SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,297 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,297 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall experience was good, however the car/model didn't have all of the features of previous car. Oversite on my side but it could have been pointed out during the sale. We would probably have gone with the top spec model and paid more.”

Helpful Report

(Darlington) - Posted 1 year ago

Dear Kenneth,Thank you so much for taking the time to give us a 4-star rating for SG Petch. We appreciate your honest feedback and are glad to hear that your overall experience with us was good. We apologise for any inconvenience caused by the car/model not having all the features you were looking for. Thank you for choosing SG Petch, and we hope to serve you even better next time.

Posted 1 year ago

“Excellent service”

Helpful Report

(South Bank) - Posted 1 year ago

Thanks for your feedback Adele, we are pleased you were happy with the service you received. We look forward to seeing you again.

Posted 1 year ago

“Anthony was absolutely fantastic”

Helpful Report

(Darlington) - Posted 1 year ago

Thanks for your review Paul, we are pleased you were happy with the service you received from Anthony. We look forward to seeing you again.

Posted 1 year ago

“Durham Seat just bought my 3rd car from them Rebecca was very good only took my car for service resulted in me ordering a new one bit of a wait before I get it but worth the wait one thing I noticed not very keen on giving add ons free as my car is top off the range spec I thought they would have given me diamond bright thrown in they did on the last one”

Helpful Report

Posted 1 year ago

Dear Derek,Thank you so much for giving SG Petch a 5-star rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. We look forward to serving you again in the future.

Posted 1 year ago

“Robbing people from interest rates paid three grand more than the car is worth”

Helpful Report

Posted 1 year ago

“This is about the 9th car I’ve bought from S G Petch. It was a little stressful this time as the salesman I normally deal with had retired. The new salesman I was dealing with then left. So another salesman took over and managed to sort a car out for me. All good in the end”

Helpful Report

(Darlington) - Posted 1 year ago

Dear Terry,Thank you so much for taking the time to leave us a 4-star rating for SG Petch! We truly appreciate your continued support as a loyal customer. We apologise for the stress you experienced during your recent purchase due to the turnover of our sales staff. However, we are glad to hear that another team member was able to step in and ultimately provide you with a satisfactory solution. Thank you once again for choosing SG Petch, and we hope to serve you for many more car purchases to come!

Posted 1 year ago

“Buying a car from SG Petch was a pleasant experience with staff helful and professional. All went really smooth. The car was in pristine condition when I picked it up. I would definitely recommend purchasing from this dealership.”

Helpful Report

(York) - Posted 1 year ago

Dear John,Thank you so much for awarding SG Petch with a 5-star rating! We greatly appreciate your kind words in your review. We are thrilled to hear that buying a car from us was such a pleasant experience for you.

Posted 1 year ago

“Amazing experience. Knowledgeable, patient, and kind staff members. Nice showroom. I can't fault it. - Natalie”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your review and for giving SG Petch a 5-star rating! We are thrilled to hear that you had such a positive experience. If you have any further feedback or need any assistance, please do not hesitate to reach out.

Posted 1 year ago

“Excellent service from Andrew in sales as usual”

Helpful Report

(Darlington) - Posted 1 year ago

Hi Pauline, Thank you so much for your 5-star rating of SG Petch! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience. We're delighted to know that Andrew in sales provided you with excellent service. We look forward to seeing you again.

Posted 1 year ago

“Friendly,helpful staff”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much, Susan, for taking the time to give SG Petch a 5-star rating! We look forward to seeing you again in the future.

Posted 1 year ago

“Efficient staff dealt with transaction well”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your outstanding 5-star rating of SG Petch! We greatly appreciate your feedback and are thrilled to hear that you found our staff to be efficient in handling your transaction. We look forward to seeing you again!

Posted 1 year ago

“We recently bought a Hyundai Kona EV from SG Petch and were delighted by the service they provided. It was easy to arrange a test drive, the showroom is modern, clean bright and welcoming with excellent customer service facilities. A warm welcome awaited us and the sales person (Mark Hodgson) was very pleasant, helpful and knowledgeable. We received a fair price for our trade-in against the new car which we were so impressed by the car, we bought it immediately. Thank you for making the car-buying process pain-free.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your fantastic 5-star review of SG Petch! We are delighted to hear that you recently purchased a Hyundai Kona EV from us and that you had such a positive experience. We appreciate your business and look forward to serving you again in the future.

Posted 1 year ago

“A really positive experience from start to finish. Highly professional service very well delivered. Wouldnt hesitate to recommend.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your fantastic 5-star rating of SG Petch! We truly appreciate your feedback. Your recommendation means a lot to us. We look forward to serving you again in the future.

Posted 1 year ago

“Was kept in touch with throughout the whole process.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for leaving us a fantastic 5-star rating! We greatly appreciate your support. We are delighted to hear that you were kept in touch with throughout the whole process. Thank you once again for choosing SG Petch. We look forward to serving you again in the future!

Posted 1 year ago

“Very happy”

Helpful Report

(Durham) - Posted 1 year ago

Thanks for your review Stephen, it is great to know you were happy with the service provided. Have a great day.

Posted 1 year ago

“Very good no problems”

Helpful Report

(Darlington) - Posted 1 year ago

Thanks for your feedback Sylvia, it is most appreciated. We hope you have a great day.

Posted 1 year ago

“Didn’t notice till now not acceptable and pay full price for the car”

Helpful Report

Posted 1 year ago

Thank you for your feedback, please contact us directly at https://www.sgpetch.co.uk/contact-us, so a member of the branch can discuss further.

Posted 1 year ago

“They sold me a Cat s car with out telling me and I pay a arm and a leg for it I am putting complain higher up isn’t professional at all ripping people off well caught you out get back too me or your going all over the internet 👍”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback. To help with any outstanding issues would you be able to contact us directly at https://www.sgpetch.co.uk/contact-us and a member of the branch will be in touch.

Posted 1 year ago

“Spoke to Rhys at the Darlington branch. I wanted all weather mats for a Mazda CX-5. Rhys said that he could order them and get them delivered to me within a couple of days. They arrived the next day! My son is absolutely thrilled with the mats and I would certainly recommend this company for their friendly, helpful and courteous response.”

Helpful Report

Posted 1 year ago

“Total time wasters. Was contacted by phone by a member of their sales team inviting me for a "review of my current agreement" I advised I wasn't looking to change my car or spend anything on changing to a newer model. I was told it was a normal meeting and they would check over the car and ensure it was still in good condition and they may be able to save me money either way. None of this happened. They asked for my mileage and got a settlement figure. They didn't look at the car at all. All I was offered was a 24 plate comparative car for a £1500 deposit going against what I advised during the first phone call. Unless you're actually wanting a new car or due for a service, do not engage with SG Petch. You AREN'T a VIP for their next sales event. Reviews of your PCP deal AREN'T routine and they WON'T check over your car. It's all lies and tactics to waste your time and get you in the dealership.”

Helpful Report

Posted 1 year ago

SG Petch is rated 4.8 based on 5,297 reviews