. I have bought numerous cars from SG Petch and never had any problems at all, every purchase was done easily and without worry.”

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(Middlesbrough) - Posted 2 years ago

Hi Danelle, Thank you for leaving a review and your continued custom through the years. We hope you enjoy your new car and we will look forward to seeing you again soon.

Posted 2 years ago

“Fantastic service from pre ordering my car to the hand over when I received it from SG Petch.”

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(Darlington) - Posted 2 years ago

Hi Alan, Thanks for leaving us a review, it is great to here you had a fantastic service. We hope you enjoy your new car.

Posted 2 years ago

“Very good service. Salesperson Shannon Condron was absolutely superb throughout the whole process.”

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(Darlington) - Posted 2 years ago

Hi Steven, Thank you for your review, it is most appreciated. We hope you have a great day.

Posted 2 years ago

“The service I received from Anth at SG Petch was great. He is very friendly and professional and made the process of buying a new car straight forward!”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Kate, Thank you for your review, it is great to know you were happy with Anth. We will pass on your comments and we hope to see you again in the future.

Posted 2 years ago

SG Petch is rated 4.8 based on 5,298 reviews