SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely company, great service”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Kevin, Thanks for your review.

Posted 3 years ago

“Great service and honest. It's refreshing to buy a car in the knowledge that they have your best interests at heart. Salesperson Roy was amazing and is a credit to SG Petch.”

SG Petch 5 star review on 15th November 2021

Helpful Report

(Sunderland) - Posted 3 years ago

Hi Martin, Thanks for your review and we hope you enjoy your fantastic new car.

Posted 3 years ago

“Overall I would recommend this garage. Dan in the showroom was very helpful and took me out on an ad-hoc test drive of the e-Niro, which I went on to buy. There were only 2 issues that I experienced in the puchasing process: 1> I requested my car's software/maps be updated fully before handover, but it wasn't. I raised this when I got the car home and it was resolved without fuss by taking it back in for an update. Ensure your car is updated before you leave the forecourt! 2> My credit agreement included an extra charge of nearly £600 for Premium paint, but my car was the base model and didn't have it. This appears to be down to how Kia keep on changing what is and isn't Premium on the different yearly models causing some confusion, so it's forgivable. My issue was really that I had to point it out - so check your paperwork carefully. Otherwise happy.”

Helpful Report

(York) - Posted 3 years ago

Hi, Thanks for taking the time to leave us a review. Your comments have been noted and passed on to the branch.

Posted 3 years ago

“From start to finish Callum Batkin our salesman was so proffesional and his knowledge of the car we were interested in was second to non He always kept us informed of the progress of our sale and delivery date. I would highly recommend him to anyone wanting to purchase one of your vehicles”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi Lee, That is great to hear, thanks for taking the time to leave a review.

Posted 3 years ago

“This is our 4th purchase of a Hyundai from Sg Petch. Tony hill has sold us all 4. Great salesman. Like his honest down to earth friendly manner. Definitely recommend him and Sg Petch team as a whole thanks”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi Matthew, Thanks for your continued custom, and for taking the time to leave us a review.

Posted 3 years ago

“Excellent service and a pleasure to deal with”

Helpful Report

(York) - Posted 3 years ago

Hi Alison, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Car collection was smooth but not completely without problems. Ordered a spare wheel kit for the car and two weeks after collection I'm still waiting. I have to keep contacting the dealership because they don't seem to have much customer care service.”

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(Darlington) - Posted 3 years ago

“Excellent knowledge and customer service.”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review Heather.

Posted 3 years ago

“Just purchased my Kia Sportage at Darlington.i wish to mention a special thanks to Paul leadbitter who I have bought numerous from him over the years.paul always goes the extra mile to make buying a car so pleasing .he is a credit to sg petcth.many thanks Paul once again. John & Sue dent”

Helpful Report

Posted 3 years ago

Hi John and Sue, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Really pleased with everything”

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(Middlesbrough) - Posted 3 years ago

Hi Karl, That is great to hear. Thanks for taking the time to leave a review.

Posted 3 years ago

“Connar from Durham Nissan was good and explained things to us on purchasing our recent car.”

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(Durham) - Posted 3 years ago

That is great to hear Robert. Thanks for leaving us a review.

Posted 3 years ago

“Excellent service , there was no pressure to buy the car .And Roger Crozier was very helpful and with a professional attitude .”

Helpful Report

(Durham) - Posted 3 years ago

Hi Anne, Thanks for taking the time to leave a review and we hope you enjoy your new car.

Posted 3 years ago

“Very good efficient service. As always.”

Helpful Report

(York) - Posted 3 years ago

Hi Nigel, Thanks for leaving us a review.

Posted 3 years ago

“Very happy with our new car Andy the salesman was very welcoming lovely man Highly recommended garage”

Helpful Report

(Durham) - Posted 3 years ago

Hi William, Thanks for the review and we hope you enjoy your new car 🚗.

Posted 3 years ago

“Very good and friendly service.”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Excellent customer service, great warranty and quality selection of used cars. The turn around from purchase to collection was done extremely fast and overall I couldn't be happier with the price, experience and I am a satisfied customer. Would use them again.”

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(York) - Posted 3 years ago

Hi Daniel, That is great to hear. Thanks for leaving us a review.

Posted 3 years ago

“So easy to deal with professional polite no problems at all. Gareth wood proved himself to be the consummate professional extremely helpful made the moatability scheme look very very easy”

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(Middlesbrough) - Posted 3 years ago

That is great to hear. Thanks for your review David.

Posted 3 years ago

“Excellent service good advice and brilliant follow up”

Helpful Report

(Durham) - Posted 3 years ago

That is great to hear Edward, Thanks for your review.

Posted 3 years ago

“This was my fourth vehicle bought from S G Petch I have always received a first class deal with exemptional service every time.”

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(Darlington) - Posted 3 years ago

Hi Chris, Thanks for your review and your continued custom. We hope your enjoy your new car 🚗.

Posted 3 years ago

“The staff were very helpful and couldn’t do enough for me the showroom was clean and tidy(including the toilets) After shopping around I thought the deals on offer were the best by far and you also get a lovely cup of tea and special thanks to Craig Brown for just been himself and not a pushy salesman (it makes a nice change)”

Helpful Report

(South Bank) - Posted 3 years ago

Hi Mark, We are so pleased you were happy with the service you received. Thank you for leaving us a review.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews