SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service throughout”

Helpful Report

(York) - Posted 3 years ago

Thanks for leaving us a review its most appreciated.

Posted 3 years ago

“Pleasant Efficient purchase of a new Mazda 3 No pressure to buy or take any extras”

Helpful Report

(Darlington) - Posted 3 years ago

Hi, Thanks for taking the time to leave us a review its most appreciated.

Posted 3 years ago

“I could not fault the vehicle sales side of s g petch however I’ve been trying to purchase a three year service plan and find your price rediculous. I would much prefer to buy one directly from you but I can get the same plan almost £600 pounds cheaper with Kia direct and still have the scheduled services with you. I suggest you address this its the difference between 4&5 star rating”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi Peter, Thanks for leaving us a review we are are sorry with the price of the service plan. Your comments have been sent to the branch and they will be in touch.

Posted 3 years ago

“Excellent service from Ryan in the recent purchase of our new Mazda3 from Darlington. Went through the finance and technical information in detail prior to purchase, then kept us up to date on delivery. On collection we were given a thorough in car briefing on the new features of the car. Highly recommended!”

Helpful Report

Posted 3 years ago

Hi Malcom, That is great to hear! Thank you for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“It was very disappointing on the day i collected my new £20k car, that it barely had any fuel in the tank!! We have had much better handover deals elsewhere.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Angela, We are really Sorry to hear you weren't happy with the amount of fuel in your new car. Your review has been sent to the branch and they will be in touch.

Posted 3 years ago

“Thank you for the smooth and helpfull changing of my car and the purchase of my new vehicle by Wayne Jackson,”

Helpful Report

(York) - Posted 3 years ago

Hi Christopher, We are pleased you are happy with the service you received from Wayne. Thank you for taking the time to leave us a review.

Posted 3 years ago

“Fantastic service, sold and bought a new mazda and can't fault the staff at all. Great team and all queries dealt with very quickly. Roger especially has made this process a delight.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Adrianne, We are glad to hear you were happy with the service you received. Thank you for leaving us a review its most appreciated.

Posted 3 years ago

“Great experience from start to finish, No hard sale and great part exchange price. Thoroughly recommend.”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi Glenn, Thank you for taking the time to leave us a review, its most appreciated.

Posted 3 years ago

“Car sourced and received within 30 days. Excellent customer service from Daniel at SG Petch Mazda in Middlesbrough.”

Helpful Report

(South Bank) - Posted 3 years ago

Hi Graham, Thank you for taking the time to leave us a review. We are glad to hear you were happy with your buying experience.

Posted 3 years ago

“Sold a warranty we didn't want, which they then wouldn't refund. No service history provided despite the vehicle being advertised with a service history. Log book had been lost by a previous owner but we were only informed of this when we chased the service history. No user manual provided either. Car excellent value for money but customer service poor.”

Helpful Report

(Audi) - Posted 3 years ago

We are sorry to hear your weren't happy with the customer service you received, we can only apologies. If you would like to discuss further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Excellent service from start to finish well recommend”

Helpful Report

(Durham) - Posted 3 years ago

Hi John, Thank you for leaving us a review its most appreciated.

Posted 3 years ago

“Very efficient salesman, however I was told the car I was about to buy had only 11,000 miles on the clock, it actually had over 13,000 miles on. Told there would be a full tank of petrol for me but was only quarter full when I drove away & no car mats. These issues I feel just took the edge off things hence the reason for your 4 out of 5 star rating & 6 out of 10 for recommendation to friends etc. NY19 LNU Hyundai Kona Play. Ian Davies”

Helpful Report

(Durham) - Posted 3 years ago

Hi Ian, Sorry to hear you weren't completely happy with the service you received we can only apologies. Your comments have been passed to the branch and they will be in touch soon.

Posted 3 years ago

“Sg Petch County Durham (particularly Roger) was a fabulous experience for my daughter buying her first car. Roger went above and beyond in helping to make this happen and he wasn't a pushy salesman hoping to make a sale he was CARING. Absolutely recommend this garage.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Emily, It is great to hear you were happy with the service you received. Thank you for taking the time to leave us a review. Your lovely comments will be passed onto the branch.

Posted 3 years ago

“Excellent staff and service made the whole process easy”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Great service and loving the car .”

Helpful Report

(Durham) - Posted 3 years ago

Hi Kieron, Thank you for leaving us a review its most appreciated.

Posted 3 years ago

“I bought a 2020 Kia Ceed , dealing with Ricky Doughty. Ricky was great right from my initial email enquiry all the way through to when I drove away in the new car. He was knowledgeable, never pushy and was a great reflection on the dealership.”

Helpful Report

Posted 3 years ago

Hi Paul, It is great to hear you were happy with the service you received. Thank you for taking the time to leave the review.

Posted 3 years ago

“Great service provided by Wayne Denton, not your usual car sales man, he came across as very genuine and made sure that we were fully happy with our purchase. Thank you Wayne”

Helpful Report

(York) - Posted 3 years ago

Hi Deborah. Thanks for taking the time to leave us a review and we hope you enjoy your new car. Your lovely comments will be passed onto Wayne.

Posted 3 years ago

“Wife broke down in car park and Mike Smith called me very quickly, took my wife’s details and resolved the problem over the phone. Called me back to confirm, super customer service Mike, thank you”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for taking the time to leave a review its most appreciated. We are glad Mike resolved your issue quickly and we will pass him your comments.

Posted 3 years ago

“I was very happy with the service I received from SG Perch especially Reg who was very helpful”

Helpful Report

(York) - Posted 3 years ago

Thanks for taking the time to leave us a review Susan, your comments will be passed onto Reg.

Posted 3 years ago

“Looked after from choosing the car to receiving it was completely professional, kept up to date with the whole process. Also the update on when my car was arriving, and the handover was very good. The salesman explained how the car operated and the features and any problems to contact was not a problem. Can't thank the young man enough for his friendly and polite manner will recommend SG Petch to family & friends.”

Helpful Report

(Darlington) - Posted 3 years ago

That is great to hear Carol, we are so pleased you enjoyed the service you received. Thank you for taking the time to write us a review its much appreciated.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews