SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,297 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,297 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. Looked after very well. All the details of the car we were interested in were well explained and we were very please with this. When we chose the exact model we were given good options of how to purchase and we were offered an excellent deal. Would highl reccomend them as an excellent company to deal with.”

Helpful Report

(South Bank) - Posted 1 year ago

“Phoned up to test drive, potentially buy a Kia Sportage that is pre registered and in stock along with multiple others at the Sunderland branch. On arrival we nearly left as there was not one space available for customer parking. Eventually a space became available and parked 20 minutes early for our appointment, after an hour and 3/4 journey. Sales person spoken to who opened the car for us while the sales person our appointment was with dealt with another customer. First impression, if we are driving this car why isn't it out ready to go. Eventually our sales person became available. Sales person took sales manager to value our trade in, eventually they came back suggesting it was difficult to value being a good Landrover. Filled in forms to test drive, this took an age. Sales person was to come with us, not normal at other garages we deal with, good job really as we had to go for fuel too, again why did it not have fuel in ready. My wife and I both drove and liked the car. Back at the desk sales manager offered too low an opening trade in price, but said he'd try some traders, which I would have expected him to do while we were test driving, obviously had not bothered as the Landrover appeared out of his comfort zone. Things dragged on the sales managers, sullen cant be bothered abrupt attitude was quite irritating. I asked for his best price to change, suggesting there needed to be some negotiation as there were none of the benefits of buying a factory order, like service packages or subsidised credit. No price to change given, we left to test drive a volvo, feeing he may as well have said have sex and travel! Now as we are a 4 sometimes 5 vehicle house hold who run multiple businesses we buy at least one vehicle a year sometimes two, and have never left any other dealership feeling this way. Worst attempting to buy a new 40k plus car we have ever experienced.”

Helpful Report

Posted 1 year ago

“Excellent customer service from ordering to delivery. Thank you for everything to Connor at the Durham branch. Would definitely recommend.”

Helpful Report

Posted 1 year ago

Dear Susan,Thank you so much for your 5-star rating of SG Petch! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience with us, from ordering to delivery. Once again, thank you for your feedback and for choosing SG Petch. We look forward to serving you again soon.

Posted 1 year ago

“Helpful knowledgeable and polite team.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for taking the time to rate SG Petch with a fantastic 5-star rating! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us. We look forward to assisting you with any future automotive needs.

Posted 1 year ago

“Good selection of brands and vehicles to view at showroom. Helpful sales staff to discuss products, aid selection and negotiate deal. Only improvement would be more customer parking.”

Helpful Report

(Darlington) - Posted 1 year ago

Dear Michael,Thank you so much for your wonderful 5-star rating of SG Petch! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“Motability car arrived on time and handed over by Roy their motability salesman. Everything explained very clearly and in a professional and friendly manner.”

Helpful Report

(Sunderland) - Posted 1 year ago

Hi Karen, Thank you for your feedback, we are pleased Roy helped you in a professional and friendly manner. We look forward to seeing you again in the future.

Posted 1 year ago

“Pleased with the care and attention we received from SG Petch and to Tomasz for his help.”

Helpful Report

(York) - Posted 1 year ago

Dear Alan,Thank you so much for your wonderful 5-star rating of SG Petch! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We're delighted that you were pleased with the care and attention you received, and we'll make sure to pass on your appreciation to Tomasz for his valuable help.

Posted 1 year ago

“Excellent service from beginning to the end . Thank you Georgia .”

Helpful Report

(Darlington) - Posted 1 year ago

Dear Paul,Thank you so much for giving SG Petch a 5-star rating! We greatly appreciate your kind words and positive feedback. We are thrilled to hear that you received excellent service from beginning to end. We look forward to serving you again in the future.

Posted 1 year ago

“Excellent service from the team.”

Helpful Report

(South Bank) - Posted 1 year ago

Dear Gary,Thank you so much for awarding SG Petch with a fantastic 5-star rating! We truly appreciate your support and feedback. We look forward to serving you again in the future.

Posted 1 year ago

“Very good x the man I dealt with explained everything clearly and made my experience flawless x”

Helpful Report

(Sunderland) - Posted 1 year ago

Dear Trisha, Thank you so much for your wonderful 5-star rating of SG Petch! We truly appreciate your feedback and your kind words. We're delighted to hear that the man you dealt with explained everything clearly and made your experience flawless. Thank you once again for choosing SG Petch. We appreciate your support!

Posted 1 year ago

“I have to say that Ricky Doughty was very easy to deal with and overall we were very happy with the process of purchasing our Niro PHEV. And it it is a joy to drive.”

Helpful Report

(York) - Posted 1 year ago

Thank you, Richard, for taking the time to leave us a 4-star rating for SG Petch! We greatly appreciate your feedback. We are delighted to hear that you had a positive experience while purchasing your Niro PHEV. We are glad that you are happy with your purchase and that driving the Niro PHEV brings you joy. We look forward to serving you again in the future.

Posted 1 year ago

“I had no problems picking up my new car. I was given a test drive of the same model I purchased with no conditions or awkward forms to fill in. I was disappointed that new carpets for the car have to be purchased seperately especially with the cost of a new car. Overall the experience was a pleasant one and the salesman was very helpful. I was given a deal that pleased me so that has to be important for you!”

Helpful Report

(Darlington) - Posted 1 year ago

Dear Alan, Thank you so much for giving SG Petch a 4-star rating! We are thrilled to hear that you had a pleasant experience purchasing your new car from us. We truly appreciate your feedback and the kind words about our salesman. We apologise for the disappointment regarding the separate purchase of new carpets for your car. We understand that this may have come as an unexpected cost, especially when purchasing a new car. We appreciate you bringing this to our attention and will definitely take your feedback into consideration for future improvements.

Posted 1 year ago

“We were very satisfied with our experience from initial browsing to driving away in our new Kia EV6.”

SG Petch 5 star review on 19th March 2024

Helpful Report

(York) - Posted 1 year ago

Dear Suzanne,Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. Once again, thank you for choosing SG Petch and for taking the time to share your wonderful review. We look forward to serving you in the future.

Posted 1 year ago

“Rey good customer service”

Helpful Report

(Durham) - Posted 1 year ago

Thanks for your review Timothy, we are pleased you were happy with the service.

Posted 1 year ago

“This is the second brand new car that we have purchased from SG Petch and have to say we are delighted with the service and professionalism given by the team. We once again dealt with Tony Hills as we were more than happy with our first purchase through him. We can't recommend this dealership enough for the service and after care received. Oh and we love the car”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Hi Ken,Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your support and kind words. If there's anything else we can assist you with, please don't hesitate to reach out.

Posted 1 year ago

“Excellent service.”

Helpful Report

(Darlington) - Posted 1 year ago

Thanks for your 5-star rating, its great to know you received an excellent service.

Posted 1 year ago

“Sales rep was friendly, helpful and remembered us from previous purchases. Collecting the car was quick and seamless.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your fantastic 5-star rating of SG Petch! We truly appreciate your kind words and ongoing support as a loyal customer. We are thrilled to hear that our sales rep was friendly, helpful, and even remembered you from your previous purchases. It's always our goal to provide seamless and efficient service, and we're delighted that collecting your car was a quick and seamless process for you.

Posted 1 year ago

“A fantastic vehicle that sells itself but the sales team provide fantastic support and advice and brilliant after sales help when required. Our fourth car from Petch and not the last.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your outstanding 5-star rating of SG Petch! We truly appreciate your loyalty as a customer and are thrilled to hear that you found our sales team to be incredibly helpful and supportive throughout your journey with us. Your comment about our fantastic after-sales assistance is deeply appreciated.

Posted 1 year ago

“Professionalism and honest dealing characterises the way in which SG Petch salespeople do business. This is the third car in succession , that we've bought from SG Petch and I'm sure , when the time comes, we'll return for a fourth purchase”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much for your glowing 5-star rating of SG Petch! We are thrilled to hear that professionalism and honest dealing have been the hallmarks of your experience with our salespeople. Your continued trust in SG Petch is truly valued and we are delighted to have served you for the third consecutive car purchase. Should you ever need any assistance in the meantime, please do not hesitate to reach out.

Posted 1 year ago

“We were looked after by Nicky at the Sunderland branch from picking our car to picking it up”

Helpful Report

(Sunderland) - Posted 1 year ago

We were thrilled to hear that you were looked after by Nicky at our Sunderland branch, from selecting your car to the smooth pick-up process. It's wonderful to know that Nicky took excellent care of you. Thanks again for leaving us you're feedback.

Posted 1 year ago

SG Petch is rated 4.8 based on 5,297 reviews