SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great dealership! A good selection of new and used cars. The staff were friendly, professional and very courteous. They never hassled me or my partner, who was looking to buy a used car. They let us browse at leisure, whilst offering us a drink and help if needed. The prices were good when compared to some other garages too. I would definitely give these a go and I'd definitely buy from them in the future. Highly recommended.”

SG Petch 5 star review on 5th March 2022

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for sharing your experience with us! We are so pleased you enjoyed the service you received. We hope you enjoy your new car.

Posted 3 years ago

“This was my fourth experience of S G Petch service department in the last two years. I felt well looked after by Emma & Sofie from booking my appointment to getting the work done. Please pass my congratulations to all involved.”

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(Durham) - Posted 3 years ago

Hi Keith, Thank you for taking the time to leave us review and for your continued custom. Your comments have been passed onto the branch.

Posted 3 years ago

“Efficient, friendly, knowledgeable staff. All went according to plan. Excellent thank you.”

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(Durham) - Posted 3 years ago

Hi Peter, Thank you for your kind words and taking the time to leave us a review. We are glad you had an excellent experience with us and hope to see you again soon.

Posted 3 years ago

“The amount of the part exchange was excellent and the general treatment by ray was as good as you could expect anywhere so would return if i was thinking about getting another car”

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(Durham) - Posted 3 years ago

Hi Michael, It is great to hear you had a good experience with us. Thanks for taking the time to leave us a review, we really do appreciate it. We hope you enjoy your new car.

Posted 3 years ago

“I had a great experience swapping my old Sportage my new Sportage.”

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(York) - Posted 3 years ago

Hi Heather, Thank you for taking the time to leave us a review. We are so pleased you enjoyed your experience with us. We hope you like you new Sportage as much as your old one.

Posted 3 years ago

“The staff are very helpful and friendly”

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(South Bank) - Posted 3 years ago

Hi Jenifer Wilson, thank you so much for your positive comments about SG Petch Southbank!

Posted 3 years ago

“Very happy with the service we received , the salesman (Thomas ) wasn’t pushy, on the whole very good experience.”

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(York) - Posted 3 years ago

Hi Lyndon Bailes, thank you so much for your positive comments about SG Petch York! We are happy to pass along your comments to Thomas.

Posted 3 years ago

“The whole process from a test drive through to buying the car and arranging a service plan have been straightforward. All dealings with SG Petch have been easy, with a friendly and helpful voice either in person at the showroom or at the end of the phone.”

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(Darlington) - Posted 3 years ago

We are very happy to have provided you with such a positive experience! We are glad we could help!

Posted 3 years ago

“Everyone was very friendly and helpful, especially Tegan and Joseph. A very easy and pleasant experience”

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(Richmond) - Posted 3 years ago

Thank you for taking the time to let us know how we did. We are happy to pass along your comments to the team at SG Petch Richmond!

Posted 3 years ago

“Would highly recommend SG Perch Durham, bought a car for my son earlier in the month, the salesman was brilliant and made the whole experience very enjoyable and hassle free.”

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(Durham) - Posted 3 years ago

We are very happy to have provided you with such a positive experience! We are glad we could help! Thanks for taking the time to leave us this information about your recent visit.

Posted 3 years ago

“Dealt with Petch on my previous 2 cars. Service is excellent, salesmen very professional and not pushy.”

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(York) - Posted 3 years ago

Hi Sandra, we are so happy to read such a great review about SG Petch York! We look forward to your next visit!

Posted 3 years ago

“Sales rep was good and give plenty information his name was Ray Yates. I am not happy with the after service care. Husband car we got had a a dent in door on passage side front. It took 7 weeks get sorted. Car had go in for warranty work before dent was seen week later it was. My car had engine managerment light on 2 weeks ago. Rang Durham branch no one got back to me till 3 hours later so I rang Darlington branch up got call back within hour. Courtesy car had be back in on day you get it. I thought courtesy car is with you till get car back in return. Luckily car was back with me within 4 hour's. The prices you would like charge for new wipers blades is nearly triple to what i had pay from family memeber.”

Helpful Report

Posted 3 years ago

Dear Susan, Thank you for sharing your experience with us. I am glad to hear your concerns have been resolved and I hope you can now enjoy your car. If you do have any issues in the future please feel free to contact us at https://www.sgpetch.co.uk/contact-us

Posted 3 years ago

“Recently bought a car with Tom with help from Ricky finding the car I wanted. Essentially paid more than I had planned to however happy with the car. Only issues was my finance payment on my old car was taken a few days later, I feel I should of been made aware of this and had to claim back from my bank. Not everyone has disposable cash Incase of an unexpected bill. Also had to book the car back in within the first month as speaker is faulty and crackling and the rear window windscreen jet doesn’t function. Nothing major however I don’t feel I should have any issues with a car this soon after buying, these things should of been picked up during prep and is an inconvenience having to work around work and getting the car up there when a courtesy car is available and go back the next day to swap back. I’m hoping both these issues will be fixed at no cost to myself as I won’t be paying for something that shouldn’t be there. Car could of been cleaner, white stain on back seat and two prominent scratches to body would that should of been dealt with. Happy with the Service from Tom and would deal with him again.”

Helpful Report

(York) - Posted 3 years ago

Dear Lauren Thank you for sharing your experience with us. I am glad to hear your concerns are being resolved. If you do have any issues in the future please feel free to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Customer service was spot on no problems from the gentleman Anthony who helped us all the way to get car”

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Posted 3 years ago

Hi Stan Brough, we are very happy to have provided you with such a positive experience! We will pass your comments onto Anthony. We look forward to your next visit!

Posted 3 years ago

“I have an ongoing insurance claim from December, Storm Arwen, and i am still waiting to get my car fixed. i am finally booked in for March but no one in 3 months has rang me to do this. i originally booked myself online in December then to be told my parts hadn't been ordered and to wait for a phone call. then no phone call until i have to ring back up. 3 months is shocking, even if it is busy. i have had to buy new wiper blades to get me through the 3 months whilst waiting. if my MOT had ran out then i wouldn't be able to have drove the car as it would have failed, luckily it hadn't. appalling service so far and my car is not even in the garage yet.”

Helpful Report

Posted 3 years ago

Dear Steve, We are very disappointed to hear of your experience with us. Please contact us at https://www.sgpetch.co.uk/contact-us with further details of your concerns and I will look into this for you.

Posted 3 years ago

“Couldn't have been more helpful. Would definitely recommend to others.”

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(York) - Posted 3 years ago

Thanks for leaving us a review and giving us your recommendation its most appreciated.

Posted 3 years ago

“Straight forward, no messing.”

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(Sunderland) - Posted 3 years ago

Hi Brian, Thanks for taking the time to leave us a review and we are pleased you were happy with the service you received.

Posted 3 years ago

“Thank you to Shannon Condron at SG Petch Durham who went above and beyond my expectations with my recent car purchase. I purchased a new Kia Xceed and I am really happy with my purchase. I would recommend SG Petch and Shannon to anyone who is interested in purchasing a new car as my experience was flawless. Shannon kept me up to date throughout the whole process and everything was really swift and efficient. Thank you”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave a review Louise its most appreciated. Your lovely comments will be passed onto Shannon.

Posted 3 years ago

“There was a long delay in receiving the items and no communication about it till I rang to find out what was happening . Was told they were coming from another branch and would be with me 2 days later - which they were . So communication and delay poor but ultimately goods delivered as ordered”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving us a review. Im sorry you weren't 100% happy with the service you received. Your comments have been passed onto the relevant department.

Posted 3 years ago

“The overall experience of purchasing my car from SG Petch was pleasant as the salesperson assisted the sale as expected. We were able to look around the car and inspect as well as test driving the vehicle. Only a couple of things. 1. The car could have been valeted properly before being collected. There were dirt marks on the roof liner that could have been brushed out in some places but the worse marks needed a deeper clean with something. 2. The price of the car was not negotiable at all. on top of this, there was a hidden cost of warranty that was compulsory on top of the cost of the car. If a charge is compulsory, it should be included in the price or a note added to explain that this has to be purchased. I would give 5 stars if it was for the sales experience but the problems with the car bring the rating down to 3 stars. Paying dealership prices should mean the car is spotless and ready to go as a nearly new car to the new owner. This is why you pay the premium on the cost of the car. The previous owner would have received less to reflect the condition.”

Helpful Report

(South Bank) - Posted 3 years ago

Hi Vijay, Sorry to hear you weren't 100% happy with the service you received, your comments have been past to the branch. If you would like to discuss the matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews