SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,297 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,297 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My whole experience has been excellent. Imy has been helpful and professional from the moment I stepped into the SG Petch showroom, through getting a test drive and agreeing the purchase, to taking delivery and driving away my new hybrid Kia Sportage - and dealing with a couple of post-sale queries about the car! He kept me up to date throughout, and helped deal with the final Finance application when there were issues with the new online Identity system.”

Helpful Report

(York) - Posted 10 months ago

Dear John, Thank you so much for taking the time to leave us a 5-star rating. We truly appreciate your support and are delighted to hear that your whole experience with SG Petch has been excellent. Once again, thank you for your kind words and positive feedback.

Posted 10 months ago

“Really easy to deal with excellent service”

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(Sunderland) - Posted 10 months ago

Hi David, Thank you for your feedback, we are pleased you were happy with the service you received.

Posted 10 months ago

“Service was excellent throughout from purchase to collection of car. The sales person, Connor was extremely helpful, pleasant and polite. At handover, He took time to talk us through the different functions of the car and showed us how to set up the Hyundai link to a mobile. He was able to answer questions and made us feel very valued as customers. It was a very positive experience thank you.”

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(Durham) - Posted 11 months ago

“Very happy with the professional service at S G Petch. Staff very helpful and friendly”

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(Sunderland) - Posted 11 months ago

Hi Muriel,Thank you so much for taking the time to rate SG Petch with 5 stars! We truly appreciate your kind words and are delighted to hear that you had a positive experience.

Posted 11 months ago

“Staff really helpful and understanding”

Helpful Report

(South Bank) - Posted 11 months ago

Hi Claire, Thank you so much for your wonderful 5-star rating of SG Petch! We are delighted to hear that you had a fantastic experience with us. We really appreciate your support and look forward to seeing you again in the future.

Posted 11 months ago

“Roy cook was brilliant throughout communication was great and he kept me fully informed on the day of pickup he took me out in the car and went through everything Also rang to see how I was getting on with the car great experience and would definitely recommend”

Helpful Report

(Sunderland) - Posted 11 months ago

Hi Janice, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your feedback and are delighted to hear about your great experience with us.

Posted 11 months ago

“I cannot recommend S G Petch highly enough. At a time when standards can be found lacking this dealership bucks that trend. I was made to feel very valued. I should like to mention Rosie specifically who was friendly yet remained professional throughout. She is a credit to the company and brand.”

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(Darlington) - Posted 11 months ago

Thank you so much for your kind words and for giving us a stellar 5-star rating! We're thrilled to hear that your experience at SG Petch was nothing short of excellent. We hope to see you again soon.

Posted 11 months ago

“I’ve just collected my new fiat 500 From Ryan Robertson. He was a definite superstar. No issues , very efficient, and had the car within 6 days! Thank you so much! ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 11 months ago

Dear Amanda, Thank you so much for your glowing 5-star review. We truly appreciate your feedback and are thrilled to hear about your positive experience with us. We would also like to extend our gratitude for your kind words about Ryan Robertson. Thanks again for choosing SG Petch!

Posted 11 months ago

“staff always friendly and helpful, took us through the whole procedure of buying/exchanging cars, made it very easy to follow, new car arrived earlier than expected so extra bonus!”

Helpful Report

(Richmond) - Posted 11 months ago

Thank you so much for your wonderful 5-star rating us. We look forward to serving you in the future and ensuring your satisfaction.

Posted 11 months ago

“We were delighted to deal with Petch, pleasant staff who provide wonderful service..Many thanks.”

Helpful Report

(Middlesbrough) - Posted 11 months ago

Hi Elizabeth,Thank you so much for giving us a 5-star rating! We greatly appreciate your kind words and are thrilled to hear that you had a wonderful experience with us

Posted 11 months ago

“We bought a Kia Stonic within 45 minutes of meeting Ricky the salesman. He was spot on. Knowledgeable, customer orientated and the professional face of SG Petch. We were kept informed of each step until the big unveiling of our car. Good follow up. If the service side is as good as the sales side, no wonder they have a good reputation.”

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(York) - Posted 11 months ago

“Perfect! Excellent service and so helpful.”

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(Richmond) - Posted 11 months ago

“Ryan was very helpful throughout the process”

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(Darlington) - Posted 11 months ago

“Staff very helpful and friendly”

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(Durham) - Posted 11 months ago

Thanks for your review Peter. We appreciate your feedback and look forward to seeing you again.

Posted 11 months ago

“This is the 7th Kia I have bought, my 5th from Petch. I have always considered I get a good deal and I always feel well looked after. Shaun was the sales person who looked after me this time and also last time. Very polite, friendly and a pleasure to do business with. Hope he is still working there next time as well.”

Helpful Report

(Darlington) - Posted 11 months ago

Thank you so much for leaving us a 5-star rating! We greatly appreciate your support and are thrilled to hear that you have had such a positive experience with us. We are especially grateful for your loyalty as this is the 7th Kia you have purchased, and your 5th from Petch. We look forward to seeing you again soon.

Posted 11 months ago

“Fantastic customer service, Max helped from start to finish was very thorough and helped make the process alot easier than expected.”

Helpful Report

(South Bank) - Posted 11 months ago

Thank you so much for taking the time to rate us with five stars! We truly appreciate your kind words and positive feedback about our service at SG Petch.

Posted 11 months ago

“Excellent service. Car arrived on time and full instruction on how to drive an automatic provided.”

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(Darlington) - Posted 11 months ago

“Friendly / approachable team”

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(Sunderland) - Posted 11 months ago

“Superb in every way. Gary Maughan, Becky and Sean always go out of their way to advise, help and support in every way. My husband and I have been buying our cars from SG Petch now for about 7/8 years, and we would not go anywhere else. I would highly recommend this company and the fabulous team who work there.”

Helpful Report

(Middlesbrough) - Posted 11 months ago

Dear Elizabeth, Thank you so much for your wonderful 5-star rating of SG Petch! We greatly appreciate your support and are thrilled to hear that you've been buying cars from us for the past 7/8 years. Your kind words about our team members, Gary Maughan, Becky, and Sean, are great to hear. We look forward to seeing you for many more years to come!

Posted 11 months ago

“The salesman Anthony was fantastic, very knowledgeable on the cars we liked and sorted all the paperwork and delivery of our new car.”

Helpful Report

Posted 11 months ago

Dear Kathleen, Thank you so much for your wonderful 5-star rating of SG Petch! We truly appreciate your kind words and are thrilled to hear about your positive experience. We're delighted to know that our salesman Anthony provided fantastic service. Please don't hesitate to reach out if you need any further assistance.

Posted 11 months ago

SG Petch is rated 4.8 based on 5,297 reviews