SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,298 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,298 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was time for my next Motability car and I contacted SG Petch and made an appointment. I am impressed with my Hyundai I20. It's very comfortable with many extras. The service at Petch was brilliant, Steve Payne was very helpful and efficient.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Sylvia, Thank you for taking the time to leave us a review. We are pleased you are happy with the service you received. We hope you have a lovely day.

Posted 2 years ago

“Excellent guidance provided by Tony - very helpful”

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(Middlesbrough) - Posted 2 years ago

Hi Sharon, Thanks for your review it is great to know you received an excellent service.

Posted 2 years ago

“Thomas the sales person was excellent right from initial order right through to delivery. He kept me in the loop as to delivery date. Kind and courteous at all times.”

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(York) - Posted 2 years ago

Hi Victoria, Thank you for taking the time to leave us a review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“Barry was very professional, I got what I asked for and the whole process was seamless, very happy with the car 👍”

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(Darlington) - Posted 2 years ago

Hi Karen, Thank you for the review, were are really pleased your happy with your new car. We hope you have a great day.

Posted 2 years ago

“Excellent service welcoming staff”

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(Darlington) - Posted 2 years ago

Hi Alan, Thank you for taking the time to leave us a review, it is most appreciated. We hope you have a good day.

Posted 2 years ago

“First class service”

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(Middlesbrough) - Posted 2 years ago

Hi Pauline, Thanks for your 5-stars, we are pleased to hear you received a first class service.

Posted 2 years ago

“The car sales man and receptionist in Richmond were very good.”

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(Richmond) - Posted 2 years ago

Hi Eleanor, Thanks for leaving us a review it is most appreciated. We hope you enjoy your day.

Posted 2 years ago

“Amazing dealerships, staff very welcoming, Rodger was amazing”

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(Durham) - Posted 2 years ago

Thanks for taking the time to leave us a review Malcom, we do appreciate it.

Posted 2 years ago

“I have just placed an order for a new car from SG Petch. This is my fourth experience with the dealership, but my first with the Kia part of the business. Andrew has been absolutely amazing in assisting me with the process of ordering my car. He has indeed gone above and beyond with his help, driving a car to my house to ensure I would be able to garage it without difficulty. He is an asset to SG Petch, and I have no hesitation in recommending him to friends and family.”

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(Darlington) - Posted 2 years ago

Thank you for your continued custom Marita and your kind words. We'll pass on your feedback to Andrew for you, he'll be thrilled.

Posted 2 years ago

“TONY from SG Petch Skippers Lane I have visited this garage over a few days and been lucky enough to be attended to by Tony He was knowledgeable friendly and understood my needs He remembered the things I’d requested and did his utmost to find the best vehicle which I am delighted to have purchased I would like to take this opportunity to thank Tony most sincerely for his help An absolute asset to Petch’s”

SG Petch 5 star review on 21st October 2022

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Posted 2 years ago

Hi Elaine, thank you for your custom and great feedback. We'll pass on your comments to Tony, he'll be thrilled. Love the colour of your new car by the way.

Posted 2 years ago

“Sales man, Guy Gibson was very friendly made us feel welcome and kept to if word on price and delivery of the car”

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(Darlington) - Posted 2 years ago

Hi, Thank you for your recommendation and taking the time to leave us some comments, it is most appreciated. We hope you have a good day.

Posted 2 years ago

“Ordering was straight forward and the car arrived right on time. Chris in sales was helpful and conscientious Collection arrangements made us feel very special and wouldn't hesitate to go back to SG Petch”

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(York) - Posted 2 years ago

Hi Alan, Thanks for your review, it is great to hear you wouldn't hesitate to come back to us. We hope you have a great day and we look forward to see you again in the future.

Posted 2 years ago

“I received excellent friendly service from SG Petch Darlington. The staff were very knowledgeable and answered all my questions. My new car was delivered early and i am a very happy customer.”

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(Darlington) - Posted 2 years ago

Hi Andrew, Thank you for leaving us a review, we really like to have happy customers. We hope you have a nice day and we hope to see you again in the future.

Posted 2 years ago

“Great sales staff, very knowledgable”

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(Darlington) - Posted 2 years ago

Thank you for the 5-stars Ian we hope you have a great day.

Posted 2 years ago

“Sg Petch were very helpful when I purchaed my new car. Steve was amazing and made the process very easy.”

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(Durham) - Posted 2 years ago

Hi Jane, It is great to hear you had a positive buying experience. Thank you for taking the time to leave us a review, we really appreciate it. Have a great day.

Posted 2 years ago

“Fantastic service again from start to finish for the purchase of my new car”

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(Richmond) - Posted 2 years ago

Hi Cornelius, Thank you so much for taking the time to leave us a review. It is great to hear the service you received was fantastic from start to finish.

Posted 2 years ago

“Sales team very polite and well mannered to all customers and was a pleasure doing business with them and Roger went that extra mile”

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(Durham) - Posted 2 years ago

Hi Martin, It is great to hear that Roger went the extra mile for you, we do aim to please. Thank you for taking the time to leave a review, we really do appreciate it. We hope you have a great day.

Posted 2 years ago

“Gareth was very helpfull”

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(Middlesbrough) - Posted 2 years ago

Thank you for leaving us a review.

Posted 2 years ago

“I received excellent customer service,while at SG petch we t through everything I needed to know about the car I choose,And went through every part of the mobility scheme with me,and I was more than happy to take delivery of my new car,which I have enjoyed the use of ever since,I think I would be lost without it,”

SG Petch 5 star review on 17th October 2022

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(Durham) - Posted 2 years ago

Hi Geoffrey, We are pleased you were happy with the service you received. Thank you for leaving us a review and we hope you have a great day.

Posted 2 years ago

“Two of the best salesmen you would wish to meet Conner and Chris Durham Nissan branch .that good my sister's just bought a car from them do I have to say more check them out folks”

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(Durham) - Posted 2 years ago

HI Trevor, Thank you for taking the time to leave us a review. Its great to hear you were pleased with Connor and Chris, we will pass on your kind comments.

Posted 2 years ago

SG Petch is rated 4.8 based on 5,298 reviews