SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service.”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for leaving us a review Susan.

Posted 3 years ago

“Wayne was one of the most professional and personable car salesman I have ever delt with. All round superb experience from the dealership.”

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(York) - Posted 3 years ago

That is great to hear James, Thank you for leaving us a review.

Posted 3 years ago

“Outstanding dealership and staff”

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(York) - Posted 3 years ago

Thank you for leaving us a review Zachary its much appreciated.

Posted 3 years ago

“The service and assistance I received from SG Petch was simply excellent. Special mention to Ricky Doughty for all his help in ensuring my purchase was made as simple as possible. Thank you to all the team.”

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(York) - Posted 3 years ago

Thanks for leaving us a review Sandra its much appreciated 😊

Posted 3 years ago

“The service is exceptional, the staff are brilliant what more could you ask for. I would recommend them to anyone.”

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(Richmond) - Posted 3 years ago

Hi Carol, Thanks for taking the time to leave us a review its much appreciated 😊

Posted 3 years ago

“BE HAVE BOUGTH A MAZDA FROM SG PETCH IN DARLINGTON. OUR CAR WAS FROM NEW SO EXPECTED A GOOD CAR FROM A REPUTABLE COMPANY, NEITHER HAVE TURNED OUT GOOD SO FAR. ALREADY WE HAVE HAD TO CHANGE BREAK PADS AS THEY WERE RUSTY. THE GEAR BOX IS GRINDING AND NOT WANTING TO GO INTO 1ST OR 2ND GEAR ON EVERY JOURNEY AT LEAST ONCE ON EVERY SMALL JOURNEY. IT HAS BEEN TAKEN INTO THE GARAGE TO CHECK THE PROBLEM BUT THEY ARE BRUSHING IT OFF. WE HAVE HAD A SECOND OPINION ON A LOCAL GARAGE WHO HAVE SAID THERE IS A PROBLEM WITH THE GEAR BOX. WE HAVE TRIED TO CONTACT GARAGE AGAIN TODAY AND STILL WAITING FOR A CALL BACK? CANT WAIT TO HEAR THE NEW EXCUSE FOR POOR SERVICE. I WILL BE UPDATING ON HERE EVERY DAY TO LET PEOPLE KNOW HOW THIS PROBLEM IS RESOLVED”

Helpful Report

(Audi) - Posted 3 years ago

We are sorry to hear you weren't happy with the service you received, we can only apologise. The service manager has advised you have been contacted and your car is booked in to get your problem resolved. If you have any further issues please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Excellent friendly service. Car well presented and explained to me.”

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(Darlington) - Posted 3 years ago

Hi Alan, Thanks for leaving us a review it is much appreciated.

Posted 3 years ago

“Can I just say there was a slight misunderstanding matt rectified it instantly. I highly recommend sg petch very satisfied with the deal they even delivered the vehicle. Thank-you Mrs j Perry.”

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(Durham) - Posted 3 years ago

Hi, Thanks for your review and we are sorry you didn't receive the full tank of fuel you were promised. Your comments have been sent to the branch and they will be in touch.

Posted 3 years ago

“Went to look and landed up buying a car. Very professional and very helpful I will definitely buy from here again.”

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(Darlington) - Posted 3 years ago

Hi Christa, Thanks for your kind words and we appreciate you taking the time to leave us a review.

Posted 3 years ago

“Our Salesman Tony Hill from the Middlesbrough branch was very friendly and most helpful making purchasing the car a pleasure”

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(Middlesbrough) - Posted 3 years ago

Hi William, It is great to hear you had an enjoyable experience. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Got what I wanted / needed with help from The dałeś staff”

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(Darlington) - Posted 3 years ago

Hi Gordan, We are glad you got the help needed. Thanks for leaving us a review.

Posted 3 years ago

“Great, reliable service, especially from Aimee. Our Renault booked in at convenient time, courtesy car provided and kept up to date with all developments. Own car returned nice and clean thanks to Adam.”

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Posted 3 years ago

Hi Nicola, Thank you for taking the time to leave us a review its much appreciated 😊.

Posted 3 years ago

“Hassle free purchase from SG Petch Middlesbrough, Gareth made my purchase as seamless as possible under the circumstances, followed up with a call to see how I was doing with my new car (nice touch 👌). Happy customer !!”

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Posted 3 years ago

Hi Andrew, We are glad to hear you were happy with the service you received. Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 3 years ago

“Just bought a Hyundai I 30 from SG Petch Middlesbrough. What a refreshing change to find a salesman that was so honest and no nonsense approach. Told us we would get more for our car at Motorpoint and boy we did 1 k more than best offer. Which set us up with the cash to get the higher spec Hyundai i30. No hard sales pitch, asked us about extras as part of his job but in a unique and unpressurising way. We went for diamond brite and boot tray , and a big bag of cleaning goodies too, all for £299. We had been around other garages , shame on us because once we stepped into SG Petch Hyundai it just felt right. Not just Daniel, is co worker a blonde lady, said give them road tax 1 yr , make sure you look after him, kinda felt some loyalty for my years using SG Petch and respect for me been a NHS Paramedic. To feel this respect from them made it feel like a family bond like experience. Keep doing what you do Daniel Timney I hope your boss praises you and who knows few yrs a promotion too!! Keep smiling God bless Vincent Potter One very happy new car owner♥️”

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Posted 3 years ago

Hi Vincent, Thank you for leaving us a review and your very kind words. We hope you continue to enjoy your new car and we will pass your review onto the branch. 😊

Posted 3 years ago

“Great customer service, everything explained well a total stress free experience thank you Andy 😊”

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(Durham) - Posted 3 years ago

Hi Joanne, thank you for taking the time to leave a review of you car buying experience with us. Glad everything was explained to you and it was stress free. Enjoy your new car and see you again for servicing :)

Posted 3 years ago

“Had an excellent experience picking and ordering my new car from the Middlesbrough branch. Went out of there way to help me get what I needed.”

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(Middlesbrough) - Posted 3 years ago

Hi Michelle, thank you for taking the time to write a review. Glad you enjoyed the experience with us and thank you for your custom.

Posted 3 years ago

“Salesperson very helpful. Car handed over when requested with the minimum of fuss.”

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(Durham) - Posted 3 years ago

Thank you for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“Good service from Petch but long wait for vehicle. SGP staff were very helpful but hands tied due to manufacturing delays.”

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(Durham) - Posted 3 years ago

Hi Alan, Thank you for leaving a review, we hope you enjoy your new car.

Posted 3 years ago

“Just before Xmas I contacted your service dept to have a damaged wheel replaced on my 208. Parts were contacted and a replacement wheel ordered for fitting on Dec 17th. I was told to have the vehicle there for 0900. 4 hours later I am told that the wheel cannot be fitted because some panel on the old wheel were damaged and couldn't be used on the new. I was told to leave it until the new year when the necessary parts would be available. In January I arranged another appointment and followed through with a further call to ensure that everything was ok. Today (11/01) I spent 3 hours waiting for the job to be done only to be told that the replacement wheel did not match the old and that a new wheel will have to be ordered. Why was this not spotted on the initiaI abortive visit in December? I have been given assurances that this time you'll get it right though I have to say my confidence in the competence of your organisation has almost hit rock bottom. If you cannot manage a simple wheel replacement how will you manage to do a more complicated service? Seven hours of my time has been wasted through the inept handling of this job.”

Helpful Report

Posted 3 years ago

We are sorry to hear you weren't happy with the service you received, we can only apologise. Your comments have been passed on to the branch. If you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“good reputable firm”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews